Folgers Coffee Customer Service

Phone Number & Contact Info

Folgers Coffee's Best Phone Number

800-937-9745
Toll-free·Calls Customer Service·Most popular Folgers Coffee number
Q:

How do I talk to a live human at Folgers Coffee?

A:Calling this Folgers Coffee number should go right to a real human being
Q:

Does Folgers Coffee offer 24 hour customer service?

A:Not at this number; hours here are 9am-7pm EST. The least busy day is Friday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Folgers Coffee phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Folgers Coffee number should go right to a real human being
Below are some clips we've found from Folgers Coffee's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Folger's consumer relations. Your call is very important to us. For Folger's classic This call may be recorded for quality assurance. If you are calling to check on availability for a product in your area, we suggest checking out our website and using the where to buy tool to search for nearby retailers that may carry our products. Additionally, we suggest speaking with the manager at your preferred retailer for the best availability information locally. Please remain on the line following this call for a brief serve Thank you for calling Solter's."
Excerpt from a call with Folgers Coffee
Thursday, April 11, 2024 8:49 PM
In fact, much of this information on this page is superfluous because this Folgers Coffee phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Folgers Coffee operates the call center for this 800-937-9745 phone number 9am-7pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 423 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Folgers Coffee phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Folgers Coffee staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Folgers Coffee is Friday. The most busy day to call is Monday. Again, this is based on a sample of 423 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Folgers Coffee

In summation, the best day to call Folgers Coffee is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Folgers Coffee staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Folgers Coffee

If you have time to do a bit of reading before you call Folgers Coffee, we recommend you read over some of our problem-specific articles.

Is Folgers coffee organic?

No, Folgers coffee is not organic. While Folgers offers a range of coffee products, including various blends and flavors, their coffee is not certified organic. Folgers sources its coffee beans from different regions worldwide, using both Arabica and Robusta beans. Although they prioritize quality and consistency, Folgers does not adhere to organic farming practices. Organic coffee is typically cultivated without synthetic fertilizers, pesticides, or herbicides, and it undergoes a rigorous certification process to ensure it meets specific organic standards. While Folgers does not offer organic coffee, they strive to provide a range of flavorful and accessible coffee options to suit different tastes and preferences.

Does Folgers offer decaffeinated coffee?

Yes, Folgers offers decaffeinated coffee as part of its product range. Our decaffeinated coffee is specially crafted for those who love the taste of coffee but prefer to limit their caffeine intake. This variant goes through a careful decaffeination process while preserving the rich flavor and aroma that Folgers is known for. Whether you opt for ground coffee or convenient single-serve pods, our decaffeinated option ensures you can still enjoy a satisfying cup of Folgers coffee without the caffeine. So, whether it's an early morning or a late afternoon, Folgers has you covered with our decaffeinated coffee selection. Savor the delicious taste you love, only without the caffeine jitters.

What is the shelf life of Folgers coffee?

The shelf life of Folgers coffee can vary depending on the type of coffee and how it is stored. For example, ground coffee can typically stay fresh for about 3-5 months when stored properly in a cool, dry place away from light and moisture. On the other hand, whole bean coffee can last slightly longer, usually around 6-9 months. It's important to note that these timeframes are just estimates, and the coffee may still be drinkable after the recommended period, but its quality and flavor may diminish over time. To ensure the best taste, it is recommended to use coffee within the designated shelf life and seal the package tightly after each use.

Top Folgers Coffee customer service problems

Click the link above to get answers to just about any Folgers Coffee customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Folgers Coffee, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking old coffee blend: "Can you bring back the original breakfast blend coffee?"
- From a call lasting 16m 8s , Apr 11, 2024 8:49 PM

Conclusion and closing notes

This is Folgers Coffee's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Folgers Coffee agent. This phone number is Folgers Coffee's best phone number because 2,538 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-937-9745 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Folgers Coffee first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Folgers Coffee has 1 phone number. It's not always clear what is the best way to talk to Folgers Coffee representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Folgers Coffee. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Folgers Coffee. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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