EyeMed Vision Care Customer Service Issues

I attempted to receive assistance from EyeMed when I visited LC in Athens, GA for my annual eye exam and was informed I wasn't due for an exam until [redacted] even though my last one was in Oct [redacted]. They suggested I contact EyeMed. Unfortunately, I could only access the Chat function as I was using a mobile device. Despite slow responses and repetitive questions, after 35 minutes, I realized the issue. My wife had visited the same LC a week before me, and the reimbursement was submitted under my name, not hers. The chat disconnected twice, and I did not receive any assistance from EyeMed.

Hello, I recently bought eyeglasses at Sears. However, upon pickup, I received the wrong product and had to cancel my order for a refund. When attempting to purchase new glasses at Target, they informed me that my insurance indicates I am not eligible this year, despite purchasing glasses. Please verify my prior order and adjust my insurance so I can obtain eyeglasses this year. Your assistance is appreciated.

I have a quick question regarding out-of-network reimbursement. I recently ordered prescription glasses from Warby Parker. After chatting with a representative online, they provided me with out-of-network paperwork to complete. I filled out the online documentation to be eligible for reimbursement. My question is, should I select one of the options stating "I was unable to schedule a visit within two weeks..." or "I was unable to locate a participating provider within a 10-mile radius"?

I purchased sunglasses from Dr. ULC and have EyeMed Bold insurance. The sunglasses weren't listed on my EyeMed Explanation of Benefits (EOB), and I didn't receive a statement from the eye doctor. The initial cost noted in the doctor's records was $[redacted]. After applying the required percentage, the final cost was $[redacted]. However, when comparing prices at other eyewear stores, I found the frames to be cheaper, ranging from $[redacted] to $[redacted]. I also discovered that similar frames were priced more reasonably at my regular eye doctor's office and online. I ended up paying over $[redacted] for the sunglasses, which included the cost of the prescription. I am confused about why the price of the sunglasses wasn't adjusted to a rate that EyeMed would cover before my discounts were applied.

I contacted customer service to obtain my vision coverage documentation. Unfortunately, I received an encrypted file in "rpmsg" format, which my Mac computer cannot open. When I called for assistance, I ended up in a VoIP system with limited options and an automated menu that did not address my issue. Despite my requests to speak with a representative, I was directed to a chat session as the only available option. Due to my arthritis, my slow responses caused the chat to disconnect repeatedly, leaving me frustrated at the lack of human support. It is disheartening that such a simple request for coverage clarification has turned into a challenging ordeal with unhelpful automated systems.

We are currently limited in our choices for in-network vision providers. The reviews for the in-network options haven't been favorable, so we decided to visit Sanford Family Eye Care, as it is more convenient for us. Unfortunately, during my appointment, I was surprised to find out that my prescription would cost over $[redacted] without any clear breakdown. Even the $[redacted] option provided with insurance had no detailed breakdown, which is frustrating. Moreover, my daughter's appointment was canceled last minute via text, citing the doctor's illness, just 15 minutes before the scheduled time. When she tried to reschedule, she was informed of availability only in May. This situation is concerning, especially since she urgently needs new glasses for driving and school. Despite numerous unanswered voicemails, we were not able to secure an appointment earlier. The lack of communication and professionalism during my husband's upcoming appointment adds to the disappointment. We expect better service considering we pay for insurance to access these benefits. This experience has been incredibly frustrating and needs to be addressed promptly.

I have requested an Explanation of Benefits (EOB) on behalf of Mr. C.L. The ticket number for the request is [redacted]49. Mr. C.L. has authorized me to handle this matter permanently. Despite this, I am still being asked to have him call in. I am assisting him as he is very busy, hence my involvement. We have been awaiting this for a week now, and after multiple attempts to reach him, he has expressed frustration. I am not seeking the EOB to be sent to my email, but to his. It is imperative that he receives it today, as per the commitment made until today.

I had a policy with Eye Me that cost $17.50 per month. The policy entitled me to a discounted pair of glasses and 20% off the second pair. However, when I only got two pairs of lenses without frames, my billing was mixed up. A representative instructed me to file an out-of-network claim, promising to change it to in-network for reimbursement. Unfortunately, the second pair was never switched to in-network, and I received no benefits, which also voided my annual entitlements. This made me cancel the policy because I wasn't receiving the expected benefits for the premium paid. Despite Medicare covering one pair of lenses, I should still have received the discounts promised by the paid policy. It was frustrating to encounter different explanations from each person I spoke with, especially considering I had followed incorrect advice to file out-of-network. It is unfair to charge for a policy and not fulfill the benefits outlined.

I encounter issues every time I attempt to log into my account. Whether it's a password problem or the system failing to recognize my computer, there always seems to be a glitch. I've tried to reset my password, but no email with instructions comes through. When I tried to contact support via email, the form required a file upload to send, which is incredibly inconvenient. While the customer service representative was polite, they couldn't provide any useful suggestions. Despite offering to send my claim via email, I was informed it would take 2 business days to receive it. This seems excessively long for a simple task that should be achievable with just a click. It's frustrating to deal with these outdated systems that never seem to function properly.

I am currently on the website, attempting to register our EyeMed account linked to my husband's employer. Every time I try to register, the website blocks my attempt, and this has happened multiple times. The error message displayed is: "Oops something went wrong. Sorry for the inconvenience. Please check back later." I have attempted to reach out to your company for assistance, but I keep getting directed to a recording without the option to speak to a real person. I urgently need help in resolving why I am encountering difficulties registering or for you to complete the registration on our behalf. Kindly assist me in successfully registering our account.

I tried contacting them using the phone number provided, but unfortunately, it seems to be out of service. When attempting to use their chat feature, all I received was a prompt to visit their website. I believe this company's methods are ineffective and unprofessional. I plan to share my experience with my employer, American Airlines, in hopes that they will reconsider doing business with such a company.