FiberNet Customer Service Issues
Archive 1
The following are issues that customers reported to GetHuman about FiberNet customer service, archive #1. It includes a selection of 1 issue(s) reported February 9, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am filing a formal complaint regarding being charged an activation fee of £98 and £39 for upfront service. The engineer simply connected a cable, a task I could have done myself. The internet has not been working since then, despite Chris's attempts to fix it. I am canceling my subscription as per the Goods and Services Act, as these goods are unfit for purpose and were unnecessarily sold to me. I am familiar with consumer law through my work at Citizens Advice, and I will pursue a full refund. If not resolved, I am prepared to take legal action. I am extremely disappointed with the lack of customer service provided by this company.
Reported by GetHuman-lilybai on domingo, 9 de febrero de 2020 15:42
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