E-ZPass Virginia Customer Service

Phone Number & Contact Info

E-ZPass Virginia's Best Phone Number

877-762-7824
Toll-free·Calls Customer Service·Most popular E-ZPass Virginia number
Q:

How do I talk to a live human at E-ZPass Virginia?

A:Press 0 at 1st menu.
Q:

Does E-ZPass Virginia offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm EST. The least busy day is Thursday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this E-ZPass Virginia phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at 1st menu.
Below are some clips we've found from E-ZPass Virginia's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Good afternoon. Thank you for calling e z Pass Virginia customer service. This call may be monitored for training purposes. Thank you for calling EZ Pass Virginia. Our current call center hours are seven AM to seven PM, Monday through Friday. However, longer than normal wait times may be encountered. We encourage you to use our website e z pass v a dot com to make payments, change contact details, order transponders, update license plates, and conduct most other business. Payments can also be made through this automated call system by choosing option two. To open an EZ Pass account, press one. To access your EZ Pass account, press two."
Excerpt from a call with E-ZPass Virginia
Wednesday, March 6, 2024 7:18 PM

They may ask you to enter information with the dial pad

"Good afternoon. Thank you for calling e z pass Virginia customer service. This call may be monitored for training purposes. Thank you for calling EZ Pass Virginia. Our current call center hours are seven AM to seven PM, Monday through Friday. However, longer than normal wait times may be encountered. We encourage you to use our website e z pass v a dot com to make payments, change contact details, order transponders, update license plates, and conduct most other business. Payments can also be made through this automated call system by choosing option two. To open an EZ Pass account, press one.
To access your EZ Pass account, press two.
To receive information on a toll violation, please enter your account number followed by the pound sign."
Excerpt from a call with E-ZPass Virginia
Tuesday, March 12, 2024 4:43 PM

The first phone menu

"Good evening. Thank you for calling e z password customer service. This call may be monitored for training purposes. Thank you for calling EZ Pass Virginia. Our current call center hours are seven AM to seven PM, Monday through Friday. However, longer than normal wait times may be encountered. We encourage you to use our website e z pass v a dot com to make payments, change contact details, order transponders, update license plates, and conduct most other business. Payments can also be made through this automated call system by choosing option two. Repeat this menu by pressing the star key.
To open an EZ Pass account, account, press one.
To access your EZ Pass account, press two."
Excerpt from a call with E-ZPass Virginia
Tuesday, March 26, 2024 1:01 AM

What are the hours and when should I call?

E-ZPass Virginia operates the call center for this 877-762-7824 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 135 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this E-ZPass Virginia phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like E-ZPass Virginia staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call E-ZPass Virginia is Thursday. The most busy day to call is Friday, which averages 20% more phone calls by comparison. Again, this is based on a sample of 135 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call E-ZPass Virginia

In summation, the best day to call E-ZPass Virginia is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that E-ZPass Virginia staffs the call center well on Thursday.

Why Customers Call E-ZPass Virginia

If you have time to do a bit of reading before you call E-ZPass Virginia, we recommend you read over some of our problem-specific articles.

What is E-ZPass Virginia?

E-ZPass Virginia is an electronic toll collection system used on toll roads and bridges in the state. It offers a convenient and efficient way for drivers to pay tolls without stopping at a toll booth. By equipping vehicles with a small transponder, tolls are automatically deducted from a prepaid account as drivers pass through designated toll areas. E-ZPass Virginia works seamlessly with other toll facilities, allowing users to travel beyond state lines and utilize their account on various toll networks. This system saves drivers time and reduces congestion on highways, as well as offers discounted toll rates for E-ZPass users. It is a reliable and cost-effective solution for hassle-free travel on Virginia's toll roads.

How does E-ZPass Virginia work?

E-ZPass Virginia is an electronic toll collection system that allows drivers to pay tolls conveniently and efficiently. It works by utilizing a small electronic transponder, which is installed in a vehicle's windshield and linked to a prepaid account. As the vehicle passes through a toll plaza, the system automatically deducts the toll amount from the account balance. The transponder communicates with the toll plaza's equipment wirelessly, enabling seamless and quick transactions without the need to stop. E-ZPass Virginia works on all toll roads, bridges, and tunnels within the state, as well as in other participating E-ZPass states. It saves drivers time and reduces traffic congestion by eliminating the need to search for loose change or wait in long cash payment lines.

What are the benefits of using E-ZPass Virginia?

Using E-ZPass Virginia comes with several benefits. Firstly, it offers convenience by providing a faster and more efficient way to pay tolls. With E-ZPass, drivers can conveniently pass through toll booths without having to stop and pay in cash, saving time and reducing traffic congestion. Additionally, E-ZPass users benefit from discounted toll rates, ensuring potential savings on their daily commutes or road trips. Furthermore, E-ZPass provides interoperability, allowing drivers to use their transponders in multiple states along the East Coast. This seamless transition eliminates the need to obtain multiple transponders when traveling across state lines. Lastly, E-ZPass customers have access to exclusive travel information and real-time updates using the E-ZPass website and mobile app, making their journeys more informed and efficient.

Top E-ZPass Virginia customer service problems

Click the link above to get answers to just about any E-ZPass Virginia customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to E-ZPass Virginia, and their purpose. Are any of these similar to the reason you are trying to call?
Account locked, adding money: "I'm just calling to see why my account is locked. I'm trying to get into it to add money to it, and it's just locked."
- From a call lasting 5m 30s , Mar 15, 2024 9:32 PM
Toll cost inquiry: "How much is gonna be the cost for using the HOV from Silver Spring to Virginia?"
- From a call lasting 6m 33s , Mar 13, 2024 9:58 PM
Making payment over phone: "I want to pay over the phone."
- From a call lasting 7m 17s , Jan 3, 2024 1:45 PM

More E-ZPass Virginia Customer Service Contacts

There are of course other ways to contact E-ZPass Virginia customer service besides the phone. Below we list the best ones, by medium.

E-ZPass Virginia Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and E-ZPass Virginia will reply our your email.

E-ZPass Virginia Customer Help Desk / Web Support

ezpassva.com - Customer Service
Online customer service support
As a last, sometimes only, resort- E-ZPass Virginia customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is E-ZPass Virginia's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a E-ZPass Virginia agent. This phone number is E-ZPass Virginia's best phone number because 2,046 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-762-7824 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call E-ZPass Virginia first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, E-ZPass Virginia has 1 phone number. It's not always clear what is the best way to talk to E-ZPass Virginia representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for E-ZPass Virginia. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like E-ZPass Virginia. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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