E-ZPass Delaware Customer Service

Phone Number & Contact Info

E-ZPass Delaware's Best Phone Number

888-397-2773
Toll-free·Calls Customer Service·Most popular E-ZPass Delaware number
Q:

How do I talk to a live human at E-ZPass Delaware?

A:Press 2 then enter account information
Q:

Does E-ZPass Delaware offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this E-ZPass Delaware phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 then enter account information
Below are some clips we've found from E-ZPass Delaware's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Delaware EasyPass. Main menu. For general information, press one. To manage your EasyPass account, press two. Please visit easypass d e dot com for additional customer service and account options. Main menu."
Excerpt from a call with E-ZPass Delaware
Tuesday, February 13, 2024 3:25 PM

They may ask you to enter information with the dial pad

"Thank you for calling Delaware EasyPass. Main menu.
For general information, press one. To manage your EasyPass account, press two.
To Please enter your account number or transponder number followed by the pound sign."
Excerpt from a call with E-ZPass Delaware
Tuesday, March 26, 2024 2:36 AM

The first phone menu

"Thank you for calling Delaware Easy Pass. Main menu. Please visit easy pass d e dot com for additional customer service, and account options.
For general information, press one.
To manage your EasyPass account, press two.
To pay a Del Dot toll by plate invoice or violation on US three zero one, press three.
To pay a Del dot notice of toll or violation on s r one or I ninety five, press four."
Excerpt from a call with E-ZPass Delaware
Thursday, April 4, 2024 8:49 PM

What are the hours and when should I call?

E-ZPass Delaware operates the call center for this 888-397-2773 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 103 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this E-ZPass Delaware phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like E-ZPass Delaware staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call E-ZPass Delaware is Thursday. The most busy day to call is Friday, which averages 77% more phone calls by comparison. Again, this is based on a sample of 103 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call E-ZPass Delaware

In summation, the best day to call E-ZPass Delaware is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this E-ZPass Delaware number, but it is also the day with the shortest hold times.

Why Customers Call E-ZPass Delaware

If you have time to do a bit of reading before you call E-ZPass Delaware, we recommend you read over some of our problem-specific articles.

What is E-ZPass Delaware?

E-ZPass Delaware is an electronic toll collection system used on major highways and toll facilities in Delaware. It offers a convenient and efficient way for drivers to pay tolls without having to stop and use cash. With E-ZPass Delaware, drivers can simply mount a small electronic transponder on their vehicle's windshield, which communicates with tollbooths and deducts the appropriate tolls from a prepaid account. It saves time and reduces congestion by allowing motorists to seamlessly pass through toll plazas without the need to fumble for change or tokens. E-ZPass Delaware provides discounted toll rates for account holders, ensuring a cost-effective and hassle-free travel experience. It is widely accepted not only in Delaware but also across other participating states, making it a valuable tool for frequent travelers.

What are the fees associated with E-ZPass Delaware?

The fees associated with E-ZPass Delaware are minimal and designed to provide users with an efficient and cost-effective toll payment system. The initial fee for an E-ZPass transponder is $15, which includes $10 in prepaid tolls. The transponder is then free to use on all Delaware toll roads. To maintain the account, a monthly account fee of $1 is charged, but this fee is waived for users with an average monthly balance of $25 or more. Additionally, there are no charges for adding or removing vehicles from the account, and account holders can enjoy discounted toll rates when using E-ZPass. These fees ensure a seamless toll payment experience, reduce congestion, and save time for commuters and travelers across Delaware.

Where can I use E-ZPass Delaware?

E-ZPass Delaware can be used on all tolled roads and bridges in Delaware, as well as on various toll facilities across the Mid-Atlantic region. You can use your E-ZPass on Delaware Route 1, Delaware Turnpike (I-95), Delaware Memorial Bridge, Indian River Inlet Bridge, and Biddles Toll Plaza, among others. Additionally, E-ZPass is accepted in other states that are part of the E-ZPass network, including Delaware's neighboring states like Pennsylvania, Maryland, and New Jersey. This means you can conveniently use your E-ZPass for seamless travel on toll roads and bridges throughout the Mid-Atlantic region. With E-ZPass Delaware, you can save time, enjoy discounted toll rates, and avoid the hassle of carrying cash or stopping at toll booths.

Top E-ZPass Delaware customer service problems

Click the link above to get answers to just about any E-ZPass Delaware customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to E-ZPass Delaware, and their purpose. Are any of these similar to the reason you are trying to call?
Close account and return transponder: "Hi, I want to close my Delaware Easy Pass account and make sure the transponder is deactivated before returning it."
- From a call lasting 10m 9s , Feb 24, 2024 2:07 PM
Setting up payment plan: "I'm calling because I wanted to know if I could set up a payment plan for a past due balance."
- From a call lasting 3m 39s , Feb 13, 2024 3:50 PM
Setting up payment plan: "I have a ticket that's outstanding, and I want to set up a payment plan."
- From a call lasting 6m 22s , Feb 13, 2024 3:32 PM
Inquiring about payment plan: "I have a ticket that's past due and wanted to know if I can set up a payment plan."
- From a call lasting 4m 48s , Feb 13, 2024 3:25 PM
Issue with tolls: "I received some papers about having tolls I didn't pay for."
- From a call lasting 6m 50s , Jan 11, 2024 7:03 PM

Conclusion and closing notes

This is E-ZPass Delaware's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a E-ZPass Delaware agent. This phone number is E-ZPass Delaware's best phone number because 330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-397-2773 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call E-ZPass Delaware first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, E-ZPass Delaware has 1 phone number. It's not always clear what is the best way to talk to E-ZPass Delaware representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for E-ZPass Delaware. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like E-ZPass Delaware. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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