Ecolab Inc. Customer Service

Phone Number & Contact Info

Ecolab Inc.'s Best Phone Number

800-759-2837
Toll-free·Calls Customer Service·Most popular Ecolab Inc. number
Q:

How do I talk to a live human at Ecolab Inc.?

A:Calling this Ecolab Inc. number should go right to a real human being
Q:

Does Ecolab Inc. offer 24 hour customer service?

A:Not at this number; hours here are 7am-6pm CST. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Ecolab Inc. Customer Phone Numbers

Corporate Offices

651-293-1963
24 hours, 7 days · Calling this Ecolab Inc. number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ecolab Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Ecolab Inc. number should go right to a real human being
Below are some clips we've found from Ecolab Inc.'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Ecolab. Your call will be monitored or recorded for quality and training purposes. We are currently experiencing high call volumes. Therefore, you may experience longer hold times. If you would like the system to save your place in line and call you back when an agent is available, press one. Otherwise, please remain on the line for the next available agent. All of our representatives are currently assisting other callers. Please hold, and your call will be answered in the order it was received."
Excerpt from a call with Ecolab Inc.
Thursday, February 29, 2024 5:54 PM
In fact, much of this information on this page is superfluous because this Ecolab Inc. phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Ecolab Inc. operates the call center for this 800-759-2837 phone number 7am-6pm CT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 81 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ecolab Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ecolab Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ecolab Inc. is Sunday. The most busy day to call is Tuesday, which averages 600% more phone calls by comparison. Again, this is based on a sample of 81 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Ecolab Inc.

In summation, the best day to call Ecolab Inc. is Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Ecolab Inc.

If you have time to do a bit of reading before you call Ecolab Inc., we recommend you read over some of our problem-specific articles.

What products does Ecolab Inc. offer?

Ecolab Inc. is a global leader in water, hygiene, and energy technologies and services. The company offers a wide range of products to tackle various industries' challenges related to cleanliness, sanitation, and energy efficiency. Their product portfolio includes cleaning and sanitizing solutions for foodservice, hospitality, healthcare, and industrial sectors. Ecolab's cleaning products ensure a high level of hygiene while maintaining environmental sustainability. They also provide water treatment solutions for maximizing water quality, reducing waste, and conserving resources. Energy management products offered by Ecolab help organizations optimize energy usage, minimize emissions, and enhance operational efficiency. With their comprehensive product line, Ecolab Inc. aims to enable businesses worldwide to operate more sustainably and create a cleaner, safer, and healthier environment.

What industries does Ecolab Inc. serve?

Ecolab Inc. serves a broad range of industries across the globe. Our expertise and solutions cater to multiple sectors, including healthcare, hospitality, food and beverage, manufacturing, energy, and water. For healthcare facilities, we offer comprehensive infection prevention and control programs. In the hospitality sector, we provide solutions for cleaning and sanitizing to ensure a safe and hygienic environment. Our food and beverage offerings assist in maintaining cleanliness and food safety standards. Ecolab also supports manufacturing industries with sustainable solutions for water and energy conservation, waste reduction, and operational efficiency. Additionally, we help energy companies optimize production processes while minimizing environmental impact. Across all these industries, our commitment remains the same - providing safe, efficient, and sustainable solutions that drive positive change and enable our customers to thrive.

What is the return policy for Ecolab Inc. products?

Ecolab Inc. has a customer-focused return policy to ensure satisfaction with our products. If you are not completely satisfied with your purchase, please contact our customer service within 30 days of receiving the product. Our team will assist you in processing the return and provide guidance on the proper steps. Returns will only be accepted for products that are unopened and in their original packaging. Once we receive the returned item, we will inspect it and issue a refund or credit, depending on your preference. Shipping fees are non-refundable unless the return is due to an error on our part. Ecolab Inc. is committed to delivering outstanding customer service and aims to make the return process as hassle-free as possible.

Top Ecolab Inc. customer service problems

Click the link above to get answers to just about any Ecolab Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ecolab Inc., and their purpose. Are any of these similar to the reason you are trying to call?
Requesting washing machine technician: "I request for a technician to fix my washing machine, but nobody has shown up."
- From a call lasting 1m 48s , Apr 18, 2024 1:00 PM
Ordering new dispenser: "I need one of the new little soap and sanitizing dispensers, ours doesn't turn off correctly."
- From a call lasting 10m 9s , Apr 2, 2024 8:33 PM
Maintenance request: "I'm calling for some maintenance on the ice machine and need to change the filters."
- From a call lasting 1m 22s , Mar 26, 2024 9:39 PM
Service request for chlorinator: "I need to request a service for a chlorinator at one seven five East Tropicana, Las Vegas."
- From a call lasting 10m 27s , Mar 11, 2024 3:44 PM
Technical issue: "I'm having problem my wife comes out."
- From a call lasting 3m 19s , Mar 8, 2024 8:12 PM
Ordering dishwasher detergent: "I'd we have a commercial dishwasher where we serve about three hundred kids and we've been using the Ecolab phase one dishwasher detergent but had the hardest time finding it."
- From a call lasting 8m 22s , Feb 29, 2024 5:54 PM
Placing a new order: "I just need to do a order."
- From a call lasting 1m 28s , Feb 28, 2024 5:53 PM
Request for installation assistance: "Manager needs help installing sanitation supplies received in three big boxes."
- From a call lasting 5m 53s , Feb 23, 2024 3:26 PM
Check water treatment status: "I haven't seen the service tech in a while, and the water levels seem low at our hotel in Miami Beach."
- From a call lasting 13m 17s , Feb 14, 2024 2:17 PM
Inquiring about chemical service: "I'm starting my small food manufacturing plan, and I would like to get chemical service through Ecolab."
- From a call lasting 1m 8s , Feb 8, 2024 9:43 PM

More Ecolab Inc. Customer Service Contacts

There are of course other ways to contact Ecolab Inc. customer service besides the phone. Below we list the best ones, by medium.

Ecolab Inc. Customer Help Desk / Web Support

ecolabs.com - Customer Service
Online customer service submission fomr
As a last, sometimes only, resort- Ecolab Inc. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Ecolab Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ecolab Inc. agent. This phone number is Ecolab Inc.'s best phone number because 5,076 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-759-2837 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Ecolab Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ecolab Inc. has 2 phone numbers. It's not always clear what is the best way to talk to Ecolab Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ecolab Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ecolab Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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