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FiberNet Customer Service

Phone Number & Contact Info

FiberNet's Best Phone Number

800-320-6144
Toll-free·Calls Customer Service·Most popular FiberNet number
Q:

How do I talk to a live human at FiberNet?

A:Calling this FiberNet number should go right to a real human being
Q:

Does FiberNet offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this FiberNet phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this FiberNet number should go right to a real human being
Below are some clips we've found from FiberNet's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Lumos. We are excited to bring you one hundred percent fiber optic Internet that's built from the ground up. We'll be right with you. This call may be recorded for training and quality purposes. If you are calling for new residential or business service, press one. For all other inquiries, press two."
Excerpt from a call with FiberNet
Thursday, May 9, 2024 10:32 PM

The first phone menu

"Welcome to Lumos. We are excited to bring you one hundred percent fiber optic Internet that's built from the ground up. We'll be right with you. This call may be recorded for training and quality purposes.
If you are calling for new residential or business service, press one.
For all other inquiries, press two."
Excerpt from a call with FiberNet
Thursday, May 9, 2024 10:32 PM
In fact, much of this information on this page is superfluous because this FiberNet phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

FiberNet operates the call center for this 800-320-6144 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 83 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FiberNet phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FiberNet staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call FiberNet is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 83 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call FiberNet

In summation, the best day to call FiberNet is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that FiberNet staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call FiberNet

If you have time to do a bit of reading before you call FiberNet, we recommend you read over some of our problem-specific articles.

What is FiberNet?

FiberNet is a high-speed fiber optic internet service provider catering to businesses and households. Leveraging advanced fiber optic technology, FiberNet offers reliable, lightning-fast internet connections with incredibly fast download and upload speeds. FiberNet's network infrastructure is designed to deliver exceptional performance, low latency, and consistent connectivity. Whether you are a small business or a large corporation, FiberNet's services can seamlessly support your growing demands for data transfer, video conferencing, cloud-based applications, and online collaboration. With enhanced network reliability and bandwidth capabilities, FiberNet ensures a stable and uninterrupted online experience for all users. By choosing FiberNet, customers gain access to cutting-edge internet technology that maximizes their productivity, efficiency, and communication needs. Experience the power of FiberNet and stay connected at the speed of light.

Where is FiberNet available?

FiberNet is available in numerous areas across the country, providing high-speed internet connectivity to homes and businesses. Our service is currently offered in urban, suburban, and select rural areas, ensuring a wide coverage reach. We strive to expand our coverage footprint continually, so even if FiberNet is not currently available in your location, we encourage you to check back regularly for updates. To determine if FiberNet is accessible at your address, please use our online availability checker or contact our customer service team. Our goal is to bring reliable and ultra-fast fiber-optic internet to as many communities as possible, empowering them with seamless connectivity for all their online needs.

What are the benefits of using FiberNet?

FiberNet offers several significant benefits for its users. Firstly, FiberNet provides unparalleled internet speed and reliability. With fiber optic technology, users can enjoy lightning-fast download and upload speeds, ensuring smooth browsing, streaming, and downloading experiences. Secondly, FiberNet offers greater security compared to traditional internet connections. The usage of dedicated fiber optic cables makes data transmission much more secure, protecting users from potential cyber threats. Additionally, FiberNet ensures a stable and consistent connection, with minimal to no interruptions, even during peak usage times. Lastly, FiberNet provides scalability, allowing users to easily upgrade their bandwidth as per their needs. Whether for home or business use, FiberNet offers a comprehensive and future-proof solution, delivering a remarkable internet experience.

Top FiberNet customer service problems

Click the link above to get answers to just about any FiberNet customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is FiberNet's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FiberNet agent. This phone number is FiberNet's best phone number because 498 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-320-6144 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call FiberNet first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, FiberNet has 1 phone number. It's not always clear what is the best way to talk to FiberNet representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for FiberNet. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FiberNet. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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