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Eddie Bauer Customer Service

Phone Number & Contact Info

Eddie Bauer's Best Phone Number

800-426-8020
Toll-free·Calls Customer Service·Most popular Eddie Bauer number
Q:

How do I talk to a live human at Eddie Bauer?

A:Press 0.
Q:

Does Eddie Bauer offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Friday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Eddie Bauer phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0.
Here is how our research team describes the way the Eddie Bauer phone system greets you: Place an order, inquire about a current promotion or item info, press 1. Cancel or modify an order, press 2. Status or track an order, press 3. Return or refunds, press 4. Adventure rewards program, gift cards, recent store experience, press 5. Instructional video on how to start a return, press 6. For all other inquiries, press 0.
Below are some clips we've found from Eddie Bauer's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Eddie Bauer. This call may be monitored and recorded for training and quality assurance purposes. Thank you for calling Eddie Bauer. Please listen closely as our options have changed. Changed. To place an order, inquire about our current promotion, or for item information, press one. For cancellation or modification to an existing order, press two."
Excerpt from a call with Eddie Bauer
Tuesday, January 2, 2024 8:21 PM

The first phone menu

"Welcome to Eddie Bauer. This call may be monitored and recorded for training and quality assurance purposes. Thank you for calling Eddie Bauer. Please listen closely as our options have changed. For questions about our adventure rewards program, gift card, cards, or a recent store experience, press five. For an instruction video on how to start a return, press six. For all other concerns, please press zero.
To place an order, inquire about our current promotion, or for item information, press one.
For cancellation or modification to an existing order, press two."
Excerpt from a call with Eddie Bauer
Monday, June 10, 2024 7:18 PM

What are the hours and when should I call?

Eddie Bauer operates the call center for this 800-426-8020 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 73 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Eddie Bauer phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Eddie Bauer staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Eddie Bauer is Friday. The most busy day to call is Thursday, which averages 80% more phone calls by comparison. Again, this is based on a sample of 73 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Eddie Bauer

In summation, the best day to call Eddie Bauer is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Eddie Bauer staffs the call center well on Friday.

Why Customers Call Eddie Bauer

If you have time to do a bit of reading before you call Eddie Bauer, we recommend you read over some of our problem-specific articles.

What is Eddie Bauer's return policy?

Eddie Bauer has a hassle-free return policy to ensure complete customer satisfaction. If for any reason you are not fully content with your purchase, simply return it within 60 days of the purchase date. Returns can be made in-store or through the mail. For in-store returns, please provide the original receipt, and items must be in new condition with all tags attached. If you are returning by mail, complete the return form included with your order and use the prepaid return label provided. Once the returned items are received and inspected, the refund will be processed to the original form of payment. Please note that shipping and handling charges are non-refundable, and returns without a receipt may be issued store credit at the current selling price. Eddie Bauer strives to make your shopping experience worry-free and is committed to resolving any issues promptly.

What is the Eddie Bauer rewards program?

The Eddie Bauer rewards program is a loyalty program designed for our valued customers. By joining the program, members have the opportunity to earn points on every purchase made at Eddie Bauer stores or on our website. These points can be accumulated and redeemed for exclusive rewards, such as discounts, free merchandise, or special promotions. As members progress through different tiers of the program, they unlock additional benefits and perks, such as early access to sales and events, free shipping offers, and personalized shopping experiences. Additionally, members receive special offers and updates via email, allowing them to stay informed about new arrivals, seasonal sales, and other exciting opportunities. Joining the Eddie Bauer rewards program is completely free and the perfect way to enhance your shopping experience while enjoying exclusive benefits.

What payment methods does Eddie Bauer accept?

Eddie Bauer accepts several payment methods for convenient shopping experience. You can make your purchases using major credit cards such as Visa, Mastercard, Discover, and American Express. Additionally, Eddie Bauer accepts payments through PayPal, a secure and widely used online payment platform. If you prefer to pay over time, Eddie Bauer offers their own Eddie Bauer Credit Card, allowing you to earn rewards and enjoy special financing options. To accommodate all customers, Eddie Bauer also accepts payment in the form of gift cards, which can be purchased online or in-store. With these diverse payment options, Eddie Bauer strives to ensure a seamless and flexible checkout process for all shoppers.

Top Eddie Bauer customer service problems

Click the link above to get answers to just about any Eddie Bauer customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Eddie Bauer, and their purpose. Are any of these similar to the reason you are trying to call?
Reward account discrepancies: "I had a reward, but it disappeared from my account."
- From a call lasting 1m 56s , Jun 12, 2024 4:34 PM
Order assistance: "I've been trying to place this order all day, but can't access my account or use my $10 bonus reward."
- From a call lasting 13m 55s , May 19, 2024 10:08 PM
Payment issues with online order: "I've been trying to order two pairs of shorts online, and it won't every time I go to finish the order after I put my credit card in, it won't take it."
- From a call lasting 1m 29s , May 10, 2024 4:59 PM
Return policy inquiry: "How far back can you go with the pair of pants? I forgot to return them."
- From a call lasting 35m 2s , Jan 2, 2024 8:21 PM

More Eddie Bauer Customer Service Contacts

There are of course other ways to contact Eddie Bauer customer service besides the phone. Below we list the best ones, by medium.

Eddie Bauer Customer Service on X (formerly Twitter)

@eddiebauer - Customer Service
Company dedicated customer service Twitter handle
Eddie Bauer, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Eddie Bauer Customer Help Desk / Web Support

eddiebauer.ca - Customer Service
Online customer service email support
eddiebauer.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Eddie Bauer customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Eddie Bauer's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Eddie Bauer agent. This phone number is Eddie Bauer's best phone number because 1,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-426-8020 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Eddie Bauer first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Eddie Bauer has 1 phone number. It's not always clear what is the best way to talk to Eddie Bauer representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Eddie Bauer. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Eddie Bauer. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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