Does Freshdesk offer any reporting or analytics features?

Yes, Freshdesk offers robust reporting and analytics features. With Freshdesk's reporting, you can track and measure your team's performance, customer satisfaction, and ticket resolution time. It provides a wide range of pre-built reports that help you gauge your support operations effectively. Additionally, you can create custom reports and dashboards to suit your specific needs. Freshdesk's reporting allows you to generate insights on key metrics such as ticket volume, response time, resolution rate, and agent productivity. These reports can be scheduled for regular delivery, exported in various formats, or integrated with business intelligence tools. With Freshdesk's analytics, you can gain comprehensive visibility into your customer support operations, make data-driven decisions, and continuously improve your customer experience.