Freedom Mortgage Customer Service

Phone Number & Contact Info

Freedom Mortgage's Best Phone Number

800-847-9937
Toll-free·Calls Customer Service·Most popular Freedom Mortgage number
Q:

How do I talk to a live human at Freedom Mortgage?

A:Press 4, then 1 then 3 then 1
Q:

Does Freedom Mortgage offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

Freedom Mortgage Customer Phone Numbers

Loan Officer

866-759-8624
Toll-free · 24 hours, 7 days · To inquire about refinancing or purchasing a new home ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Freedom Mortgage phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4, then 1 then 3 then 1
Below are some clips we've found from Freedom Mortgage's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Freedom Mortgage. An effort to provide you with the highest level of service, please listen to the following options. If you know your party's extension, press one. If you are looking to refinance mortgage or purchase a new home, press three."
Excerpt from a call with Freedom Mortgage
Tuesday, March 26, 2024 5:20 PM

The first phone menu

"Thank you for calling Freedom Mortgage. In an effort to provide you with the highest level of service, please listen to the following options.
If you know your party's extension, press one.
If you are looking to refinance your mortgage or purchase a new home, press three.
If you have recently completed a loan press press four.
If you are calling to make a payment, request a payoff, or have any other servicing related question, press five.
If you are requesting the release of an FHA case number, press six.
For employment verification, press nine.
Press the star key to repeat this menu.
Or to speak with an operator, press zero."
Excerpt from a call with Freedom Mortgage
Tuesday, May 14, 2024 6:27 PM

After you press 5

"If you are requesting the release of an FHA Please hold while we transfer your call. Thank you for calling Freedom Mortgage. Manage your account from wherever you are with the Freedom Mortgage app. Download it from the App Store or on Google Play today. You can also log in to Freedom Mortgage dot com to make payments, check your balance, view statements, even send secure messages to our service team.
To access your account using your loan number, press one.
To access your account using your phone number, press two.
To access your account using your property address, press three."
Excerpt from a call with Freedom Mortgage
Friday, May 10, 2024 11:48 AM

What are the hours and when should I call?

Freedom Mortgage operates the call center for this 800-847-9937 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 105 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Freedom Mortgage phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Freedom Mortgage staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Freedom Mortgage is Sunday. The most busy day to call is Friday, which averages 667% more phone calls by comparison. Again, this is based on a sample of 105 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Freedom Mortgage

In summation, the best day to call Freedom Mortgage is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Freedom Mortgage staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Freedom Mortgage

If you have time to do a bit of reading before you call Freedom Mortgage, we recommend you read over some of our problem-specific articles.

What is Freedom Mortgage?

Freedom Mortgage is a leading national mortgage lender that provides home loan solutions to individuals and families across the United States. With over 30 years of experience in the mortgage industry, Freedom Mortgage offers a range of loan options, including conventional, FHA, VA, and USDA loans, as well as refinancing options. Their goal is to make the home financing process simple and convenient for borrowers, providing personalized service and competitive rates. Freedom Mortgage understands the significance of homeownership and aims to help customers achieve their dreams of owning a home. They prioritize customer satisfaction and aim to deliver a stress-free experience by offering innovative digital tools and resources to streamline the application and loan management process.

What is the current interest rate for mortgages at Freedom Mortgage?

At Freedom Mortgage, our interest rates for mortgages vary depending on numerous factors, including loan type, creditworthiness, and market conditions. As mortgage rates constantly fluctuate, we are unable to provide a specific current interest rate without reviewing the individual's financial circumstances. We recommend visiting our website or contacting one of our loan officers for the most up-to-date information tailored to your unique situation. Our dedicated team can assess your needs, present suitable mortgage options, and provide competitive interest rate details. Rest assured, Freedom Mortgage prioritizes transparency and strives to offer competitive rates to help you achieve your homeownership goals.

What types of mortgage loans does Freedom Mortgage offer?

Freedom Mortgage offers a wide range of mortgage loan options to cater to diverse needs. We provide conventional loans that conform to the guidelines set by government-sponsored enterprises like Fannie Mae and Freddie Mac. These loans often have competitive interest rates and flexible down payment options. We also offer FHA loans, which are insured by the Federal Housing Administration and are suitable for individuals with lower credit scores or limited down payment funds. VA loans, exclusively available to eligible veterans, provide appealing terms and benefits, including no down payment and no private mortgage insurance requirement. Additionally, we provide USDA loans for borrowers residing in rural areas. Our expert loan officers are always available to discuss the various options and help borrowers determine the best mortgage loan suited to their unique circumstances.

Top Freedom Mortgage customer service problems

Click the link above to get answers to just about any Freedom Mortgage customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Freedom Mortgage Customer Service Contacts

There are of course other ways to contact Freedom Mortgage customer service besides the phone. Below we list the best ones, by medium.

Freedom Mortgage Customer Help Desk / Web Support

freedommortgage.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Freedom Mortgage customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Freedom Mortgage's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Freedom Mortgage agent. This phone number is Freedom Mortgage's best phone number because 3,756 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-847-9937 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call Freedom Mortgage first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Freedom Mortgage has 2 phone numbers. It's not always clear what is the best way to talk to Freedom Mortgage representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Freedom Mortgage. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Freedom Mortgage. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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