Toll-free · 24 hours, 7 days · To inquire about refinancing or purchasing a new home · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Freedom Mortgage below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Freedom Mortgage phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4, then 1 then 3 then 1
Below are some clips we've found from Freedom Mortgage's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Freedom Mortgage.
An effort to provide you with the highest level of service, please listen to the following options.
If you know your party's extension, press one.
If you are looking to refinance mortgage or purchase a new home, press three."
Excerpt from a call with Freedom Mortgage
Tuesday, March 26, 2024 5:20 PM
The first phone menu
"Thank you for calling Freedom Mortgage.
In an effort to provide you with the highest level of service, please listen to the following option.
For employment verification, press nine.
Press the star key to repeat this menu.
Or to speak with an operator, press zero.
If you you know your party's extension, press one.
If you are looking to refinance your mortgage or purchase a new home, press three.
If you have recently completed a loan app application with Freedom Mortgage or currently have a loan in process, press four."
Excerpt from a call with Freedom Mortgage
Friday, August 30, 2024 6:16 PM
After you press 5
"If you are requesting the release of an FHA Please hold while we transfer your call.
Thank you for calling Freedom Mortgage.
Manage your account from wherever you are with the Freedom Mortgage app.
Download it from the App Store or on Google Play today.
You can also log in to Freedom Mortgage dot com to make payments, check your balance, view statements, even send secure messages to our service team.
To access your account using your loan number, press one.
To access your account using your phone number, press two.
To access your account using your property address, press three."
Excerpt from a call with Freedom Mortgage
Friday, May 10, 2024 11:48 AM
What are the hours and when should I call?
Freedom Mortgage operates the call center for this 800-847-9937 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 296 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Freedom Mortgage call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Freedom Mortgage phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Freedom Mortgage staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Freedom Mortgage is Sunday.The most busy day to call is Monday, which averages 438% more phone calls by comparison.Again, this is based on a sample of 296 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
Freedom Mortgage is a leading national mortgage lender that provides home loan solutions to individuals and families across the United States. With over 30 years of experience in the mortgage industry, Freedom Mortgage offers a range of loan options, including conventional, FHA, VA, and USDA loans, as well as refinancing options. Their goal is to make the home financing process simple and convenient for borrowers, providing personalized service and competitive rates. Freedom Mortgage understands the significance of homeownership and aims to help customers achieve their dreams of owning a home. They prioritize customer satisfaction and aim to deliver a stress-free experience by offering innovative digital tools and resources to streamline the application and loan management process.
At Freedom Mortgage, our interest rates for mortgages vary depending on numerous factors, including loan type, creditworthiness, and market conditions. As mortgage rates constantly fluctuate, we are unable to provide a specific current interest rate without reviewing the individual's financial circumstances. We recommend visiting our website or contacting one of our loan officers for the most up-to-date information tailored to your unique situation. Our dedicated team can assess your needs, present suitable mortgage options, and provide competitive interest rate details. Rest assured, Freedom Mortgage prioritizes transparency and strives to offer competitive rates to help you achieve your homeownership goals.
Freedom Mortgage offers a wide range of mortgage loan options to cater to diverse needs. We provide conventional loans that conform to the guidelines set by government-sponsored enterprises like Fannie Mae and Freddie Mac. These loans often have competitive interest rates and flexible down payment options. We also offer FHA loans, which are insured by the Federal Housing Administration and are suitable for individuals with lower credit scores or limited down payment funds. VA loans, exclusively available to eligible veterans, provide appealing terms and benefits, including no down payment and no private mortgage insurance requirement. Additionally, we provide USDA loans for borrowers residing in rural areas. Our expert loan officers are always available to discuss the various options and help borrowers determine the best mortgage loan suited to their unique circumstances.
Click the link above to get answers to just about any Freedom Mortgage customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Freedom Mortgage, and their purpose. Are any of these similar to the reason you are trying to call?
Payment inquiry: "I didn't know if y'all took it out or not."
- From a call lasting 16m 24s , Dec 2, 2024 3:21 PM
Escrow payment inquiry: "I had some questions with my escrow."
- From a call lasting 8m 37s , Nov 21, 2024 8:33 PM
Refinancing inquiry: "I'm needing to speak with somebody about refinancing."
- From a call lasting 26m 21s , Nov 20, 2024 8:29 PM
Payment increase inquiry: "I just received a statement saying that my house payment is going up, like, five hundred dollars."
- From a call lasting 8m 36s , Nov 20, 2024 8:20 PM
Online account setup issue: "I've been trying to set up an online account so that I can set up payments and everything."
- From a call lasting 26m 37s , Oct 21, 2024 9:34 PM
Information about why customers call Freedom Mortgage is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Freedom Mortgage customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Freedom Mortgage's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Freedom Mortgage agent. This phone number is Freedom Mortgage's best phone number because 3,756 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-847-9937 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call Freedom Mortgage first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Freedom Mortgage has 2 phone numbers. It's not always clear what is the best way to talk to Freedom Mortgage representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Freedom Mortgage. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Freedom Mortgage. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.