Equity Residential Customer Service

Phone Number & Contact Info

Equity Residential's Best Phone Number

Calls Customer Service·Most popular Equity Residential number

How do I talk to a live human at Equity Residential?

A:Calling this Equity Residential number should go right to a real human being

Does Equity Residential offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Wednesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Equity Residential phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Equity Residential number should go right to a real human being
In fact, much of this information on this page is superfluous because this Equity Residential phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Equity Residential operates the call center for this 312-474-1300 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Equity Residential phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Equity Residential staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Equity Residential is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Equity Residential

In summation, the best day to call Equity Residential is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Equity Residential staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Equity Residential

If you have time to do a bit of reading before you call Equity Residential, we recommend you read over some of our problem-specific articles.

Are pets allowed in Equity Residential properties?

Yes, pets are allowed in Equity Residential properties. We understand that pets are important members of your family, which is why we welcome them in our communities. However, certain restrictions and guidelines may apply to ensure the comfort and safety of all residents. Pet policies may vary across different properties, but in general, we allow cats and dogs with a maximum of two pets per apartment. We also have weight and breed restrictions to maintain the peaceful coexistence of all residents. Additionally, pet owners are required to pay a pet fee and pet rent. For detailed information regarding our pet policy at a specific property, please refer to the property's website or reach out to our leasing team for further clarification.

What properties does Equity Residential own?

Equity Residential owns a diverse portfolio of properties throughout various regions in the United States. They focus mainly on high-growth urban and suburban areas, offering a wide range of housing options. Their properties include luxury apartments, mid-rise and high-rise buildings, as well as garden-style communities. Equity Residential's portfolio showcases both contemporary and historic buildings, reflecting their commitment to architectural diversity and community integration. These properties boast amenities such as fitness centers, pools, common areas, and green spaces. With their extensive presence, Equity Residential provides attractive living options for individuals and families in dynamic neighborhoods across the country, ensuring excellence in comfort and quality for all residents.

What amenities are included in Equity Residential properties?

Equity Residential properties offer a wide range of exceptional amenities to enhance residents' living experience. Our communities are designed to provide the utmost convenience and luxury. Depending on the specific property, amenities may include state-of-the-art fitness centers with the latest equipment, swimming pools, hot tubs, sundecks, and outdoor recreation areas. Residents can enjoy beautifully landscaped courtyards and gardens, perfect for relaxation and socializing. Additionally, many properties feature business centers, conference rooms, and coworking spaces for professionals working remotely. For those seeking entertainment, we provide comfortable clubhouses, media rooms, and game lounges. Residents can also take advantage of our dog-friendly policies, with pet-specific amenities like dog parks and grooming stations. Outstanding customer service and maintenance support further enhance the overall experience. With Equity Residential, residents can expect top-notch amenities that fit their lifestyle and build a sense of community.

Top Equity Residential customer service problems

Click the link above to get answers to just about any Equity Residential customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Equity Residential's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Equity Residential agent. This phone number is Equity Residential's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 312-474-1300 include and other customer service issues. Rather than trying to call Equity Residential first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Equity Residential has 1 phone number. It's not always clear what is the best way to talk to Equity Residential representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Equity Residential. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Equity Residential. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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