Foot Locker Customer Service Issues

I am still waiting for the order I purchased for my daughter's birthday. It's been two weeks without receiving any emails about a delay. I had to call after a week because there was no communication from Foot Locker, except for taking my money. The representative I spoke to was not helpful and seemed to blame me for ordering. They mentioned that Foot Locker did not anticipate a high volume of orders due to Covid-19. This has been my first time shopping with Foot Locker, and unfortunately, it will be my last. The whole experience has been disappointing from the beginning till now. Additionally, I had to wait in an online queue for about an hour just to access the website to check if the shoes were in stock. This has been quite different from my usual experience with Saks Fifth Avenue and Nordstrom.

Hello, I purchased a Nike Air Force 1 Gore-Tex from a Foot Locker store in Prague last November. Recently, after getting a bit wet, I noticed that the left shoe now squeaks loudly when walking, while the right shoe is quiet. I tried drying them with newspaper inside for a few days, but the issue persists. I find it frustrating and embarrassing when out with friends due to the noise. Any tips or suggestions on how to fix this would be greatly appreciated as I really enjoy wearing these shoes. Stay healthy. Best regards, Luis K.

I have noticed in my account that several items I ordered have been marked as delivered. Despite my attempts to contact you via email over the last month, I have not received a response. I have been charged for items that have not yet arrived, but I am unable to dispute the charges because every time I call, I am unable to reach anyone due to COVID-related issues. It seems that emails are also not being responded to, as I have not received any feedback regarding incorrect sizes and orders. This experience has been disappointing, especially since I work as an essential worker in a hospital. As a customer who made multiple purchases, this lack of customer service and poor business ethics have left me unsatisfied.

Hello, I ordered Nike MX-[redacted]-[redacted] shoes from footlocker.ie on May 29th. I have not received any confirmation or tracking information for my order. It is now June 9th, and my parcel has not arrived. The only confirmation I received was from PayPal stating my payment. Details: Name: K. Wirkus Address: 15 Priory Way, St. Raphael’s Manor, Celbridge, Co. Kildare, Ireland. PayPal Transaction Number: [redacted]3C[redacted]3 Thank you, K.

My order was canceled, and I received an email instructing me to contact my bank about the transaction. The bank confirmed the payment was authorized and provided an authentication number. I've reached out to footlocker customer care for updates but haven’t received any shipping notifications despite the payment being deducted from my account. A friend who ordered the same product is also experiencing delays. Living in Australia, contacting footlocker US is challenging for me.

I am writing to share my recent experience at the Footlocker store in Fayetteville, North Carolina. On July 24th, my wife and I went to pick up our reserved Jordan 12 University Gold sneakers. Although we had reserved pairs in various sizes, there was an issue with the store manager regarding my wife's reservations for 9M and 11C. Despite our attempts to clarify and purchase the reserved sizes, the manager refused to sell them to us, citing that we had already acquired two pairs of 11C. This led to a frustrating back-and-forth as we tried to understand the situation. Throughout this process, the interaction with the manager was unprofessional and left us feeling mistreated and undervalued as customers. Our attempts to resolve the issue during subsequent visits were met with further resistance and ultimately we were asked to leave without a satisfactory resolution. The manager's behavior was disappointing, and I hope to address this matter promptly. We were simply seeking to complete a family collection of shoes and felt unfairly denied the opportunity. I look forward to resolving this matter and appreciate your attention to this issue.

I am trying to report a stolen card ending in xxxx xxxx xxxx [redacted] that was used to make a $[redacted] purchase online on 8/2/[redacted]. I need the transaction canceled immediately to prevent the thief from receiving the merchandise. I have been on hold with customer service for over 4.5 hours across several calls due to COVID delays. I am eager to resolve this quickly to avoid a dispute with the Visa gift card company, Footlocker, and all the associated complications. It is urgent that I reach someone soon to prevent further issues. If you can provide a direct number to the fraud department or assist me promptly, I would greatly appreciate it. Thank you. - M

I am disappointed that my online order did not reach my house as scheduled. I was notified through a text message of the incorrect delivery address just hours before it was meant to arrive. This situation has caused me a lot of unnecessary trouble, stress, and inconvenience. To resolve this, I made a new purchase from a different vendor. I kindly request a refund for the original order due to the flawed service provided. I hope to have this matter sorted out promptly. Thank you.

On January 1st, I purchased a pair of sneakers online for my sister who is currently in Germany but on holiday in Spain. The website promised delivery in 2-3 working days, which I expected by the 7th or 8th of January after factoring in the holidays. However, the tracking number now indicates the delivery estimate is the 11th of January, and my sister returns to Germany on the 10th. I am concerned that the gift won't arrive in time for her departure. Is there any way to expedite the delivery by contacting the transport agency? I really want her to have this lovely gift before she leaves. Thank you. Tracking Number: [redacted][redacted]. Eagerly awaiting your response.

I received the wrong size in my order from Footlocker. Despite contacting them via email and chatbot, I have not received a response. I returned the item using the UPS label provided, and I am disappointed by the lack of customer service. I have always had positive experiences with Footlocker before this incident. I am hoping for an update on my return and the correct size to be delivered promptly, as I believe the mistake was on their end. I shouldn't have to wait for a refund and reorder due to their error. Reference: [redacted][redacted] Tracking number: 1Z W7V[redacted][redacted] Miss S. Callan 26 CV358EQ

Order #: [redacted][redacted] Subject: Concern Regarding Theft Security Tag on Jacket Dear Sir or Madam, I regret to inform you that the theft security tag is still attached to the jacket you delivered to me. I would like to include photos to illustrate this issue, but unfortunately, your platform does not allow me to do so. I am highly disappointed and would like to proceed with exchanging the jacket. However, I require the return label, which I do not have at the moment. Please contact me via the email address provided here. I look forward to hearing from you soon. Sincerely, M.S.

Order #: [redacted][redacted] Dear Sir or Madam, I regret to inform you that the security tag is still attached to the jacket you delivered. I'd like to attach photos here, but unfortunately, your platform doesn't allow this. I am extremely disappointed and would like to exchange the jacket now. However, I need the return label first, which I don't have. Please contact me via the email address provided here. I look forward to a prompt response. Email: [redacted] Sincerely, Milan S.

Hello, Our daughter ordered a pair of shoes on your website, and the order was fully paid at the time of purchase. She never received the order, and the carrier informed us that the package was returned to the supplier due to damage. We demand that you either refund the full order amount or deliver it promptly. Failure to do so will lead us to take all necessary legal actions and publicize this matter. Here is the only email we received from you since the beginning of this issue. Hello L, You should have already received your invoice number [redacted][redacted], containing tracking number 1Z034A1Y[redacted]. We would greatly appreciate it if you could spare 2-3 minutes to share your experience with us. Your feedback is crucial to us and will help us enhance our service. **** ATTENTION: IF YOU PURCHASED MULTIPLE PRODUCTS, YOUR ORDER MIGHT ARRIVE IN SEVERAL PACKAGES. PLEASE PROVIDE YOUR FEEDBACK ON THE PRODUCT RECEIVED.

I ordered a pair of Jordan 13’s on September 4th. I had not received a shipping confirmation by the 5th, so I called customer service. They said my order would ship out. After calling again the next day, I was told the same thing. Today, I received an email saying my order was canceled due to lack of stock - frustrating! I am dissatisfied with how this was handled; it will take nearly two weeks to get my refund, and I won't receive my shoes. I won't support Foot Locker stores after this experience.

I was interested in purchasing a product that Footlocker was selling, so I went online to check the store locator. I found that the nearest store was the Brixton store in South London, which was supposed to close at 7pm. At 5:30, I decided to head out, even taking the train to ensure I had enough time to shop. Unfortunately, when I arrived at 6:08 pm, the store was closed. I approached a staff member in the store, but they just shook their head and walked away. I am disappointed with Footlocker's poor customer service and management for inconveniencing customers and potentially losing sales. It was frustrating to make the effort to visit the store just to find it closed 53 minutes before its scheduled closing time. I have learned my lesson and will think twice before rushing to a Footlocker store again, especially the Brixton branch.

Se me ha cobrado dos veces por el mismo pedido. Realicé una compra el 24 de noviembre a través de Paypal, pagando 89.99 por un par de zapatillas deportivas, y otra el 28 de noviembre que se cargó en mi tarjeta, 39.99 y 49.99 por cada zapatilla por separado. No puedo acceder a mi cuenta de Foot Locker ya que no recibo el correo para restablecer la contraseña y no la recuerdo. Agradecería mucho si pudieran ponerse en contacto conmigo. Gracias.

I bought shoes online, but received the incorrect ones. I reached out to the online store for a return label to exchange them, only to discover that the shoes I actually needed are out of stock at Footlocker. I tried printing the label and invoice locally, but they were on the same sheet and didn't print correctly. I now have the shoes and wish to return them locally.

I placed an order but never received it. When I called today, they mentioned something about payment not being verified. I contacted my bank, and they confirmed that it wasn't declined as there are sufficient funds. The order was canceled without any valid reason. I would like to receive the shoes I ordered at the same price. I suspect this was done because I was getting them at a discount. I am very unhappy and seek clarification on why this happened and what will be done to resolve this problem.

Order Number: P[redacted][redacted]44 I purchased four identical items for each of my four daughters, but only one item has arrived. The tracking information shows that all four items have been delivered, but this is incorrect. It was meant to be a Christmas gift for all my daughters, so if the other three items cannot be sent, I will have to return the one that was received. I really need the other three items to complete the gift for all four of my daughters. Could you kindly investigate this issue and get in touch with me regarding the missing items?