What is Freshdesk and how does it work?

Freshdesk is a customer support software designed to streamline and improve customer interactions. It serves as a centralized helpdesk platform that allows businesses to manage and resolve customer queries efficiently. By integrating multiple support channels like email, phone, live chat, and social media, Freshdesk ensures that all customer communication is organized in one place. When a customer submits a request, Freshdesk creates a ticket to track its progress. These tickets can be assigned, prioritized, and tagged for easy management. Freshdesk also offers features like automated ticket routing, knowledge base for self-service, and real-time reporting to enhance support operations. With its intuitive interface and customization options, Freshdesk enables businesses to deliver prompt and personalized customer support, driving satisfaction and loyalty.