How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Eatstreet phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Here is how our research team describes the way the Eatstreet phone system greets you: Hi, thanks for calling Eatstreet. You're hungry. We're here to help. This call may be recorded or monitored for quality and training purposes. To speak with our customer support team, please press 1.
Below are some clips we've found from Eatstreet's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thanks for calling EatStreet. You're hungry?
We're here to help. This call may be recorded.
Or monitored for quality and training purposes.
To speak with our customer support team, please press one.
Please hold while we connect you to a customer service specialist.
You are the next caller in the queue.
Thank you for calling TriNet."
Excerpt from a call with Eatstreet
Friday, January 26, 2024 7:05 PM
What are the hours and when should I call?
Eatstreet operates the call center for this 866-654-8777 phone number Mon-Fri 9am-11pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 134 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Eatstreet phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Eatstreet staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Eatstreet is Wednesday.The most busy day to call is Friday, which averages 147% more phone calls by comparison.Again, this is based on a sample of 134 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Eatstreet is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Eatstreet staffs the call center well on Wednesday.
Why call this Eatstreet number?
Below is a sample of recent calls to Eatstreet, and their purpose. Are any of these similar to the reason you are trying to call?
Payment method inquiry: "I was wondering if once the person gets here and delivers the food, I'm able to pay with cash right there."
- From a call lasting 5m 35s , Mar 31, 2024 4:21 AM
Tracking order not received: "I had made an order that grounded up to seventy dollars, and I have received the email that was supposed to tell me that at least the tracking order and yet it has still not been here."
- From a call lasting 6m 13s , Mar 29, 2024 12:21 AM
Sound check: "Can you hear me?"
- From a call lasting 2m 51s , Mar 20, 2024 1:32 AM
Incorrect address on order: "We just made an order, but the address on there is wrong."
- From a call lasting 6m 53s , Mar 8, 2024 11:38 PM
Wrong address on order: "We just put an order online, but the address is wrong."
- From a call lasting 1m 52s , Mar 8, 2024 11:33 PM
Order inquiry and cancellation: "I'm in the hospital. I can't come in I can't leave the hospital, that's why I did it that way."
- From a call lasting 11m 24s , Mar 4, 2024 12:51 AM
Refund inquiry: "I want how long is it gonna take you guys to give me back my twenty seven dollars?"
- From a call lasting 4m 18s , Mar 2, 2024 2:48 AM
Incorrect food order: "I received the wrong food order from the restaurant last night."
- From a call lasting 1m 25s , Feb 29, 2024 11:04 PM
Order not received: "I placed an order but never received my food."
- From a call lasting 2m 12s , Feb 27, 2024 11:25 PM
Issue with order delivery: "Something happened in the car and I think the delivery order person just slammed on the brakes, and he said both of our entrees were a mess all over in his car."
- From a call lasting 7m 17s , Feb 27, 2024 11:07 PM
More Ways to Contact Eatstreet Customer Service
There are of course other ways to contact Eatstreet customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Eatstreet will reply our your email.
Conclusion and closing notes
This is Eatstreet's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Eatstreet agent. This phone number is Eatstreet's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-654-8777 include Wrong Order, Dispute a Charge, Refund a Charge, Missing Item, Account Access and other customer service issues. Rather than trying to call Eatstreet first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Eatstreet has 1 phone number. It's not always clear what is the best way to talk to Eatstreet representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Eatstreet. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Eatstreet. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.