Foot Locker Customer Service

Phone Number & Contact Info

Foot Locker's Best Phone Number

800-991-6815
Toll-free·Calls Customer Service·Most popular Foot Locker number
Q:

How do I talk to a live human at Foot Locker?

A:Press 7 at the first menu. Next, Press 4.
Q:

Does Foot Locker offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 6am-12am CST. The least busy day is Monday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 17 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Foot Locker phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 7 at the first menu. Next, Press 4.
Here is how our research team describes the way the Foot Locker phone system greets you: To place an order, press 1. For assistance with a recent order, press 2. For return information, press 3. For store experiences, press 4. For additional options, press 7.
Below are some clips we've found from Foot Locker's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Foot Locker. To learn more about our data collection, use, and sharing practices and your privacy rights, Please visit our website and click on the privacy statement link. To ensure quality customer service, this call may be monitored or recorded. Please remain on the line to listen to our menu options or to speak to an available agent. To place an order, press one. For assistance with a recent order, press two."
Excerpt from a call with Foot Locker
Thursday, January 4, 2024 2:05 PM

The first phone menu

"Thank you for calling Foot Locker. To learn more about our data collection, use, and sharing practices, and your privacy rights, please visit our website and click on the privacy statement link. To ensure quality customer service, this call may be monitored or recorded. Please remain on the line to listen to our menu options or to speak to an available agent.
To place an order, press one.
For assistance with a recent order, press two.
For store experience, press four.
For additional options, press seven.
To repeat these options, press nine."
Excerpt from a call with Foot Locker
Tuesday, January 2, 2024 12:11 PM

What are the hours and when should I call?

Foot Locker operates the call center for this 800-991-6815 phone number Mon-Sun 6am-12am CT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 99 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Foot Locker phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Foot Locker staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Foot Locker is Monday. The most busy day to call is Thursday, which averages 100% more phone calls by comparison. Again, this is based on a sample of 99 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Foot Locker

In summation, the best day to call Foot Locker is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Foot Locker staffs the call center well on Monday.

Why Customers Call Foot Locker

If you have time to do a bit of reading before you call Foot Locker, we recommend you read over some of our problem-specific articles.

What is Foot Locker?

Foot Locker is a leading global retailer specializing in athletic shoes and apparel. With a vast selection of products from top brands like Nike, Adidas, Puma, and more, Foot Locker offers an extensive range of sports footwear, clothing, and accessories for men, women, and children. Whether you are a professional athlete or simply looking for comfortable and stylish shoes, Foot Locker strives to provide customers with cutting-edge designs and the latest trends in athletic fashion. With numerous brick-and-mortar stores across the globe and a user-friendly online platform, Foot Locker ensures easy access to its diverse product line. Moreover, their knowledgeable staff and excellent customer service aim to deliver an enjoyable shopping experience for all customers seeking top-quality athletic gear.

What is the Foot Locker VIP program?

The Foot Locker VIP program is a loyalty program offered by Foot Locker to its customers. By signing up for the VIP program, customers gain access to exclusive benefits and rewards. These perks include early access to product launches, exclusive discounts, and special promotions. Members also receive a birthday discount and can earn points on purchases that can be redeemed for future discounts. The program is free to join and members can track their rewards and account information through the Foot Locker mobile app. Overall, the Foot Locker VIP program is designed to enhance the shopping experience for loyal customers by offering them unique privileges and savings opportunities.

What is the Foot Locker sneaker release calendar?

The Foot Locker sneaker release calendar is an online resource that provides customers with upcoming release dates for new sneaker launches. This calendar displays a comprehensive list of sneakers that are scheduled to be released in-store and online, allowing customers to plan their purchases and stay up-to-date with the latest releases. It includes popular brands like Nike, Adidas, Jordan, and more. The calendar also provides information on the expected retail price, colorways, and any special collaborations or limited edition releases. By regularly checking the sneaker release calendar, customers can plan their shopping accordingly and ensure they don't miss out on their favorite sneakers.

Top Foot Locker customer service problems

Click the link above to get answers to just about any Foot Locker customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Foot Locker, and their purpose. Are any of these similar to the reason you are trying to call?
Location/language preference: "I'm calling from Costa Rica. I don't know if his Spanish will be better."
- From a call lasting 5m 23s , Jun 1, 2024 9:07 PM
Order not received: "I placed an order on foot locker dot com, and I haven't received it."
- From a call lasting 6m 41s , May 31, 2024 5:40 PM
Duplicate shoe order: "I ordered some shoes online and have been charged for two, but I only ordered one because the first one got canceled."
- From a call lasting 10m 1s , May 29, 2024 12:47 AM
Order tracking assistance: "I'm calling because I did not get a chance to screenshot anything and I was unable to get my order number or the tracking number."
- From a call lasting 6m 38s , May 20, 2024 7:27 PM
Order shipping preference: "I want it shipped, not picked up at the store."
- From a call lasting 2m 54s , May 20, 2024 2:25 AM
Order cancellation inquiry: "I placed the order on May first and it was canceled due to payment information not matching."
- From a call lasting 5m 18s , May 9, 2024 6:04 PM
No clear purpose: ""
- From a call lasting 1m 35s , Apr 4, 2024 2:07 PM
Issue with order payment: "Foot Locker took the money but haven't shipped out the order."
- From a call lasting 7m 44s , Mar 12, 2024 2:09 AM
Technical issue: "Just give me a second. Log oops."
- From a call lasting 1m 35s , Mar 7, 2024 3:32 PM
Click and collect availability: "I just wanna click and collect. Is this available on the website?"
- From a call lasting 2m 19s , Feb 21, 2024 2:40 PM

More Foot Locker Customer Service Contacts

There are of course other ways to contact Foot Locker customer service besides the phone. Below we list the best ones, by medium.

Foot Locker Customer Service Live Chat

footlocker.com - Customer Service
Click "Live Chat" in the upper right
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Foot Locker provides this option.

Foot Locker Customer Service on X (formerly Twitter)

@footlocker - Customer Service
Company dedicated customer service Twitter handle
Foot Locker, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Foot Locker Customer Service on Facebook / Messenger

Some customer service teams, like that of Foot Locker, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Foot Locker Customer Help Desk / Web Support

help.footlocker.com - Customer Service
Online customer service help
footlocker.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Foot Locker customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Foot Locker's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Foot Locker agent. This phone number is Foot Locker's best phone number because 3,426 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-991-6815 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Foot Locker first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or facebook or chat. In total, Foot Locker has 1 phone number. It's not always clear what is the best way to talk to Foot Locker representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Foot Locker. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Foot Locker. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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