Calls Customer Service·Most popular FlixBus number
Q:
How do I talk to a live human at FlixBus?
A:Calling this FlixBus number should go right to a real human being.
Q:
Does FlixBus offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.How is this calculated?
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this FlixBus phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this FlixBus number should go right to a real human being
In fact, much of this information on this page is superfluous because this FlixBus phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
FlixBus operates the call center for this +49 30 300137300 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,058 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FlixBus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FlixBus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call FlixBus is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 1,058 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call FlixBus
In summation, the best day to call FlixBus is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that FlixBus staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call FlixBus
If you have time to do a bit of reading before you call FlixBus, we recommend you read over some of our problem-specific articles.
No, pets are not allowed on FlixBus. This includes both small and large animals, whether they are in a carrier or not. The only exception is registered service animals that are trained to assist passengers with disabilities. FlixBus prioritizes the comfort and safety of all passengers, and allowing pets could lead to allergic reactions, discomfort, or inconvenience for others on board. Additionally, animals can be unpredictable, and their behavior could potentially cause disturbances or accidents during the journey. Therefore, it is important to make alternative arrangements for pet care when traveling with FlixBus.
The FlixBus refund policy allows passengers to cancel their bookings and receive a refund under certain conditions. If a cancellation is made at least 15 minutes before the scheduled departure time, passengers are eligible for a full refund in the form of a FlixBus voucher. However, if the cancellation is made within 15 minutes prior to departure or if the passenger fails to show up, no refund will be given. Additionally, if a passenger misses their bus due to a FlixBus delay exceeding 120 minutes, they can request a refund. Refunds are processed within 10 business days and will be credited to the original payment method if possible. Passengers are advised to carefully review the refund policy on the FlixBus website for detailed information and any exceptions.
Click the link above to get answers to just about any FlixBus customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call FlixBus is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and FlixBus will reply our your email.
As a last, sometimes only, resort- FlixBus customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is FlixBus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FlixBus agent. This phone number is FlixBus's best phone number because 6,348 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to +49 30 300137300 include Find My Reservation, Change a Reservation, Account Access, Refund a Charge, Make a Booking and other customer service issues. Rather than trying to call FlixBus first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, FlixBus has 1 phone number. It's not always clear what is the best way to talk to FlixBus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for FlixBus. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FlixBus. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.