Dow Chemical Customer Service

Phone Number & Contact Info

Dow Chemical's Best Phone Number

800-258-2436
Toll-free·Calls Customer Service·Most popular Dow Chemical number
Q:

How do I talk to a live human at Dow Chemical?

A:Calling this Dow Chemical number should go right to a real human being
Q:

Does Dow Chemical offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Dow Chemical Customer Phone Numbers

Corporate Offices

989-636-1000
24 hours, 7 days · Calling this Dow Chemical number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Dow Chemical phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Dow Chemical number should go right to a real human being
Below are some clips we've found from Dow Chemical's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"You for contacting Dow. If you are calling regarding a silicone based product or application, please press one. For all other products and applications, please press two. Please make a selection."
Excerpt from a call with Dow Chemical
Thursday, February 8, 2024 4:50 PM

The first phone menu

"You for contacting Dow. Please make a selection. Thank you for contacting Dow.
If you are calling regarding a silicone based product or application, please press one.
For all other products and applications, please press two."
Excerpt from a call with Dow Chemical
Friday, March 22, 2024 2:47 PM
In fact, much of this information on this page is superfluous because this Dow Chemical phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Dow Chemical operates the call center for this 800-258-2436 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 248 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dow Chemical phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dow Chemical staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Dow Chemical is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 248 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Dow Chemical

In summation, the best day to call Dow Chemical is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dow Chemical staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Dow Chemical

If you have time to do a bit of reading before you call Dow Chemical, we recommend you read over some of our problem-specific articles.

What is Dow Chemical?

Dow Chemical is a globally-renowned leader in science and technology, offering innovative solutions to various sectors. With a rich heritage spanning over 120 years, Dow is committed to addressing the world's most pressing challenges through its diverse portfolio of specialty chemicals, advanced materials, and plastics. As a cutting-edge company, Dow collaborates with customers, governments, and communities to develop sustainable solutions that enhance product performance and drive economic growth. Their product range caters to industries like agriculture, automotive, consumer goods, construction, and more. Dow Chemical strives to create a sustainable future by prioritizing safety, sustainability, and innovation, making it a trusted partner for customers seeking high-quality and reliable solutions to meet their evolving needs.

Where are Dow Chemical's headquarters located?

Dow Chemical's headquarters are located in Midland, Michigan, United States. Midland serves as the global headquarters for Dow and is the central hub for the company's operations and leadership. The city of Midland has been home to Dow for over a century and continues to be a key strategic location for the company's research, manufacturing, and administration. With its strong ties to the community, Dow Chemical's headquarters in Midland foster collaboration and innovation, enabling the company to drive growth and deliver sustainable solutions to customers worldwide.

What is Dow Chemical's mission statement?

Dow Chemical's mission statement is to constantly strive to improve the way the world functions by providing innovative and sustainable solutions in chemistry. Their aim is to address the most pressing global challenges, such as climate change, resource scarcity, and improving the quality of life for all people. Dow Chemical is committed to using science and technology to develop products and services that contribute to a more sustainable planet and meet the needs of its customers. By fostering collaboration and diversity and maintaining the highest ethical standards, Dow Chemical aims to enhance human progress and create value for all stakeholders. They aspire to be the most innovative, customer-centric, inclusive, and sustainable materials science company globally.

Top Dow Chemical customer service problems

Click the link above to get answers to just about any Dow Chemical customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Dow Chemical, and their purpose. Are any of these similar to the reason you are trying to call?
Confirming contact information: "Is this the UK number?"
- From a call lasting 1m 37s , Mar 22, 2024 2:47 PM
Product usage inquiry: "I'm trying to find out how many ounces per gallon of remedy you use per gallon on grass pasture?"
- From a call lasting 9m 56s , Feb 8, 2024 4:50 PM

Conclusion and closing notes

This is Dow Chemical's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dow Chemical agent. This phone number is Dow Chemical's best phone number because 1,488 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-258-2436 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Dow Chemical first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Dow Chemical has 2 phone numbers. It's not always clear what is the best way to talk to Dow Chemical representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Dow Chemical. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dow Chemical. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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