A:Press 1 for English, then press 0.Our free phone can also navigate phone menus to get a live human at Duracell for you.
Q:
Does Duracell offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-6pm EST.The least busy day is Friday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Duracell below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Duracell phone number to document the phone system.
Here is how our research team describes the way the Duracell phone system greets you: For Duracell or Geridy flashlights, press 1. For answers to FAQs, press 2. For other questions or comments, press 0.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then press 0.
Below are some clips we've found from Duracell's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Duracell. For answers to our most frequently asked questions, please press one.
For other questions or comments, please press zero."
Excerpt from a call with Duracell
Tuesday, February 13, 2024 8:03 PM
The first phone menu
"Thank you for calling Duracell. For answers to our most frequently asked questions, please press one.
For other questions or comments, please press zero."
Excerpt from a call with Duracell
Monday, August 26, 2024 3:59 PM
What are the hours and when should I call?
Duracell operates the call center for this 800-551-2355 phone number Mon-Fri 9am-6pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Duracell call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Duracell phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Duracell staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Duracell is Friday.The most busy day to call is Monday, which averages 100% more phone calls by comparison.Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Duracell is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Duracell staffs the call center well on Friday.
Why Customers Call Duracell
If you have time to do a bit of reading before you call Duracell, we recommend you read over some of our problem-specific articles.
No, Duracell batteries are not rechargeable. Duracell offers a wide range of alkaline batteries, including AA, AAA, C, D, and 9V, which cannot be recharged. These traditional batteries provide long-lasting power for various devices such as toys, remote controls, flashlights, and more. However, for customers seeking rechargeable options, Duracell also offers a separate line of rechargeable batteries called Duracell Rechargeable. These batteries can be used repeatedly by charging them with compatible chargers, making them a sustainable and cost-effective choice for devices that require regular power. Duracell's rechargeable batteries are available in AA, AAA, and 9V sizes, providing reliable and eco-friendly power solutions.
Yes, Duracell batteries can be recycled. Duracell is committed to environmental sustainability and encourages the recycling of their batteries. They have partnered with various recycling programs and organizations to make it convenient for consumers to recycle their batteries. Duracell batteries can be dropped off at designated recycling centers, collection sites, or local retailers that participate in battery recycling programs. It is important to recycle batteries as they contain materials that can harm the environment if not disposed of properly. By recycling Duracell batteries, you are contributing to a greener future and helping to reduce waste in landfills.
The shelf life of Duracell batteries is typically around 10 years. This means they can be stored for up to a decade and still provide reliable power when needed. However, it's important to note that the actual shelf life may vary based on battery type and proper storage conditions. Keeping the batteries in a cool, dry place and avoiding extreme temperatures can help maximize their shelf life. Duracell's long-lasting power, combined with their advanced technology, ensures that these batteries are ready to deliver consistent performance whenever they are required, making them a dependable choice for various devices and applications.
Click the link above to get answers to just about any Duracell customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Duracell, and their purpose. Are any of these similar to the reason you are trying to call?
Request for replacement hose: "I'd like to know if you sell the replacement part and if it can be changed out."
- From a call lasting 15m 26s , Aug 26, 2024 3:59 PM
Product not working: "I had an order of PowerBank from Amazon and that is not working now."
- From a call lasting 3m 25s , Jun 7, 2024 2:15 PM
Request for replacement coupon: "I received a coupon for batteries that didn't work properly and had expired, can I get a replacement coupon for it?"
- From a call lasting 6m 10s , Feb 13, 2024 8:03 PM
Information about why customers call Duracell is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Duracell customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Duracell's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Duracell agent. This phone number is Duracell's best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-551-2355 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Duracell first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Duracell has 1 phone number. It's not always clear what is the best way to talk to Duracell representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Duracell. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Duracell. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.