Estee Lauder Customer Service

Phone Number & Contact Info

Estee Lauder's Best Phone Number

877-311-3883
Toll-free·Calls Customer Service·Most popular Estee Lauder number
Q:

How do I talk to a live human at Estee Lauder?

A:Press 1, then 4
Q:

Does Estee Lauder offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Estee Lauder phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 4

What are the hours and when should I call?

Estee Lauder operates the call center for this 877-311-3883 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 74 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Estee Lauder phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Estee Lauder staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Estee Lauder is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 74 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Estee Lauder

In summation, the best day to call Estee Lauder is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Estee Lauder staffs the call center well on Friday.

Why Customers Call Estee Lauder

If you have time to do a bit of reading before you call Estee Lauder, we recommend you read over some of our problem-specific articles.

What is the Estee Lauder return policy?

Our return policy at Estee Lauder aims to ensure customer satisfaction. If you are not completely happy with your purchase, you can return it within 30 days of the original purchase date. Simply bring the unused or gently used products, along with the original receipt, to any Estee Lauder counter or send them back via mail. Please note that returns made without a receipt may be subject to a merchandise credit. If you received a gift with your purchase, the gift should be returned as well. Refunds will be issued in the original form of payment. For more details and assistance, feel free to contact our customer service team or refer to our website.

Are Estee Lauder products tested on animals?

No, Estee Lauder does not test its products on animals. They are committed to the ethical treatment of animals and have a long-standing policy against animal testing. Estee Lauder believes in utilizing alternative methods to ensure the safety and efficacy of their products. They have been at the forefront of implementing and championing cruelty-free testing methods for over three decades. Estee Lauder supports and advocates for the development and acceptance of non-animal testing techniques worldwide. They are proud to be Leaping Bunny-certified, which verifies that no animal testing is conducted on their products at any stage of production. Empathy and respect for all living creatures are ingrained in Estee Lauder's values, guaranteeing consumers can enjoy their high-quality beauty products cruelty-free.

What is the Estee Lauder loyalty program?

The Estee Lauder loyalty program is called "Estee E-List," designed to reward customers for their continued support and purchases. Customers who join the program can earn points for every dollar spent on Estee Lauder products, both online and in-store. These points can later be redeemed for a range of exclusive rewards, including product samples, deluxe travel sizes, and even full-sized products. The loyalty program also offers members early access to product launches, personalized offers, and birthday gifts. To become part of the Estee E-List, customers can sign up on the Estee Lauder website or at any Estee Lauder store. It's a fantastic way for loyal customers to enjoy extra perks and benefits while indulging in their favorite beauty products from Estee Lauder.

Top Estee Lauder customer service problems

Click the link above to get answers to just about any Estee Lauder customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Estee Lauder Customer Service Contacts

There are of course other ways to contact Estee Lauder customer service besides the phone. Below we list the best ones, by medium.

Estee Lauder Customer Service Live Chat

esteelauder.com - Customer Service
Use this link to launch chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Estee Lauder provides this option.

Conclusion and closing notes

This is Estee Lauder's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Estee Lauder agent. This phone number is Estee Lauder's best phone number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-311-3883 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Estee Lauder first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Estee Lauder has 1 phone number. It's not always clear what is the best way to talk to Estee Lauder representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Estee Lauder. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Estee Lauder. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Estee Lauder Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!