First Premier Bank Customer Service

Phone Number & Contact Info

First Premier Bank's Best Phone Number

800-987-5521
Toll-free·Calls Customer Service·Most popular First Premier Bank number
Q:

How do I talk to a live human at First Premier Bank?

A:Press 1, then 0 then 0 then 0# at each prompt asking for the card number until transferred
Q:

Does First Premier Bank offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-9pm CST. The least busy day is Tuesday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

First Premier Bank Customer Phone Numbers

Website Assistance

800-501-6125
Toll-free · Mon-Fri 7am-9pm CST · Press 1, then 0 then 0 then 0# at each prompt asking for the card number until transferred ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this First Premier Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 0 then 0 then 0# at each prompt asking for the card number until transferred
Below are some clips we've found from First Premier Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Premier Bankcard. To receive instructions in English, for information about your credit card, including how to select your personalized PIN, press one. To pay by phone using a checking account or debit card or to obtain a list of payment options. Press two if you have already completed an application and would like check the status of it, press three."
Excerpt from a call with First Premier Bank
Monday, January 8, 2024 8:42 PM

They may ask you to enter information with the dial pad

"Thank you for calling Premier Bank Card.
To receive instructions in English, press one.
For information about your credit card, including how to To get started, please enter your sixteen digit"
Excerpt from a call with First Premier Bank
Wednesday, May 22, 2024 11:00 PM

What are the hours and when should I call?

First Premier Bank operates the call center for this 800-987-5521 phone number Mon-Fri 7am-9pm CT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 389 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this First Premier Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like First Premier Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call First Premier Bank is Tuesday. The most busy day to call is Wednesday, which averages 30% more phone calls by comparison. Again, this is based on a sample of 389 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Busiest
Thu
Fri

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call First Premier Bank

In summation, the best day to call First Premier Bank is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that First Premier Bank staffs the call center well on Tuesday.

Why Customers Call First Premier Bank

If you have time to do a bit of reading before you call First Premier Bank, we recommend you read over some of our problem-specific articles.

Does First Premier Bank offer online banking?

Yes, First Premier Bank offers online banking to its customers. With our secure and user-friendly online banking platform, customers can conveniently access their accounts 24/7 from anywhere, using any internet-enabled device. Our online banking services provide a wide range of features and functionalities to help customers manage their finances easily and efficiently. They can view account balances, transfer funds between accounts, make bill payments, and track their transactions in real-time. In addition, customers can set up custom notifications and alerts to stay updated about their account activity. First Premier Bank's online banking ensures a seamless and convenient banking experience for our customers, allowing them to save time and easily monitor and control their finances from the comfort of their own homes.

What is the interest rate on First Premier Bank credit cards?

The interest rates on First Premier Bank credit cards vary depending on the specific card and creditworthiness of the customer. The rates can range from relatively low to higher rates. The bank provides a range of credit card options tailored to meet the diverse needs of its customers, including secured, unsecured, and subprime credit cards. Factors such as credit history, income, and credit score influence the interest rate assigned to each card. It is advisable to review the terms and conditions associated with each credit card offer to determine the specific interest rate. Customers are encouraged to contact the bank directly or visit the First Premier Bank website for more detailed information on interest rates and to choose the card that best suits their financial situation.

What are the fees associated with First Premier Bank credit cards?

First Premier Bank credit cards have various fees associated with them. These include an annual fee, which can vary depending on the type of credit card you have. There is also a monthly servicing fee, and the amount is based on your credit limit. Additionally, there may be a program fee during the first year of card membership, and this fee is deducted from your initial credit limit. Some other fees that may apply include a late payment fee, overlimit fee, and returned payment fee. It's important to review the terms and conditions of your specific credit card to understand the fees that may apply. Overall, being aware of these fees can help you manage your credit card and make informed decisions regarding your finances.

Top First Premier Bank customer service problems

Click the link above to get answers to just about any First Premier Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to First Premier Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Making payment with debit card: "I'm calling to make a payment, let's see, I wanna make a payment of one fifty."
- From a call lasting 14m 11s , Apr 4, 2024 9:03 PM
Making credit card payment: "I'm making a payment with the same card as last time."
- From a call lasting 6m 57s , Mar 27, 2024 11:37 PM
Payment inquiry: "I wanna make a payment of fifty dollars."
- From a call lasting 4m 40s , Mar 27, 2024 11:30 PM
Payment inquiry: "How much I need to pay?"
- From a call lasting 8m 43s , Mar 14, 2024 6:19 PM
Card cancellation request: "I just wanted to cancel the time card and Cash App, I don't want it being used anymore."
- From a call lasting 6m 52s , Mar 8, 2024 5:02 PM
Making credit card payment: "I'm calling to pay my bill."
- From a call lasting 10m 10s , Feb 28, 2024 11:55 PM
Setting up PIN: "I want to set up a PIN for my card."
- From a call lasting 4m 53s , Feb 28, 2024 4:01 PM
Credit card not received: "I never got one in the mail."
- From a call lasting 5m 13s , Feb 26, 2024 3:03 PM
Assistance with credit card: "I don't know my credit card number."
- From a call lasting 3m 47s , Feb 16, 2024 6:14 PM
Lost card replacement: "I don't have my card anymore. I lost it."
- From a call lasting 4m 8s , Jan 3, 2024 2:41 PM

More First Premier Bank Customer Service Contacts

There are of course other ways to contact First Premier Bank customer service besides the phone. Below we list the best ones, by medium.

First Premier Bank Customer Help Desk / Web Support

firstpremier.com - Customer Service
Online customer service support
As a last, sometimes only, resort- First Premier Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is First Premier Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a First Premier Bank agent. This phone number is First Premier Bank's best phone number because 13,686 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-987-5521 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call First Premier Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, First Premier Bank has 2 phone numbers. It's not always clear what is the best way to talk to First Premier Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for First Premier Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like First Premier Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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