What is the FlixBus refund policy?

FlixBus has a specific refund policy that varies according to the ticket type purchased, the time of cancellation, and the reasons for seeking a refund. Generally, if a passenger must cancel their trip, they can request a refund for their ticket directly through the FlixBus website or mobile app. The possibilities for refunds may depend on whether the ticket is a standard fare or a promotional ticket. For regular tickets, passengers can typically cancel their reservation up to fifteen minutes before the scheduled departure time. If they take this action within the allowable timeframe, they are usually entitled to a full refund. However, if the cancellation is made after this period, it often results in no refund being issued. Promotional or discounted tickets are subject to specific terms, and these often do not allow for refunds or may offer partial refunds only under limited circumstances. In addition to cancellation requests, FlixBus offers the option to change travel plans by adjusting the departure time or route, which may also incur fees or restrictions. Passengers should consult the official FlixBus website for the most accurate and updated information, as the exact policies can change. Furthermore, detailed procedures for obtaining refunds, or understanding the terms for various ticket types, can be found there. It is always advisable for travelers to review their ticket's specific terms and conditions at the time of purchase for clarity.