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Equity Residential Customer FAQ

Top Answers & How-to Guides

What is Equity Residential's Phone Number?

The question we are asked most often is about how to talk to Equity Residential customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Equity Residential Customer Questions

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Property Ownership

What properties does Equity Residential own?

Equity Residential owns and manages a diverse array of rental apartment properties, ranging from luxury to affordable housing...
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What amenities are included in Equity Residential properties?

Equity Residential properties generally feature a variety of amenities designed to enhance resident living. These may include...
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Pets and Furnishings

Are pets allowed in Equity Residential properties?

Equity Residential's pet policy varies by property, generally allowing pets with possible restrictions on type, breed, and...
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Does Equity Residential offer furnished rentals?

Equity Residential offers various rental choices, including some furnished apartments, though availability may differ by...
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Leasing Policies

What is the minimum lease term for Equity Residential properties?

Equity Residential properties usually have a minimum lease term of twelve months, although some locations may offer shorter...
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Can I transfer my lease to another Equity Residential property?

Transferring a lease between Equity Residential properties is generally not allowed. Instead, residents can terminate their...
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What is the policy for renewing a lease with Equity Residential?

Equity Residential's lease renewal policy involves factors like current lease terms and market conditions. Tenants usually get...
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What is Equity Residential's policy on early lease termination?

Equity Residential's early lease termination policy can depend on individual leases, usually requiring written notice and...
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What happens if I need to break my lease?

Breaking a lease involves reviewing the lease agreement for early termination clauses and potential penalties, which may...
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Application and Requirements

Are there any income requirements for renting with Equity Residential?

Equity Residential generally assesses renters based on income, usually recommending that gross income be two to three times the...
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What is the application process for renting with Equity Residential?

The process to rent an apartment with Equity Residential involves visiting their website, selecting a property, filling out an...
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Can I visit a property before applying?

Yes, prospective residents are usually allowed to tour Equity Residential properties before applying. This helps them discover...
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Payment and Utilities

Are utilities included in the rent?

At Equity Residential properties, whether utilities are part of the rent varies by community and apartment. Some may include...
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What payment methods are accepted for rent?

Equity Residential generally accepts a range of rent payment methods, including online payments via bank transfers and cards,...
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We look to the Equity Residential issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Equity Residential issues reported to GetHuman

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