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Bethesda Customer FAQ

Top Answers & How-to Guides

How do I Contact Bethesda Customer Service?

The question we are asked most often is about how to talk to Bethesda customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Bethesda Password?

This guide outlines how Bethesda customers can recover their online account passwords and regain access to their accounts. If...

Can I transfer my game progress to a new device?

Transferring game progress to a new device relies on the specific game and platform used. Some Bethesda titles support cloud...
Ask any question you have about Bethesda customer service, get an answer now.

Recent Bethesda Customer Questions

Account name doesn't match in-game name

In many Bethesda games, your in-game character name is separate from your Bethesda account name. Your account name is what you use to log into Bethesda's platform and it's consistent across all of their games and platforms. Your in-game character's name, however, is specific to each game and can be different in each one. It is also not visible to other players in multiplayer settings, as all other players will see your account name. So, it is completely normal if these two names do not match.
Asked Apr 18, 2024 11:00 PM

Help me with my Bethesda customer service issue

Account Management

How Do I Recover My Bethesda Password?

This guide outlines how Bethesda customers can recover their online account passwords and regain access to their accounts. If...

Can I transfer my game progress to a new device?

Transferring game progress to a new device relies on the specific game and platform used. Some Bethesda titles support cloud...

What support options are available for Bethesda games?

Bethesda provides multiple support options for players, including a detailed knowledge base on their official website for...

Game Availability

Can I play Bethesda games on consoles?

Bethesda provides a range of games for consoles, including popular titles from the Elder Scrolls and Fallout series. Many...

Are Bethesda games available for Mac?

Bethesda games mainly target PC, PlayStation, and Xbox, with limited Mac support. While some titles might be playable on Mac...

Can I play Bethesda games offline?

Many Bethesda games can be played offline, especially single-player titles like those in the Elder Scrolls and Fallout series....

Can I buy Bethesda games digitally?

Bethesda provides digital versions of its games through various platforms like Steam, PlayStation Store, and Microsoft Store,...

Game Requirements

What are the system requirements for Bethesda games?

Bethesda games have varied system requirements based on the title. Each game, from RPGs to multiplayer options, provides...

Are Bethesda games available in multiple languages?

Bethesda typically provides multiple language options for their games, including popular titles like The Elder Scrolls and...

What are the payment methods accepted by Bethesda?

Bethesda accepts various payment methods for purchases on Bethesda.net, including major credit and debit cards like Visa and...

Game Issues and Testing

How can I participate in beta testing for new games?

To join beta testing for Bethesda's new games, individuals should frequently check the official website and social media for...

Are there any known bugs in current Bethesda titles?

Bethesda games may have bugs and technical issues, which vary by game and platform. They frequently release patches to fix...
We look to the Bethesda issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Bethesda issues reported to GetHuman

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