FAFSA Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular FAFSA number
Q:How do I get a live human at FAFSA?
A:Repeat "Representative" until you are transferred.
Q:Does FAFSA offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-11pm, Sat-Sun 11am-5pm EST. The least busy day is Sunday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 16 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this FAFSA phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Repeat "Representative" until you are transferred.
Here is how our research team describes the way the FAFSA phone system greets you: Thanks for calling Federal Student. This call may be monitored or recorded for quality and training purposes. We are currently experiencing longer than average wait times to get to an agent. At any time, you can say "main menu" or press the star key to return here. In order to connect you to an agent that can help, please choose a reason for your call. You can say "existing loan," "FAFSA application," "studentaid.gov," or for information on how much aid you'll receive, say "Aid."
Below are some clips we've found from FAFSA's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"In order to connect you to an agent that can help, please choose a reason for your call."
Excerpt from a call with FAFSA
Thursday, March 21, 2024 9:35 PM
They may ask you to say or enter information
"Thanks for calling Federal Student Aid. This call may be monitored monitored or recorded for quality and training purposes.
We are currently experiencing longer than average wait times to get to an agent.
At any time, you can say main menu or press the star key to return here."
Excerpt from a call with FAFSA
Friday, April 5, 2024 3:57 PM

What are the hours and when should I call?

FAFSA operates the call center for this 800-433-3243 phone number Mon-Fri 8am-11pm, Sat-Sun 11am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 769 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FAFSA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FAFSA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call FAFSA is Sunday. The most busy day to call is Tuesday, which averages 3083% more phone calls by comparison. Again, this is based on a sample of 769 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call FAFSA is Wednesday.

Why call this FAFSA number?

Below is a sample of recent calls to FAFSA, and their purpose. Are any of these similar to the reason you are trying to call?
Trouble with FAFSA signature: "I've been having some issues trying to get a signature for my son's application for school."
- From a call lasting 14m 46s , Apr 3, 2024 9:39 PM
Account recovery assistance: "I've been trying to rediscover my account and get it recovered, but keep getting connected to the help desk after multiple calls."
- From a call lasting 104m 41s , Apr 2, 2024 5:39 PM
Unable to assist: "No."
- From a call lasting 4m 36s , Mar 26, 2024 8:22 PM
Trouble with FAFSA submission: "It won't let me sign and submit because of incorrect FAFSA ID."
- From a call lasting 13m 15s , Mar 25, 2024 7:30 PM
Trouble logging in: "I'm having trouble logging in with my ID."
- From a call lasting 20m 41s , Mar 15, 2024 12:00 PM
Finding FSA ID: "I cannot locate my FSA ID."
- From a call lasting 3m 6s , Mar 15, 2024 2:23 AM
Editing name on FAFSA: "I just need to change the initial from h Martin to j Martin."
- From a call lasting 32m 21s , Mar 13, 2024 1:32 AM
Issues creating FAFSA account: "I cannot make an account because every time I enter my Social Security number, it says that I already have an account."
- From a call lasting 28m 13s , Mar 11, 2024 11:31 PM
Email verification issue: "My email is all messed up, and I'm trying to do my FAFSA, but I can't because of the email."
- From a call lasting 14m 24s , Mar 8, 2024 10:33 PM
Assistance with FAFSA application: "I am calling about my friend who is trying to apply for financial aid but she is unable to due to her dad not having tax information for that year."
- From a call lasting 35m 1s , Mar 8, 2024 9:56 PM

More Ways to Contact FAFSA Customer Service

There are of course other ways to contact FAFSA customer service besides the phone. Below we list the best ones, by medium.
Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, FAFSA provides this option.
FAFSA's website
https://studentaid.gov/help-center/contact - Contact Us
Use this link to submit your issue to them online
As a last, sometimes only, resort- FAFSA customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is FAFSA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FAFSA agent. This phone number is FAFSA's best phone number because 24,396 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-433-3243 include Account access, Application status, Request for documents and other customer service issues. The FAFSA call center that you call into has employees from Westlake, TX / Jamaica and is open Mon-Fri 8am-11pm, Sat-Sun 11am-5pm ET according to customers. In total, FAFSA has 1 phone number. It's not always clear what is the best way to talk to FAFSA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for FAFSA. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FAFSA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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