Foot Locker Customer Service Issues

I have been waiting for my package which has not arrived yet. I have tried calling customer service multiple times from early morning, but no one has answered the phone. I have been put on hold consistently without any resolution. I have waited for an hour on hold, but nobody has picked up. I paid $[redacted] for my order, and it has been two weeks without any update. I am frustrated with the lack of assistance and feel let down by the service. This experience has been disappointing, and I am considering leaving a negative review. I hope the company can improve its customer service for better support in the future.

Good afternoon, I placed an order on the website half an hour ago. I registered and double-checked my email address to ensure it was correct. After checking my profile, it shows there are no orders placed, and I haven't received any order confirmation email (despite providing the correct email address). Upon reviewing my bank account, I noticed two balances: the actual balance and the available balance. The actual balance shows my full amount before the order, whereas the available balance is €[redacted] less, which is the cost of the shoes I ordered. However, there is no record of the deduction for the order in my bank statement. Please, help me resolve this issue.

I participated in a raffle through the app and the pickup time was clearly stated as 6pm. However, upon calling the store to confirm, they mentioned it was actually set for 3pm. I live an hour away from the store and had to leave work early to ensure I make it on time. Upon arrival, an employee confirmed that the pickup time was indeed 6pm, contrary to what I was told on the phone the previous night. Upset by the situation, I was advised to contact corporate to address the issue. As a loyal customer who spends a significant amount at the store, I feel my time should be compensated for the inconvenience caused by the conflicting information provided by the staff.

I recently ordered a pair of shoes online and mistakenly put my name on the shipping address instead of my friend's name. Despite trying to correct this with Foot Locker, the package was still rejected by the recipient due to the incorrect name. I have been unable to locate the package and have had no luck reaching UPS or Foot Locker customer service for assistance. I am now seeking a refund or an option to pick up the shoes in person. I am feeling very frustrated by the lack of response and assistance in this situation.

I placed an order with Footlocker that was supposed to arrive over a week ago. The package has been in my state since last Thursday, 12/13. UPS is the delivery service Footlocker chose. I tracked my package online and noticed it has been shuttling between UPS centers for a whole week. The package, a birthday gift for my daughter, seems lost as her birthday has already happened. UPS asked me to contact Footlocker to initiate an investigation. I've been trying to call Footlocker, but the line is constantly busy. I emailed them about my missing package, but haven't received a response or acknowledgment. Both my daughter and I are disappointed with the poor customer service from both companies. I had hoped to give her this gift but that seems impossible now. At this point, I just want a refund.

Yesterday, on 1-13-19 at 1:00 pm, my wife and I visited Footlocker to use a $20.00 coupon sent by VIP Footlocker before it expired. We intended to purchase shirts and socks for our kids using two coupons, one expiring on 1-22-19 and the other on 2-25-19. However, after paying, I realized that the later dated coupon had been scanned by the employee. Despite my frustration, the employee was not cooperative, saying he couldn't do anything since "it's free money." Feeling disrespected, I requested to see the manager, who claimed to be the manager but offered no solution. The lack of name tags on both employees made the situation worse. I felt the need to leave but expressed my dissatisfaction and threatened to escalate the issue further. I urge the company to address this issue for my peace of mind. Thank you.

I recently ordered Jordan sweat pants online for Christmas, but they turned out to be too big for my son. Following the return instructions to either mail them back or return them to a store nearby, I brought them to the NorthPark Mall in Davenport, IA. Despite the confusion with scanning the UPC, an employee offered to mail the pants back for me. However, after a week of tracking the package with no movement, I discovered it was still at the store, unbeknownst to USPS. This led to delays and excuses from the employees, who were unhelpful and seemed inconvenienced when I reached out. After two and a half weeks, I could have returned the package myself and received a refund to place a new order. This experience has been quite frustrating. Thank you. - R. Metzger

I visited store #[redacted] at the Huntington Mall in Barboursville, WV in mid-February to shop for my grandson's shoes, as I usually do. I have always received excellent service from Assistant Manager Tanner Adkins, who goes above and beyond to assist me. However, during my last visit, I was shocked to witness the disrespectful behavior of the new Manager, Caroline Dorey, towards Tanner. I heard her make inappropriate comments to him within earshot of customers, which made me uncomfortable. Concerned for Tanner, I called to check on him, only to discover that he has been fired. I am disappointed by this news, as Tanner was always dedicated and helpful. I felt compelled to share my experience to shed light on the mistreatment he faced. I hope the corporate office is aware of the situation and can address it accordingly. Thank you for your attention. - Tina Fulks

Good morning! I am reaching out to discuss a proposal for the rebranding of your company's logo. As a college junior majoring in Graphic Design, I was tasked with redesigning an existing logo for a project in my Portfolio Development class. I chose Foot Locker and created a new logo that features the words "Foot Locker" shaped like a shoe with added gray gradients. The design includes a wing to symbolize the stylish nature of the shoes your business offers. I have mock-ups and posters to showcase the new logo. I understand if this proposal may not align with your current branding strategy, but I wanted to share my ideas with you. Please feel free to contact me to provide feedback at your convenience.

On June 11, around 5 p.m. Eastern Time, my daughter and nephew visited the Footlocker store in Boynton Beach, Florida. One of my daughters picked up the new snake-skinned Jordan sneaker and had it in her hand. A white male, possibly the manager, was present with no hair and wearing a Footlocker shirt. A Hispanic young girl, also wearing a Footlocker shirt, was pacing the floor. Unfortunately, neither of the two Footlocker employees greeted us or asked my daughter what size she needed. Despite trying to get their attention when a customer approached the counter, they didn't provide any assistance. This unprofessional behavior from both staff members left us feeling mistreated. As we left, no one acknowledged us or apologized. I hope this issue can be addressed promptly. My daughter and I were deeply upset by the experience and would appreciate being contacted and compensated. This incident was especially disappointing as this is the closest Footlocker to our home. My daughter was left in tears due to the poor treatment we received.

Dear Management, I am reaching out to express a concern regarding some staff members at your Midtown Plaza, Saskatoon store. It has come to my attention that certain staff are reselling shoes at prices higher than the retail value, impacting customers like myself who are passionate about purchasing footwear, particularly Jordans. On May 4th, [redacted], despite lining up at 3AM with friends, we were unable to obtain our desired sizes due to limited availability, only to later discover staff members involved in reselling activities through online sneaker groups. This behavior is unethical, conflicts with their roles, and is unfair to genuine customers. I am disheartened by this discovery as I simply wish to own a personal pair of Jordans due to my love for the brand and nostalgic reasons from my youth. I kindly request your prompt attention and appropriate action on this matter. Thank you for your consideration. Sincerely, Brod. Pete

I am disappointed with the service I received from Foot Locker's claims department. Initially promised a refund for my lost item, I encountered issues with supervisor Dino, who claimed to be a supervisor but refused to process my refund. Despite launching an investigation into the lost item and contacting UPS, no progress updates were provided by Foot Locker. Subsequent calls to the claims department led to Shanda informing me of a full refund through PayPal. Agent Dino’s disrespectful behavior was unprofessional, prompting me to share my negative experience on social media. Fortunately, after escalating the issue, another supervisor resolved the matter by issuing the refund. The overall process took over an hour, leaving me dissatisfied. I request a response from corporate or upper management regarding this incident.

I am currently awaiting parcels for my son's birthday, which was yesterday. Unfortunately, I have faced significant issues with this order. After placing it four times a week ago with no progress, despite confirming with my bank, I have been in constant communication with customer service, which has been unsatisfactory. Even after re-ordering on Tuesday, I received an email today stating the delivery but UPS claims they haven't received the parcels for delivery and instructed me to contact you. As a VIP member, I had assured my son the items would arrive today, but nothing has been delivered. I urgently need this matter resolved. Thank you, S. H., 104A Monthermer Road, Cardiff, CF244QY.[redacted][redacted]. I have also ordered another pair of trainers that I need promptly. It has been a stressful week leading up to my son's birthday yesterday. My contact number is [redacted]. I hope to avoid experiencing this inconvenience ever again.

On October 21, [redacted], I went to Foot Locker in Pontecagnano, where the Fila shoes were priced at 49 € for kids. I was there with my daughter to try them on, but I didn't have the money with me. I asked if they were on sale, and the salesperson told me it was the price for kids' Fila shoes. Today, my husband went with our daughter to buy the shoes and they were priced at 74 €. When I asked for an explanation, the salesperson first denied telling me the previous price, then said they were on promotion, and finally claimed she was not authorized to disclose if an item was on sale. I now request the company to honor the discounted price from a few days ago, as I had promised them to my daughter. Otherwise, at 74 €, I would have immediately refused. I feel disappointed, especially due to the dishonesty of your employees who have been consistently misleading. Thank you.

I bought men's shoes size 10 because you don't stock women's size 11. The sales associate suggested a men's 9 would work, but it did not. I then tried a size 10 which felt fine in the store, but while wearing them at work, both big toes got jammed in the footbed, leading to infected toes. Due to this experience, I am returning the shoes and feel uneasy purchasing from your stores. It's disappointing to face such challenges. Can you please explain how you resolve such issues for customers?

I placed an order recently for one item, but accidentally ordered two instead. My Order #: [redacted]1 needs to be cancelled. I'm returning to my home country on Dec 29, while the items are scheduled to arrive on Dec 30. I've attempted to contact customer service four times already, waiting for more than 30 minutes each time, but haven't received any assistance. Can someone please assist in intercepting the UPS order promptly? Also, I would like to know when I can expect a refund if the cancellation goes through successfully. Thank you.

Good morning, I am writing to inform you that about 6 months ago, I purchased a pair of Nike Vapor Max that opened at the bottom after 15 days. We went to your Carugate store, where we bought them, and they were replaced with a pair of Nike Shox to avoid the same issue. Now, after 5 months, I am facing the same problem - shoes open at the bottom and unusable. I have always bought Nike shoes, but this is the first time I encounter this problem. I visited your store, and they mentioned that without the receipt, which I no longer have because I thought I didn't need it anymore, especially as I believed the Vapor Max incident was a one-time problem. I am looking forward to your prompt response. Thank you, M.

I received my trainers today, but the box was empty. There was no damage to the box, but the trainers were missing. I paid a lot for this item and would like a refund. Order number: [redacted][redacted].

I placed an order, got charged, and was instructed to wait for confirmation. The issue is, I can't find the order in my account, and I'm unsure if it went through because my Footlocker account doesn't display any purchase or attempt. I simply want to verify if the order is real since they debited my money. I expect to see some record of this transaction. This situation is quite puzzling for me.

Hallo, ich habe kürzlich eine Rücksendung mit einer Nike Hose und Nike Air Max [redacted] in weiß und pink an Ihr Unternehmen geschickt. Ich habe bisher nur die Rückerstattung für die Hose erhalten und nicht für die Nike Air Max [redacted] Vorschule! Ich möchte ein Paar Nike Air Max [redacted] in weiß und blau behalten. Bitte überprüfen Sie die Rücksendung und überweisen Sie den ausstehenden Betrag auf mein Konto. Ich habe versucht, Sie telefonisch und per E-Mail zu kontaktieren, jedoch ohne Erfolg. Danke und freundliche Grüße, S. S.