Duquesne Light Co Customer Service Issues

I experienced an electrical issue at my home today. Both the electrician and the inspector were there by 2:30 PM. The inspector contacted Duquesne Light Co at 2:32 PM to confirm that the electrical work passed inspection. It's currently 9:00 PM, and my power has not been restored yet. As a loyal customer, I am disappointed that this is not being treated as a priority. I am facing challenges as an elderly person under medical care, and the delay has resulted in food loss due to the power outage. Please assist in turning my electricity back on promptly. Thank you, Daniel & Taylor Boyd, [redacted] Lebanon Manor Drive, West Mifflin, PA [redacted].

I have been trying to reach out without success. A contractor working for your company dropped a branch from a tree into my neighbor's yard, causing it to crash onto my back fence at [redacted] Winchester Dr., Pittsburgh, [redacted], sometime around the end of August. I first learned of the damage from my grass cutter two weeks later, who then removed the limb from my fence two weeks afterwards. Due to personal circumstances, including caring for my neighbor after she suffered a heart attack, I was unable to address this matter immediately. I appreciate your prompt attention to this issue. Thank you, Deborah C. at [redacted] Winchester Dr.

I recently transitioned to solar panels but maintain Duquesne Light as a backup power source. I am unsure if I am enrolled in a payment plan and would like to terminate it if so. After canceling a third-party distributor a few months back, I want to confirm the cancellation. I have unexpectedly received a bill of $[redacted].60, nearly triple my previous month's bill. My usual bill is $[redacted].85, but after a $15 fee for a payment plan, it spiked to $[redacted]. I am bewildered by this increase and seek clarification and resolution promptly. Thank you for your assistance in addressing this matter.

The power in my second-floor condo has been out since yesterday evening. I have been trying to contact customer service, but I keep receiving a recording stating that updates will be provided at noon. However, it is now past 1:00 and the recorded message has not been updated. I reside at [redacted] Merion Lane in Oakmont, and the recording inaccurately states that there is no power issue at this address. I am eager to speak with a live representative to get the most recent update on the situation.

As a Court-Appointed Guardian, my client entered a nursing home 1.5 years ago and the power was turned off on April 5, [redacted]. Unfortunately, the account number, phone number, and address are no longer active in your system, preventing me from utilizing your automotive services. I urgently require assistance from a representative to reinstate her automotive service and arrange for the power to be reactivated. This is crucial for me to efficiently manage her property for the Court Inventory Report. Thank you. Sincerely, Mary Beth W. Paladin Guardian, LLC [redacted] [redacted]

I am in need of speaking with a supervisor regarding the issues with my account status and balance that must be resolved urgently. Despite my account being wrongly shut off and then turned back on without any payments, I have made a $[redacted].00 payment. However, my balance has not been adjusted to reflect the wrongful shut off. I believe there should be no associated fees due to the shut off that shouldn't have happened based on the information provided by a Duquesne Light customer service agent. Despite efforts to address this with various agencies and calls to Duquesne Light, only after a recorded call was reviewed by Tammy from customer service did my electric get restored. I was also informed by a CAP/Duquesne Light representative that my account status needs to be updated for enrollment in the CAP program. Please arrange for a supervisor to contact me regarding these unresolved issues. Thank you.

I have noticed that my electric usage is consistently high regardless of the season. Even with a budget plan, the costs are exceeding what I expected. I am interested in understanding why my electricity consumption is so high and would like to explore potential solutions. If I am unable to resolve this over the phone, I am willing to come to the office and speak with the manager. I want to ensure that there are no issues such as shared usage with a neighbor or unnecessary electricity usage appliances. Additionally, I would appreciate information on the benefits and drawbacks of installing solar panels on my roof.