Duracell Customer Service

Phone Number & Contact Info

Duracell's Best Phone Number

Toll-free·Calls Customer Service·Most popular Duracell number

How do I talk to a live human at Duracell?

A:Press 1 for English, then press 0.

Does Duracell offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-6pm EST. The least busy day is Monday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Duracell phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then press 0.
Here is how our research team describes the way the Duracell phone system greets you: For Duracell or Geridy flashlights, press 1. For answers to FAQs, press 2. For other questions or comments, press 0.
Below are some clips we've found from Duracell's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Duracell. For answers to our most frequently asked questions, please press one. For other questions or comments, please press zero."
Excerpt from a call with Duracell
Tuesday, February 13, 2024 8:03 PM

The first phone menu

"Thank you for calling Duracell.
For answers to our most frequently asked questions, please press one.
For other questions or comments, please press zero."
Excerpt from a call with Duracell
Friday, April 26, 2024 4:43 PM

What are the hours and when should I call?

Duracell operates the call center for this 800-551-2355 phone number Mon-Fri 9am-6pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 184 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Duracell phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Duracell staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Duracell is Monday. The most busy day to call is Friday. Again, this is based on a sample of 184 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Duracell

In summation, the best day to call Duracell is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Duracell staffs the call center well on Monday.

Why Customers Call Duracell

If you have time to do a bit of reading before you call Duracell, we recommend you read over some of our problem-specific articles.

Are Duracell batteries rechargeable?

No, Duracell batteries are not rechargeable. Duracell offers a wide range of alkaline batteries, including AA, AAA, C, D, and 9V, which cannot be recharged. These traditional batteries provide long-lasting power for various devices such as toys, remote controls, flashlights, and more. However, for customers seeking rechargeable options, Duracell also offers a separate line of rechargeable batteries called Duracell Rechargeable. These batteries can be used repeatedly by charging them with compatible chargers, making them a sustainable and cost-effective choice for devices that require regular power. Duracell's rechargeable batteries are available in AA, AAA, and 9V sizes, providing reliable and eco-friendly power solutions.

Can Duracell batteries be recycled?

Yes, Duracell batteries can be recycled. Duracell is committed to environmental sustainability and encourages the recycling of their batteries. They have partnered with various recycling programs and organizations to make it convenient for consumers to recycle their batteries. Duracell batteries can be dropped off at designated recycling centers, collection sites, or local retailers that participate in battery recycling programs. It is important to recycle batteries as they contain materials that can harm the environment if not disposed of properly. By recycling Duracell batteries, you are contributing to a greener future and helping to reduce waste in landfills.

What is the shelf life of Duracell batteries?

The shelf life of Duracell batteries is typically around 10 years. This means they can be stored for up to a decade and still provide reliable power when needed. However, it's important to note that the actual shelf life may vary based on battery type and proper storage conditions. Keeping the batteries in a cool, dry place and avoiding extreme temperatures can help maximize their shelf life. Duracell's long-lasting power, combined with their advanced technology, ensures that these batteries are ready to deliver consistent performance whenever they are required, making them a dependable choice for various devices and applications.

Top Duracell customer service problems

Click the link above to get answers to just about any Duracell customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Duracell, and their purpose. Are any of these similar to the reason you are trying to call?
Request for replacement coupon: "I received a coupon for batteries that didn't work properly and had expired, can I get a replacement coupon for it?"
- From a call lasting 6m 10s , Feb 13, 2024 8:03 PM

More Duracell Customer Service Contacts

There are of course other ways to contact Duracell customer service besides the phone. Below we list the best ones, by medium.

Duracell Customer Help Desk / Web Support

duracell.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Duracell customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Duracell's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Duracell agent. This phone number is Duracell's best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-551-2355 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Duracell first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Duracell has 1 phone number. It's not always clear what is the best way to talk to Duracell representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Duracell. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Duracell. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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