Duquesne Light Co Customer Service

Phone Number & Contact Info

Duquesne Light Co's Best Phone Number

412-393-7100
Calls Customer Service·Most popular Duquesne Light Co number
Q:

How do I talk to a live human at Duquesne Light Co?

A:Press 2 at the first menu. Then press 4. Next, press 5.
Q:

Does Duquesne Light Co offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Wednesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 48 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Duquesne Light Co phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 at the first menu. Then press 4. Next, press 5.
Here is how our research team describes the way the Duquesne Light Co phone system greets you: Power outage or any other power problem, press 1. For anything else, press 2.

What are the hours and when should I call?

Duquesne Light Co operates the call center for this 412-393-7100 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 286 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Duquesne Light Co phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Duquesne Light Co staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Duquesne Light Co is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 286 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Duquesne Light Co

In summation, the best day to call Duquesne Light Co is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Duquesne Light Co staffs the call center well on Wednesday.

Why Customers Call Duquesne Light Co

If you have time to do a bit of reading before you call Duquesne Light Co, we recommend you read over some of our problem-specific articles.

How Do I Transfer My Duquesne Light Co Services If I'm Moving?

Here are the most important things to remember about transferring your Duquesne Light Co services when you move: Make sure there's electricity in the new location before contacting them, let them know how and where they will disconnect lines. Give an approved disconnection date at least two business days before moving into a new home.

How Do I Recover My Duquesne Light Username and Password?

In summary, if you need to recover your Duquesne Light username and password, contact Duquesne Light customer support. If you can't remember your security questions, try using tools like LastPass to help you create strong passwords that are hard for anyone else to guess — even if they have access to all of the personal information about you that Duquesne Light does as well.

How Do I Change My Credit Card Information on My Duquesne Light Account?

In summary, changing your credit card information on your Duquesne Light account is relatively simple. In case you encounter any issues with the process, contact Duquesne Light customer service.

Top Duquesne Light Co customer service problems

Click the link above to get answers to just about any Duquesne Light Co customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Duquesne Light Co Customer Service Contacts

There are of course other ways to contact Duquesne Light Co customer service besides the phone. Below we list the best ones, by medium.

Duquesne Light Co Customer Service on X (formerly Twitter)

twitter.com/DuquesneLight - Customer Service
Use the link to connect with customer service through Twitter
Duquesne Light Co, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Duquesne Light Co Customer Help Desk / Web Support

duquesnelight.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Duquesne Light Co customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Duquesne Light Co's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Duquesne Light Co agent. This phone number is Duquesne Light Co's best phone number because 1,716 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 412-393-7100 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Duquesne Light Co first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Duquesne Light Co has 1 phone number. It's not always clear what is the best way to talk to Duquesne Light Co representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Duquesne Light Co. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Duquesne Light Co. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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