Dover Saddlery, Inc. Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Dover Saddlery, Inc.?
Q:
Does Dover Saddlery, Inc. offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8:30am-11pm, Sat-Sun 9am-10pm EST. The least busy day is Thursday, and the most busy day is Wednesday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Dover Saddlery, Inc. below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Dover Saddlery, Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Dover Saddlery, Inc. number should go right to a real human being
Below are some clips we've found from Dover Saddlery, Inc.'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Dover Sadlery.
This call may be monitored or recorded for quality assurance and training purposes.
For easy and immediate order tracking and gift card balances, go to Dover salary dot com slash track Please note that we will never ask for credit card information via text or email."
Excerpt from a call with Dover Saddlery, Inc.
Friday, June 28, 2024 5:57 PM
In fact, much of this information on this page is superfluous because this Dover Saddlery, Inc. phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Dover Saddlery, Inc. operates the call center for this 800-406-8204 phone number Mon-Fri 8:30am-11pm, Sat-Sun 9am-10pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 12 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Dover Saddlery, Inc. call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dover Saddlery, Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dover Saddlery, Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Dover Saddlery, Inc. is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 12 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.
The best time to call Dover Saddlery, Inc.
In summation, the best day to call Dover Saddlery, Inc. is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dover Saddlery, Inc. staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Dover Saddlery, Inc.
If you have time to do a bit of reading before you call Dover Saddlery, Inc., we recommend you read over some of our problem-specific articles.
Do you offer international shipping?
Yes, Dover Saddlery offers international shipping. We understand that equestrians worldwide appreciate our products, and we are happy to ship our quality saddlery items and equestrian supplies internationally. Whether you're in Europe, Canada, Australia, or any other location, you can shop with confidence knowing that we can deliver directly to your doorstep. Please note that international shipping rates and delivery times may vary depending on your location. To ensure a smooth delivery process, we recommend reviewing the shipping information on our website or contacting our customer service team for specific details related to your region. Experience the convenience of shopping from the comfort of your home with Dover Saddlery, wherever you are in the world.
Top Dover Saddlery, Inc. customer service problems
Click the link above to get answers to just about any Dover Saddlery, Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Dover Saddlery, Inc., and their purpose. Are any of these similar to the reason you are trying to call?
Item return request: "I wanna return an item, and I don't have the item number."- From a call lasting 6m 52s , Jun 28, 2024 5:57 PM
More Dover Saddlery, Inc. Customer Service Contacts
There are of course other ways to contact Dover Saddlery, Inc. customer service besides the phone. Below we list the best ones, by medium.
Dover Saddlery, Inc. Customer Service Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Dover Saddlery, Inc. provides this option.
Dover Saddlery, Inc. Customer Email Addresses
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Dover Saddlery, Inc. will reply our your email.
Conclusion and closing notes
This is Dover Saddlery, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dover Saddlery, Inc. agent. This phone number is Dover Saddlery, Inc.'s best phone number because 72 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-406-8204 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Dover Saddlery, Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or chat. In total, Dover Saddlery, Inc. has 1 phone number. It's not always clear what is the best way to talk to Dover Saddlery, Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Dover Saddlery, Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dover Saddlery, Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.