How do I talk to a live human at EyeMed Vision Care?
A:Press 1 for english or 2 for spanish, then say "Representative" and she'll direct you to a human within a couple tries.Our free phone can also navigate phone menus to get a live human at EyeMed Vision Care for you.
Q:
Does EyeMed Vision Care offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Friday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for EyeMed Vision Care below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this EyeMed Vision Care phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for english or 2 for spanish, then say "Representative" and she'll direct you to a human within a couple tries
Below are some clips we've found from EyeMed Vision Care's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling EyeMed.
If you're trying to find a provider in your area, get benefits and eligibility, and information, or receive an ID card, it's all available online.
Simply ask our automated system for your member ID, and you will have all that you need to register and get immediate access to everything online.
Your call may be monitored or recorded for quality.
Please be aware, due to heavy call volume, you can expect long delays to speak to a live agent.
For immediate service, please use our interactive voice response system for all your vision needs."
Excerpt from a call with EyeMed Vision Care
Wednesday, January 3, 2024 5:06 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling EyeMed.
If you're trying to find a provider in your area, get benefits and eligibility in information, or receive an ID card, it's all available online.
Simply ask our automated system for your member ID, and you will have all that you need to register and get immediate access to every Your call may be monitored or recorded for quality in a few words."
Excerpt from a call with EyeMed Vision Care
Thursday, November 7, 2024 9:58 PM
They may ask you to say or enter information
"You can say things like benefits or find a provider."
Excerpt from a call with EyeMed Vision Care
Thursday, April 11, 2024 1:24 PM
What are the hours and when should I call?
EyeMed Vision Care operates the call center for this 866-723-0513 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 640 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with EyeMed Vision Care at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this EyeMed Vision Care phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like EyeMed Vision Care staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call EyeMed Vision Care is Sunday.The most busy day to call is Monday, which averages 628% more phone calls by comparison.Again, this is based on a sample of 640 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
Click the link above to get answers to just about any EyeMed Vision Care customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to EyeMed Vision Care, and their purpose. Are any of these similar to the reason you are trying to call?
Verify coverage for lenses: "I'm calling to verify my coverage for lenses."
- From a call lasting 4m 48s , Mar 24, 2025 6:05 PM
Login issues: "I was calling because I'm having issues logging in online."
- From a call lasting 29m 20s , Dec 30, 2024 11:13 PM
Out of network benefits: "I was looking at the out of network benefits, I guess, to, like, get a reimbursement for, like, frames and lenses."
- From a call lasting 8m 16s , Nov 20, 2024 9:59 PM
Request for benefits check: "I'm owed a check."
- From a call lasting 7m 16s , Jul 31, 2024 12:52 PM
Account access issues: "I'm having trouble accessing my EyeMed account because my email address was stolen."
- From a call lasting 4m 39s , Jul 29, 2024 1:17 PM
Information about why customers call EyeMed Vision Care is extracted from issues that customers have reported to GetHuman.
This is EyeMed Vision Care's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a EyeMed Vision Care agent. This phone number is EyeMed Vision Care's best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-723-0513 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call EyeMed Vision Care first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, EyeMed Vision Care has 1 phone number. It's not always clear what is the best way to talk to EyeMed Vision Care representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for EyeMed Vision Care. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like EyeMed Vision Care. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.