Elephant Insurance Customer Service

Phone Number & Contact Info

Elephant Insurance's Best Phone Number

866-423-8920
Toll-free·Calls Customer Service·Most popular Elephant Insurance number
Q:

How do I talk to a live human at Elephant Insurance?

A:Calling this Elephant Insurance number should go right to a real human being
Q:

Does Elephant Insurance offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-10pm, Sat 9am-5:30pm, Sun 10am-6:30pm EST. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Elephant Insurance Customer Phone Numbers

Claims Department

877-321-2094
Toll-free · Mon-Fri 8am-10pm, Sat 9am-5:30pm, Sun 10am-6:30pm EST · Calling this Elephant Insurance number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Elephant Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Elephant Insurance number should go right to a real human being
Below are some clips we've found from Elephant Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Honesite Insurance. Partnered with Elephant Insurance. Please listen carefully so we can route your call as quickly as possible. To get a quote for a new policy, please press one. If you are moving and have an existing policy with us, please press two."
Excerpt from a call with Elephant Insurance
Wednesday, January 3, 2024 8:11 PM

They may ask you to enter information with the dial pad

"Welcome to Honesite Insurance. Partnered with Elephant Insurance. Please listen carefully. So we can route your call as quickly as possible. To get a quote for a new policy, please press one.
If you are moving and have an existing policy with us, please press two.
If you need to re please enter your property ZIP code followed by the pound sign."
Excerpt from a call with Elephant Insurance
Wednesday, April 3, 2024 4:50 PM

The first phone menu

"Welcome to Honesite Insurance, partnered with Elephant Insurance. Please listen carefully so we can route your call as quickly as possible.
To get a quote for a new policy, please press one.
If you are moving, and have an existing policy with us, please press two.
If you need to report a claim or check the status of an existing claim, please press three.
If you are calling about an existing policy, please press four."
Excerpt from a call with Elephant Insurance
Saturday, June 1, 2024 10:59 AM

After you press 3

"If you are a mortgage company and you are please hold while your call is being transferred. Thanks for calling claims. We might listen to or record this call to make sure we are giving you great service. Please listen carefully as our menu options have changed.
If you know your party's extension number, please press one.
To file a claim, press press two.
For existing claims, press three."
Excerpt from a call with Elephant Insurance
Wednesday, April 3, 2024 6:04 PM

After you press 4

"If you're calling from a mortgage company, please press one.
To utilize our self help service for billing questions, payments, or proof of insurance, please press two."
Excerpt from a call with Elephant Insurance
Thursday, May 9, 2024 9:00 PM
In fact, much of this information on this page is superfluous because this Elephant Insurance phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Elephant Insurance operates the call center for this 866-423-8920 phone number Mon-Fri 8am-10pm, Sat 9am-5:30pm, Sun 10am-6:30pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 519 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Elephant Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Elephant Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Elephant Insurance is Sunday. The most busy day to call is Friday, which averages 550% more phone calls by comparison. Again, this is based on a sample of 519 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Elephant Insurance

In summation, the best day to call Elephant Insurance is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Elephant Insurance

If you have time to do a bit of reading before you call Elephant Insurance, we recommend you read over some of our problem-specific articles.

What discounts are available for Elephant Insurance policyholders?

Elephant Insurance policyholders can take advantage of a range of discounts to help save money on their premiums. Some of the discounts offered by Elephant Insurance include the multi-car discount, which gives policyholders a discount when insuring more than one vehicle on the same policy. Another discount is the safe driver discount, which rewards policyholders with a good driving record and no at-fault accidents or moving violations. Additionally, Elephant Insurance offers a discount for policyholders who have completed an approved defensive driving course. Other discounts available include the homeowner discount, which provides savings for policyholders who own their own home, and the paperless discount, which rewards policyholders who opt for online policy management and communication. Overall, Elephant Insurance offers a variety of discounts to help policyholders save on their insurance premiums.

What is the coverage area for Elephant Insurance policies?

Elephant Insurance policies provide coverage in various states across the United States. Currently, Elephant Insurance operates in six states which include Illinois, Maryland, Texas, Tennessee, Virginia, and Indiana. We are continually expanding our coverage area to provide insurance options to more customers, so it is always worth checking back for updates on new states added to our coverage. Our aim is to ensure that our policyholders have access to reliable and comprehensive coverage wherever they reside. To find out if Elephant Insurance policies are available in your area, please visit our website and enter your zip code to receive information about our coverage options specific to your location.

What payment options are available for Elephant Insurance policies?

Elephant Insurance offers multiple convenient payment options for policyholders. Customers can choose to pay their premiums in full for the entire policy term or opt for monthly installments. If paying in full, policyholders can conveniently submit the payment online or over the phone. For those who prefer to spread out the cost, there is an option to pay in monthly installments, which can be automatically deducted from a checking account or credit card. Customers have the flexibility to select the best payment method and schedule that suits their financial needs. Elephant Insurance aims to provide a hassle-free and customizable payment experience to ensure policyholders can manage their insurance payments effortlessly.

Top Elephant Insurance customer service problems

Click the link above to get answers to just about any Elephant Insurance customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Elephant Insurance, and their purpose. Are any of these similar to the reason you are trying to call?
Adding coverage: "Can I add collision or full coverage onto my auto insurance?"
- From a call lasting 3m 56s , Apr 6, 2024 6:52 PM
Requesting help with insurance payment: "I'm trying to pay my auto insurance."
- From a call lasting 47m 14s , Apr 3, 2024 4:50 PM
Update payment method: "I have a car insurance policy with you and need to update my payment method."
- From a call lasting 26m 9s , Apr 1, 2024 6:27 PM
Inquiring about car insurance: "Trying to get coverage on insurance."
- From a call lasting 1m 26s , Mar 15, 2024 8:20 PM
Requesting vehicle insurance quote: "We're trying to find an insurance for a vehicle for Christmas twenty twenty four."
- From a call lasting 1m 51s , Mar 12, 2024 11:50 PM
Policy information update: "I need to update my policy information."
- From a call lasting 2m 20s , Mar 12, 2024 6:35 PM
Adding renters insurance: "Trying to find out how do I add renters insurance and how much is that gonna cost me?"
- From a call lasting 13m 52s , Feb 26, 2024 8:08 PM
Making insurance payment: "I was gonna make a payment on my policy today for my insurance."
- From a call lasting 9m 49s , Feb 16, 2024 1:35 PM
Reporting a claim: "I'm calling about a claim that was submitted yesterday."
- From a call lasting 5m 39s , Jan 16, 2024 5:15 PM
Checking insurance status: "I wanna check on my status of my insurance for my two thousand eleven Toyota Sienna."
- From a call lasting 19m 3s , Jan 8, 2024 3:22 PM

More Elephant Insurance Customer Service Contacts

There are of course other ways to contact Elephant Insurance customer service besides the phone. Below we list the best ones, by medium.

Elephant Insurance Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Elephant Insurance will reply our your email.

Conclusion and closing notes

This is Elephant Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Elephant Insurance agent. This phone number is Elephant Insurance's best phone number because 4,356 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-423-8920 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Elephant Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Elephant Insurance has 2 phone numbers. It's not always clear what is the best way to talk to Elephant Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Elephant Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Elephant Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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