Freeway Insurance Services Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Freeway Insurance Services?
Q:
Does Freeway Insurance Services offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 10 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Freeway Insurance Services below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Freeway Insurance Services phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait on the line
Below are some clips we've found from Freeway Insurance Services's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"This call may be monitored or recorded for quality purposes.
Please press one to continue.
My name is Carlos. How can I help you?"
Excerpt from a call with Freeway Insurance Services
Monday, March 11, 2024 4:19 PM
What are the hours and when should I call?
Freeway Insurance Services operates the call center for this 800-407-8134 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 335 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Freeway Insurance Services call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Freeway Insurance Services phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Freeway Insurance Services staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Freeway Insurance Services is Wednesday. The most busy day to call is Monday, which averages 39% more phone calls by comparison. Again, this is based on a sample of 335 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Mon
- Busiest
- Tue
- Wed
- Quietest
- Thu
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.
The best time to call Freeway Insurance Services
In summation, the best day to call Freeway Insurance Services is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Freeway Insurance Services staffs the call center well on Wednesday.
Why Customers Call Freeway Insurance Services
If you have time to do a bit of reading before you call Freeway Insurance Services, we recommend you read over some of our problem-specific articles.
Does Freeway Insurance Services offer renters insurance?
Yes, Freeway Insurance Services does offer renters insurance. Renters insurance provides coverage for your personal belongings and liability protection in case of damage or loss caused by events such as theft, fire, or accidents. Freeway Insurance Services understands the importance of protecting your possessions and offers flexible coverage options to suit your needs and budget. With renters insurance from Freeway, you can have peace of mind knowing that your personal items are safeguarded from unforeseen circumstances. Our experienced agents are ready to assist you in finding the right renters insurance policy that meets your requirements. Get a quote today and secure your belongings with Freeway Insurance Services.
What types of insurance does Freeway Insurance Services offer?
Freeway Insurance Services offers a wide range of insurance options to meet the diverse needs of our customers. Our comprehensive coverage options include Auto Insurance, Motorcycle Insurance, Home Insurance, Renters Insurance, Commercial Insurance, Health Insurance, and Life Insurance. We understand that each individual's insurance requirements are unique, which is why we strive to provide customizable solutions that cater to specific circumstances. Whether you are a driver in need of affordable coverage, a homeowner seeking property protection, or a business owner looking to safeguard your assets, Freeway Insurance Services has you covered. With our extensive network of insurance carriers and experienced agents, we are committed to finding the right insurance policy that suits your needs and budget.
Can I switch my insurance policy to Freeway Insurance Services?
Yes, you can switch your insurance policy to Freeway Insurance Services. We understand that circumstances change and you may want to explore different options for your insurance coverage. At Freeway Insurance Services, we offer a hassle-free policy transfer process that allows you to easily switch to our services. Our team of experienced agents will guide you through the transition, ensuring a smooth and seamless transfer of your policy. Whether you are looking for auto insurance, homeowner's insurance, or any other type of coverage, we have a wide range of options tailored to your specific needs. Contact us today to discuss your insurance requirements and make the switch to Freeway Insurance Services.
Top Freeway Insurance Services customer service problems
Click the link above to get answers to just about any Freeway Insurance Services customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Freeway Insurance Services, and their purpose. Are any of these similar to the reason you are trying to call?
Language assistance: "Excuse me. Somebody speak Spanish?"- From a call lasting 2m 29s , May 11, 2024 2:47 AM
Employment verification: "I am an employer, and I'm trying to verify that y'all have an employee that's says he works for y'all."- From a call lasting 5m 54s , Apr 9, 2024 8:40 PM
Inquiring about missing refund: "I cancelled my insurance but never received the refund as promised."- From a call lasting 2m 21s , Mar 11, 2024 4:20 PM
Payment inquiry: "I wanna make a payment."- From a call lasting 13m 49s , Feb 26, 2024 8:02 PM
Payment and reinstatement issue: "I paid last month and need to reinstate my policy, can you help me?"- From a call lasting 5m 12s , Feb 23, 2024 1:22 AM
Language preference: "Do you not have people who speak Spanish?"- From a call lasting 3m 4s , Feb 21, 2024 9:58 PM
Seeking customer service: "I'm trying to call the customer service."- From a call lasting 8m 29s , Feb 3, 2024 4:21 PM
Providing address information: "Address is Lilian Highway in Pensacola, Florida."- From a call lasting 2m 41s , Jan 23, 2024 9:29 PM
Requesting insurance quote: "I was calling to see if I can get an insurance quote."- From a call lasting 15m 54s , Jan 14, 2024 10:44 PM
Conclusion and closing notes
This is Freeway Insurance Services's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Freeway Insurance Services agent. This phone number is Freeway Insurance Services's best phone number because 1,440 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-407-8134 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Freeway Insurance Services first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Freeway Insurance Services has 1 phone number. It's not always clear what is the best way to talk to Freeway Insurance Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Freeway Insurance Services. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Freeway Insurance Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.