FlixBus Customer Service Issues

Hello! I have bookings under my name Luciana Duarte Avalos for upcoming trips from Amsterdam to Brussels, and then from Brussels to Paris. The Netherlands starting a lockdown may affect our travel plans. I am unsure if the bus will be operational under these circumstances. Could you please advise on the cancellation policy in light of the current situation? Thank you for your assistance.

Dear team, I am writing as Mounika Makkena regarding a ticket I booked from Łódź Fabryczana to Chemnitz on 20th December. Unfortunately, due to inclement weather, the buses were delayed until 10:30 pm, prompting a suggestion to book a hotel for the night, with the assurance from FlixBus that they would reimburse the expenses. I changed my ticket for the next day and eventually traveled to Chemnitz. I have the hotel receipt and kindly request a refund for the accommodation charges. Looking forward to your prompt response. Thank you, Best regards, Mounika Makkena

Hello everyone, I need to report a missing piece of luggage. It appears that someone mistakenly took my bag, which is very similar to theirs. I suspect a passenger who boarded in Ljubljana and was headed to Zagreb may have taken it. Unfortunately, I do not know her name. I sat next to her at the back of the bus. If you could help me contact her, I would appreciate it. My booking number is: #[redacted]. Feel free to reach me at +[redacted][redacted]. I can provide pictures of her luggage if necessary. Your prompt response is highly appreciated. Thank you. -SL

I was at the bus stop on Christmas Eve waiting for the bus to LA, which never arrived. I missed my Christmas plans because of this issue. Other passengers waiting also confirmed the bus did not show up. I have been trying to obtain a refund since Christmas Eve using my booking number #[redacted], as I never boarded the bus. I would appreciate your assistance in resolving this matter. You can reach me at [redacted] if necessary.

Good morning, I made a reservation for today from Los Angeles Union Station at 6:00 p.m. to Las Vegas, but there was a mistake with the date. The program confirmed 2/7/[redacted] instead of 2/8/[redacted], causing me to receive notifications about a late bus. I need to change my reservation to 2/9/[redacted] at 6:00 p.m. to Las Vegas from Los Angeles Vignes Street. Please either credit my account or reissue the ticket. Thank you for your assistance. Flixbus has been a great help when I couldn't travel by plane due to Covid. Email: [redacted] Thank you for the excellent service. Sincerely, Emmanuel Ramirez

Today, on February 18th, at 12:38 CET, I attempted to purchase a ticket from Prague to Belgrade for March 3rd at 12:05 through the Flixbus website using my credit card. However, I encountered an error message AD04. I tried two more times with the same result. At 12:47 CET, I received an email from my bank notifying me that I was charged [redacted] RSD without authorization. I kindly request that Flixbus either provide me with the ticket I paid for or send me a detailed confirmation of the failed transaction, including my credit card information, the ticket price, and the timestamp of the unsuccessful reservation, so I can present it to my bank to request a refund. I am in urgent need of a resolution as I have travel plans to the Czech Republic tomorrow.

Dear Sir or Madam, I have attempted to book tickets for a trip from Zurich to Milano on four occasions using three different cards. The transaction was flagged by my bank as unable to be processed. Despite this, my bank account shows that the funds have been reserved for the purchase, yet I have not received any tickets. I am puzzled as to why I was charged for tickets when my bank declined the transaction. I am Bogdan R. and I was trying to purchase tickets for two individuals for a trip from Zurich to Milano taking place from the 4th of March to the 7th of March. I made payments using three separate cards and am aware that at least one card has reserved funds for the transaction. Could you kindly assist in returning the funds to my bank account? Best regards, Bogdan R.

I'm Edisonia K. and recently had an issue with my ticket from Washington DC to Richmond. Despite my past positive experiences with your service, a similar problem occurred with my recently purchased two-way ticket from Washington DC to NYC. The email with the confirmed tickets disappeared, along with all Flixbus information. I have my bank statement details, indicating the transaction date of 02/24, amount charged USD 27.40, and an international transaction fee of 0.60 from Berlin. I spoke to a representative who asked me to email this information and provide the final four digits of the debit card used - [redacted], linked to my Bank of America card expiring on 08/26. As a loyal customer, I am deeply concerned about these issues and hope for a swift resolution.

I missed my bus because I mistakenly thought it was leaving from South Station Terminal. The ticket did not clearly indicate that the bus stop was on a different street in Boston. While the email suggested downloading the app, I assumed the departure location would be on the ticket itself. When I researched Flix Bus, Google directed me to South Station where I went. It would be beneficial if Flix Bus clearly stated on the physical or digital ticket that they do not depart from South Station bus terminals. Unlike other buses, Flix Bus does not depart from there, causing confusion. In the future, having the departure location clearly indicated on the ticket would prevent missed buses. I kindly ask, especially during this pandemic while I am working reduced hours, for a full refund instead of a credit. Thank you.

I am disappointed that my bus from Victoria Coach Station was cancelled. I had to purchase another ticket from National Express for £32 and also paid my neighbor £40 to care for my 11-year-old son. I spoke with FlixBus customer service on the same date the ticket was cancelled at 8:20 pm, and the call lasted for 9 minutes and 40 seconds. This isn't the first time I've been let down by your services. If this continues, the company should be closed as leaving customers stranded and frustrated is unacceptable. I provided my booking number [redacted] for reference. I anticipate a prompt response regarding my refund, reimbursement for the National Express ticket, and extra expenses incurred. Thank you, A.

When I left the Flixbus, my purse got knocked off my backpack. I filled out a lost and found form right away, detailing the items in my purse. I reached out to the company numerous times, but only one representative mentioned that my purse had been located. Despite my efforts, I had to wait for an email from the lost and found department. It wasn't until a month later that they figured out they could contact the bus driver to locate my purse.

I have reserved bus tickets from Lugano, Switzerland to Milan, Italy for June 26, [redacted], at 18:55 for 2 adults and 1 child under the names N. Kharote, N. Kharote, and N. Kharote. I am yet to receive any email confirmation or booking reference. The booking was processed twice, and $45.[redacted] was charged twice, possibly due to network issues. Kindly cancel one of the bookings and refund the duplicate payment to my credit card. I also request an email confirmation for the canceled booking and the one I will present at the bus station. Please contact me at 00[redacted]4 via direct or WhatsApp call, or email at [redacted] for any further assistance.

I had a scheduled coach trip from Edinburgh to London. Unfortunately, the coach driver was involved in a crash when leaving the station, leaving me and another traveler stranded at the station for over 3 hours. Subsequently, the driver missed the stop in Leicester, causing me to miss a separate connection I had arranged. Despite my attempts to address the issue with the driver and mate, I was rudely dismissed. This resulted in me being late for work, missing 4 hours of my shift. I am requesting compensation for the disrupted return journey, the missed coach from Leicester, and the lost wages due to the driver's negligence. Additionally, the booking process did not offer me the option to travel from Leicester, which would have been more sensible. I have all necessary receipts and documentation to support my claim.

I attempted to purchase 4 tickets from Verona to Karlsruhe for the 6th of May at 00:05 am. My email for contact is [redacted] The names I provided for the tickets are Lia Schimitschek, Aurelio Ostolaza, Flavia Cuneo, and Arianne Marchand. When I entered my credit card details to pay for the tickets, I received an error message stating the card could not be verified. After trying a different card and encountering the same issue, someone else tried to make the purchase successfully. However, I recently discovered that my bank has charged both of my credit cards for the tickets without providing a reservation number. I want the total of $[redacted].37 for the €[redacted].88 to be refunded to my Visa cards, which should show charges under the name Christine Brodie. Please refund the money promptly but keep the payment and issue the tickets under reservation number [redacted] as they will still be used.

Hello, I purchased 3 vouchers at a discounted price of €15 each during the covid lockdown to use for booking journeys. Today, I accidentally booked the same journey twice and used one of the vouchers. Can you please assist me in getting the voucher back and canceling the duplicate booking under reservation number [redacted]? The voucher code used was CRFD73LVJNAH. These vouchers are crucial for my travels, particularly for an upcoming trip to visit my family in the Netherlands. I would like to reclaim and utilize this voucher for a future journey instead of receiving a reimbursement of €11.99, as the voucher's value was €15. I specifically bought these vouchers because they could be applied to any journey cost. Thank you for your help and understanding. Regards, Shaun

This was my first experience with Flixbus, arriving in Las Vegas this morning after an over eight-hour journey from UTC La Jolla/San Diego via Downtown LA. Upon attempting to cancel my return trip, I found only the option to receive a voucher instead of a refund. Despite contacting a Flixbus representative who informed me of their no-refund policy, I was disappointed by the lack of flexibility. I was surprised to discover a $5 deduction when processing the refund. The layover in Downtown LA was almost two hours in an open parking lot without proper facilities, making me uncomfortably cold. The area was unclean, with limited seating and information. The bus driver's rushed demeanor caused confusion during disembarkation, leading to me leaving behind personal items. I have reported my lost items, hoping for a positive outcome.

I am attempting to reserve a seat on a Flixbus coach from London to Winterberg on Monday, 6th June [redacted]. However, when trying to pay with my debit card, I received a message stating that my bank declined the authorization request. Upon trying a credit card from a different bank and PayPal, I encountered the same issue. Subsequently, a pre-authorization notification appeared in my PayPal account for £61.98 GBP on 20 May [redacted]. The messages displayed indicate that my payments were being refused due to provided data issues. Despite never facing payment problems in the past, the situation points to a potential issue with the system. Your assistance in resolving this matter would be greatly appreciated.

Dear Sir, I am writing to file a complaint and request financial compensation for my client, Mr. AJAYI OLUWADAMILARE, who I purchased Flixbus tickets for from DORTMUND STATION TO MADRID BARAJA AIRPORT transferring at PARIS BERCY SEINE. The booking reference is [redacted] for a total amount of 93.98€. The Flixbus departed Dortmund on 19/05/[redacted], reaching Paris Bercy Seine. However, my client missed the connecting bus to Madrid Baraja Airport, leaving him stranded at Bercy Seine bus station. Mr. Ajayi had an international flight to Lagos, Nigeria scheduled for the next day, 20th May [redacted]. Unable to find an alternative Flixbus to Madrid, he was compelled to purchase urgent AirEuropa tickets from Paris Orly Airport to Baraja Madrid Airport to catch his flight to Nigeria. Therefore, I am requesting a refund for the following: 1) Flixbus ticket fees: 93.98€ 2) Taxi fare from Bercy Seine Station to Orly Airport: 35€ 3) Overnight accommodation near Orly Airport: 50€ 4) Full refund for the emergency AirEuropa tickets, including the agency commission: [redacted]€ + 29.19€ The total compensation requested is [redacted].98€. While the emotional and physical toll on my client cannot be quantified, I sincerely hope for a prompt resolution to this matter. For further communication, you can reach me at [redacted] or +[redacted]5. Yours faithfully, ABIODUN ISIAK OLOJEDE (On behalf of AJAYI OLUWADAMILARE)

I made a return trip booking from Zurich to London this afternoon and the payment was declined at the end of the process (£[redacted].94). My online bank account shows the amount as pending, and my bank confirmed it was authorized for Flixbus. They provided an authorization number. Despite this, I didn't receive a booking confirmation or any journey details. I've been trying to reach Flixbus via phone and online chat without success. The online chat replies have been unsatisfactory and difficult to keep track of. The website now shows only one ticket left for my journey, so I hope my booking hasn't been overlooked. I want assurance that my payment has been accepted for the return journey on 07/06/22 from Zurich to London and back on 16/06/22. I can be reached at +[redacted]14.

This morning, I took a Flixbus from Fort Lauderdale to Orlando. The driver had me place my suitcase in the luggage compartment upon arrival, but when we got to Orlando, my suitcase was missing. The driver claimed he doesn't handle luggage, so I wish he had informed me to load it myself. I observed another bus where the driver assisted passengers with their belongings, unlike Flixbus. I am baffled by the lack of communication and assistance regarding my luggage. Inside it, I had valuable items like a new phone, clothes, medication, a Bible, and electronic chargers. Despite this, I am left without my belongings. I hope someone kind finds and reports it. Any suggestions on what steps I should take next? My booking confirmation number is [redacted]. The journey started at 9:00 AM departing from Fort Lauderdale, and I was seated in seat 3A.