How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this East West Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then press 2, next press 1.
Here is how our research team describes the way the East West Bank phone system greets you: Thank you for contacting East West Bank Global Transaction Services. This call may be monitored or recorded for quality assurance purposes. For English, please press 1. Please listen to our updated menu, as our options have changed. To ensure we can properly assist you, please choose one of the following options. For inquiries related to insured deposits, please press 5. For login assistance such as password resets or if you have been locked out of your account, please press 1. For assistance with wire transfers or ACH payments, please press 2. For questions on our remote deposit capture or if you need assistance installing remote deposit scanner software, please press 3. For all other inquiries, please press 4.
Below are some clips we've found from East West Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling East West Bank, your financial bridge.
For English, please press one."
Excerpt from a call with East West Bank
Saturday, March 9, 2024 2:48 AM
They may ask you to enter information with the dial pad
"Welcome to the East West Bank customer service center.
We are currently closed.
To reach our automated banking system, please press one.
Welcome to East West Bank, your financial to get information on your account or perform a transaction press one.
To report your eight please enter your account number followed by the pound sign."
Excerpt from a call with East West Bank
Sunday, April 7, 2024 10:33 AM
What are the hours and when should I call?
East West Bank operates the call center for this 888-895-5650 phone number Mon-Fri 6am-7pm, Sat 9am-5pm PT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this East West Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like East West Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call East West Bank is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call East West Bank is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that East West Bank staffs the call center well on Friday.
Why call this East West Bank number?
Below is a sample of recent calls to East West Bank, and their purpose. Are any of these similar to the reason you are trying to call?
General inquiry: "Hello. Good morning."
- From a call lasting 2m 24s , Mar 21, 2024 12:24 AM
Credit card account concerns: "I have concern regarding my credit card."
- From a call lasting 5m 2s , Mar 9, 2024 2:58 AM
Credit card department transfer: "Can you transfer me to the department that handles credit cards?"
- From a call lasting 5m 45s , Mar 9, 2024 2:48 AM
Credit card assistance: "My concern regarding credit card."
- From a call lasting 6m 56s , Mar 9, 2024 2:31 AM
Phone transfer request: "Can you connect me to East West Bank, please?"
- From a call lasting 4m 16s , Jan 26, 2024 5:14 PM
More Ways to Contact East West Bank Customer Service
There are of course other ways to contact East West Bank customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- East West Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is East West Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a East West Bank agent. This phone number is East West Bank's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-895-5650 include and other customer service issues. Rather than trying to call East West Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, East West Bank has 1 phone number. It's not always clear what is the best way to talk to East West Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for East West Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like East West Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.