East West Bank Customer Service Issues

I want to share my recent experience for improvement. My personal loan got approved, and I scheduled a booking to sign the contracts after taking a day off. I submitted post-dated checks for monthly payments, expecting the proceeds on March 25th. Despite two failed attempts to withdraw the funds, I was informed my loan had expired when I contacted EastWest staff. The lack of coordination between sales and booking is frustrating. Why proceed with the booking and release of funds after the loan expiration? Now, I have to wait another 3-5 days for reprocessing. This situation feels unfair and unprofessional. I hope this issue can be addressed to prevent similar occurrences for others.

On Friday, March 29, I made a deposit to your account number [redacted]45 under the name of Ma. Corazon S. Garcia for PHP 34,[redacted]. Suntrust informed me via Gmail to deposit there as they are affiliated and East West Bank is one of their agent banks. After depositing, I checked with Suntrust's Facebook page and they said they are not affiliated with your bank; the email I received was a scam. I should have verified your affiliation with Suntrust before depositing. Now, I want to retrieve the deposited amount. How can I do that? The scammer emailed me again, asking for PHP 60,[redacted] for a High-Value Alert Clearance Certificate using the same account number. I have reported this.

Hello, I am currently facing an issue that I need assistance with. My cousin, Arnold Calos, is a cardholder at your bank, East West. I recently sent him $70 to help with some urgent expenses after he had an accident on his bike. However, the bank is holding the money for security reasons and requesting my employment certificate, even though I have already provided my identification. I find it unnecessary for them to ask for my employment details when the amount is small and was sent bank to bank. I have tried contacting customer service with my transaction reference number, but it hasn't resolved the issue. I believe it's strange that they are making inquiries about money as little as $70 for money laundering checks. The staff member, Arnel A. Francisco, has requested both my identification and employment certification, which seems odd. Is there a way for my cousin to access his funds without me having to go through all this trouble? I find it hard to understand how such a small amount could raise suspicion, especially since this is my first time sending him money. I hope this matter can be resolved promptly as it's quite frustrating.

I have a situation to discuss concerning my cousin who holds a card from your bank, East West. His name is Arnold C. I sent him $70 for an urgent matter after his bike accident. However, the bank is insisting on a copy of my employment certificate for security reasons, which I find unnecessary given the small amount. I've provided my ID already. Despite calling customer service with the transaction reference number, no resolution has been reached. The bank staff, Arnel A. F., requested my employment details, which seems odd. Can my cousin access the funds without this hassle? It's frustrating for such a small amount to be held in suspicion of money laundering. I hope the bank can address this issue efficiently as it impacts customer satisfaction. If the funds can't be released to my cousin, please return them to me promptly to avoid any risk.

I'm having an issue with my BancNet card that I use for payroll. Previously, I had forgotten my PIN and went to Eastwest Bank in Cebu to have it changed. After receiving my new PIN, I attempted to sign up for the Eastwest mobile app but encountered an error saying that my card may not be activated. A bank representative informed me that my card was not yet ready for use and suggested trying again on Friday or Monday. Today, when I tried signing up on the mobile app to check my account, I was unable to proceed due to my inactive card. Could you please assist me with this matter? Thank you.

Hello, good morning. This is Shyne D. Canimo. Last Saturday, I withdrew 5k from the BDO ATM at Harrison Plaza. I checked my account balance first, which showed over 32k, and then proceeded to withdraw 5k. Unfortunately, the ATM displayed an error message "Sorry, transaction..." and ejected my card. I retried the withdrawal and it was successful, but the receipt showed my balance had decreased to 22k, indicating the first 5k was deducted. However, no money was dispensed during the failed transaction, and no receipt was provided. I am disappointed by this situation and would appreciate a prompt response as 5k is a significant amount for me. Thank you.

Hello, I am Mary Ann Villacarlos from Taliptip National High School. I had a loan with you back in [redacted] that was supposed to be completed by August [redacted]. However, deductions were still made until October of the same year. Although I should have had a margin of 2 months, only the amount from September was refunded to me, while nothing was refunded for October. I have followed up multiple times at the Meycauyan branch, but they keep telling me that they need to reverse or make a reversal of the account. I have gone back and forth many times, but there has been no action taken. I just want to know if your systems are really not working or if it is your employees causing this delay. It has been quite inconvenient for me as I have been trying to resolve this matter for a long time now.

I won a jackpot at The Point Casino. Cashing the check has been a challenge. Initially, they wouldn't cash it, so I brought it to California to your branch. Now, there's a problem with the signature and my middle initial isn't on it. I've contacted The Point Casino and had the teller at this Sacramento branch speak to the manager. I need instructions on how to reach The Point Casino's accounting department. Someone must assist; I have just driven [redacted] miles, and this situation is frustrating.

I recently checked my balance at a Landbank ATM machine and attempted to withdraw [redacted] pesos with a balance of over [redacted] pesos. However, I received a message stating that "the request is greater than the available funds." I assumed the machine was out of cash, as no money was dispensed. When I canceled the transaction to retrieve my card, I withdrew [redacted] pesos, and the card came out as well. To my surprise, the receipt showed my balance was only 9 pesos, even though I only withdrew [redacted] pesos. This is concerning as that withdrawal was from my salary for celebrating the new year. I kindly request your assistance in resolving this issue. Thank you and God bless.

Hello, good morning. I'm Maria M.O. Bautista. I received my new credit card on January 23rd. There was a call from someone claiming to be from Eastwest Bank regarding my credit card activation on the morning of January 31st. They asked for my information but luckily I made a mistake in providing it, prompting them to ask me to call back. I then received an SMS advising not to disclose personal information over the phone, which got me worried. I've been trying to call your hotline since then but it has been unavailable. I haven't informed anyone yet because I'm concerned that my card may have been activated without my knowledge, although I haven't used it as my husband and I already use three cards. Please check to see if my card has been used by someone else.