Foot Locker Customer FAQ

Top Answers & How-to Guides

What is Foot Locker's Phone Number?

The question we are asked most often is about how to talk to Foot Locker customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer gift cards?

Yes, we offer gift cards at Foot Locker. Gift cards are a great option for those who want to give the gift of choice to their loved...
Ask any question you have about Foot Locker customer service, get an answer now.

Recent Foot Locker Customer Questions

does footlocker do free returns

Yes, Foot Locker offers free returns. You can return items purchased from Foot Locker within 45 days, with original purchase receipts. The items should be in new condition. They can be returned to any Foot Locker store across the U.S. or using a free pre-paid return label for online orders that can be downloaded from Foot Locker's website. Keep in mind that exchanges are only available in stores.
Asked Mar 4, 2024 2:36 AM

Footlocker delivery had empty shoes box and they denied my claim, what do i do?

We're sorry to hear about your experience. If Foot Locker denied your claim, you may want to escalate the situation. You can do this by reaching out to the store you ordered from, or through Foot Locker's higher customer service channels. Explain your situation in detail, including any proof you may have (like photos of the packaging upon arrival), and keep records of all communications. Persistence often yields results. If the items were purchased using a credit card, you may also be able to file a dispute with your credit card company. Unfortunately, results cannot be guaranteed, but these steps might help.
Asked Feb 29, 2024 5:36 AM

Help me with my Foot Locker customer service issue

About Foot Locker

What is Foot Locker?

Foot Locker is a leading global retailer specializing in athletic shoes and apparel. With a vast selection of products from top brands...

Store Locations

Where can I find a Foot Locker store?

You can find a Foot Locker store in various locations around the world. With a wide global presence, Foot Locker has stores in major...


What are the return/exchange policies?

Our return/exchange policy ensures customer satisfaction and hassle-free shopping. If you're not completely satisfied with your purchase...

Order Tracking

Can I track my order?

Yes, you can easily track your order at Foot Locker. After placing your order, you will receive a confirmation email with a tracking...

Promotions and Discounts

Are there any promotions or discounts available?

Yes, Foot Locker offers various promotions and discounts on a regular basis. Customers can take advantage of ongoing sales and clearance...

VIP Program

What is the Foot Locker VIP program?

The Foot Locker VIP program is a loyalty program offered by Foot Locker to its customers. By signing up for the VIP program, customers...

Online Orders

Can I order online and pick up in-store?

Yes, Foot Locker offers an online ordering option with in-store pickup. You can conveniently browse and select your desired items from...

Payment Methods

What forms of payment do you accept?

At Foot Locker, we accept a variety of convenient payment options to ensure a seamless shopping experience. Our customers can settle...

International Shipping

Do you offer international shipping?

Yes, Foot Locker offers international shipping. We understand that our customers come from all around the world, and we want to make...

Sneaker Release Calendar

What is the Foot Locker sneaker release calendar?

The Foot Locker sneaker release calendar is an online resource that provides customers with upcoming release dates for new sneaker...

Order Changes

Can I cancel or modify my order?

Yes, you can cancel or modify your order at Foot Locker, but it is important to act quickly. Foot Locker aims to process and ship orders...

Gift Cards

Do you offer gift cards?

Yes, we offer gift cards at Foot Locker. Gift cards are a great option for those who want to give the gift of choice to their loved...
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