EyeMed Vision Care Customer Service

Phone Number & Contact Info

EyeMed Vision Care's Best Phone Number

866-723-0513
Toll-free·Calls Customer Service·Most popular EyeMed Vision Care number
Q:

How do I talk to a live human at EyeMed Vision Care?

A:Press 1 for english or 2 for spanish, then say "Representative" and she'll direct you to a human within a couple tries
Q:

Does EyeMed Vision Care offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this EyeMed Vision Care phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for english or 2 for spanish, then say "Representative" and she'll direct you to a human within a couple tries
Below are some clips we've found from EyeMed Vision Care's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling EyeMed. If you're trying to find a provider in your area, get benefits and eligibility, and information, or receive an ID card, it's all available online. Simply ask our automated system for your member ID, and you will have all that you need to register and get immediate access to everything online. Your call may be monitored or recorded for quality. Please be aware, due to heavy call volume, you can expect long delays to speak to a live agent. For immediate service, please use our interactive voice response system for all your vision needs."
Excerpt from a call with EyeMed Vision Care
Wednesday, January 3, 2024 5:06 PM

They may ask your reason for calling (instead of a menu)

"If you're trying to find a provider in your area, get benefits and eligibility information, receive an ID card, it's all available online.
Simply ask our automated system for your member ID, and you will have all that you need to register and get immediate access to everything online.
Your call may be monitored or recorded for quality. In a few words, how can I help you?"
Excerpt from a call with EyeMed Vision Care
Thursday, May 16, 2024 4:20 PM

They may ask you to say or enter information

"You can say things like benefits or find a provider."
Excerpt from a call with EyeMed Vision Care
Thursday, April 11, 2024 1:24 PM

What are the hours and when should I call?

EyeMed Vision Care operates the call center for this 866-723-0513 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 571 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this EyeMed Vision Care phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like EyeMed Vision Care staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call EyeMed Vision Care is Sunday. The most busy day to call is Thursday, which averages 1009% more phone calls by comparison. Again, this is based on a sample of 571 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call EyeMed Vision Care

In summation, the best day to call EyeMed Vision Care is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that EyeMed Vision Care staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call EyeMed Vision Care

If you have time to do a bit of reading before you call EyeMed Vision Care, we recommend you read over some of our problem-specific articles.

What is EyeMed Vision Care?

EyeMed Vision Care is a leading vision benefits company that provides comprehensive eye care services and access to a nationwide network of eye care providers. We offer vision insurance plans for individuals, families, and employers, helping individuals and their families ensure optimal eye health and vision correction. Our network comprises thousands of optometrists, ophthalmologists, and retail optical locations, making it convenient for members to receive quality eye care. EyeMed Vision Care plans typically cover various eye care services, including annual eye exams, prescription glasses, contact lenses, and discounts on additional vision care products. We strive to deliver affordable and accessible vision care solutions while maintaining a high level of customer service and member satisfaction.

What is the cost of EyeMed Vision Care?

The cost of EyeMed Vision Care varies depending on the plan and coverage options chosen. EyeMed offers a range of flexible and affordable vision care plans to meet diverse needs. For individuals or families seeking basic vision care, there are cost-effective plans available with comprehensive eye exams and discounted benefits for eyeglasses and contact lenses. Those looking for more extensive coverage can opt for plans that include additional benefits like vision correction procedures or designer eyewear. EyeMed Vision Care strives to provide affordable options and encourages individuals to check with their employers or insurance providers to understand the specific costs associated with their chosen plan. For accurate pricing details, it is recommended to reach out directly to EyeMed or consult the available price charts on their website.

What benefits does EyeMed Vision Care provide?

EyeMed Vision Care provides a range of benefits to ensure optimal eye care and vision health. Our comprehensive coverage includes access to an extensive network of skilled eye doctors and specialists, offering high-quality eye exams, exams for contact lenses, and frames and lenses at affordable prices. With various plan options, members can receive significant savings on eyewear and other vision-related products, such as prescription glasses, sunglasses, and contact lenses. EyeMed also offers additional benefits like discounts on LASIK and PRK vision correction surgeries, ensuring members have options for achieving excellent vision. With our easy-to-use online portal, finding providers and managing benefits is convenient and hassle-free. EyeMed Vision Care strives to provide affordable, accessible, and dependable vision care services to our valued members.

Top EyeMed Vision Care customer service problems

Click the link above to get answers to just about any EyeMed Vision Care customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to EyeMed Vision Care, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting ID card: "Can I get an ID card for EyeMed?"
- From a call lasting 16m 21s , Jun 5, 2024 6:23 PM
Request to speak to agent: "Wanna speak to a goddamn agent."
- From a call lasting 2m , May 16, 2024 4:20 PM
Network inquiry: "I was just wondering if Costco is in my in network under my."
- From a call lasting 7m 13s , May 2, 2024 3:44 PM
Looking for vision provider: "I need help finding a vision care provider."
- From a call lasting 2m 51s , Apr 11, 2024 1:24 PM
Benefits inquiry: "I'm calling about my benefits, I can't access them."
- From a call lasting 1m 51s , Mar 22, 2024 8:02 PM
Possible fraud on account: "I got an explanation of benefits for a date I didn't visit the eye doctor, likely fraud."
- From a call lasting 7m 43s , Mar 16, 2024 9:04 PM
Request to speak to agent: "Agent, please. Speak to your agent."
- From a call lasting 3m 52s , Mar 15, 2024 1:09 PM
Policy inquiry: "I need to discuss my policy with a representative."
- From a call lasting 2m 38s , Mar 14, 2024 3:57 PM
Requesting ID card: "I need a new ID card."
- From a call lasting 1m 7s , Mar 7, 2024 2:50 PM
Benefits inquiry: "I'm calling to inquire about my benefits."
- From a call lasting 3m 8s , Mar 4, 2024 11:11 PM

Conclusion and closing notes

This is EyeMed Vision Care's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a EyeMed Vision Care agent. This phone number is EyeMed Vision Care's best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-723-0513 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call EyeMed Vision Care first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, EyeMed Vision Care has 1 phone number. It's not always clear what is the best way to talk to EyeMed Vision Care representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for EyeMed Vision Care. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like EyeMed Vision Care. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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