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Dillard's Customer Service

Phone Number & Contact Info

Dillard's's Best Phone Number

800-345-5273
Toll-free·Calls Customer Service·Most popular Dillard's number
Q:

How do I talk to a live human at Dillard's?

A:Just wait on the line
Q:

Does Dillard's offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sat 7am-10pm, Sun noon-6pm CST. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

Dillard's Customer Phone Numbers

Furniture Customer Service

877-272-2601
Toll-free · 24 hours, 7 days · Direct to furniture customer service ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Dillard's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait on the line
Below are some clips we've found from Dillard's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Dillard's. This call may be monitored or recorded for training purposes. You provide your consent to such monitoring or recording by continuing your call. Please stay on the line after your call to tell us about your customer service experience. If you would like to place an order, please press one. To hear our return policy, please press two."
Excerpt from a call with Dillard's
Tuesday, January 2, 2024 8:14 PM

They may ask you to enter information with the dial pad

"Thank you for calling Dillard's. This call may be monitored or recorded for training purposes. You provide your consent to such monitoring or recording by continuing your call. Please stay on the line after your call to tell us about your customer service experience.
If you would like to place an order, please press one.
To hear our return policy, please press please enter your order number on the keypad and then press pound."
Excerpt from a call with Dillard's
Monday, January 29, 2024 10:49 PM

The first phone menu

"Thank you for calling Dillard's. This call may be monitored or recorded for training purposes. You provide your consent to such monitoring or recording by continuing your call. Please stay on the line after your call to tell us about your customer service experience.
If you would like to place an order, please press one.
To hear our policy for returns and price adjustments, please press two.
For information about your Dillard's credit card or to make a payment, please press three.
For recent order status, please press four.
For all other order inquiries, please press five.
For information about the California Consumer Privacy Act, please press six."
Excerpt from a call with Dillard's
Wednesday, May 29, 2024 12:39 AM

What are the hours and when should I call?

Dillard's operates the call center for this 800-345-5273 phone number Mon-Sat 7am-10pm, Sun noon-6pm CT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 126 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dillard's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dillard's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Dillard's is Sunday. The most busy day to call is Tuesday, which averages 700% more phone calls by comparison. Again, this is based on a sample of 126 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Dillard's

In summation, the best day to call Dillard's is Wednesday.

Why Customers Call Dillard's

If you have time to do a bit of reading before you call Dillard's, we recommend you read over some of our problem-specific articles.

What is Dillard's return policy?

Dillard's return policy allows customers to return merchandise within 30 days of purchase, provided the item is in its original condition, with tags attached, and accompanied by a receipt. Certain products, such as cosmetics, fine jewelry, and altered items, have specific guidelines and may require additional documentation. Online purchases can be returned by mail or at any Dillard's store, while items purchased in-store must be returned to a physical store location. Customers who used PayPal for their online purchase can only return items by mail. Dillard's offers refunds in the original form of payment or store credit, depending on the customer's preference. It's worth noting that certain restrictions and exceptions apply, so reviewing the full return policy on our website is highly recommended.

What is Dillard's price match policy?

Dillard's price match policy ensures its customers receive competitive prices and exceptional value. They strive to match the advertised prices of competitors for identical items within a limited timeframe. Dillard's price match policy applies to in-store purchases. To avail of this offer, customers must present a current advertisement or provide proof of a comparable item's lower price. The item must be identical in brand, model, size, and color. Price matching does not apply to clearance, liquidation, or closeout sales. The policy covers regular and sale-priced items only. Dillard's reserves the right to verify the competitor's advertisement and make the final determination of price match eligibility. For improved customer convenience, it is advised to contact Dillard's customer service directly for additional details and any specific inquiries.

What brands does Dillard's carry?

At Dillard's, we pride ourselves on offering a wide range of top-quality brands that cater to diverse preferences and styles. Our store features an extensive collection of renowned brands across various categories. Whether you're looking for clothing, footwear, accessories, beauty products, or home goods, we have you covered. Some of the prominent brands we carry include Michael Kors, Calvin Klein, Ralph Lauren, Coach, Tommy Hilfiger, Nike, Kate Spade, Estée Lauder, Lancôme, and many more. We continuously update our brand selection to ensure you have access to the latest trends and timeless classics. With our diverse range of brands, you can find something that perfectly matches your personal taste and lifestyle at Dillard's.

Top Dillard's customer service problems

Click the link above to get answers to just about any Dillard's customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Dillard's, and their purpose. Are any of these similar to the reason you are trying to call?
Missing order inquiry: "I did not receive the package that I had ordered."
- From a call lasting 16m 54s , May 29, 2024 12:39 AM
Requesting size exchange: "I ordered medium size, but it became small for my daughter. So is there any way that I can get the larger size?"
- From a call lasting 10m 40s , May 17, 2024 3:36 PM
Missing dress order: "I have not received my order even though it shows as delivered."
- From a call lasting 5m 1s , Apr 25, 2024 1:08 AM
Concern about fraudulent order: "Can you see who the order was going before it was canceled?"
- From a call lasting 7m 30s , Apr 3, 2024 7:40 PM
Language preference: "Asks about Spanish option."
- From a call lasting 1m 51s , Mar 26, 2024 5:33 PM
Requesting shipping fee waiver: "I see the shipping is just about ten dollars. And I thought if I called and asked if you could waive that fee, you might be able to do that for me."
- From a call lasting 2m 40s , Feb 20, 2024 6:39 PM
Assistance with online account: "I can't get back into Dillard online, keeps saying something's wrong with my password."
- From a call lasting 19m 11s , Jan 2, 2024 8:14 PM

More Dillard's Customer Service Contacts

There are of course other ways to contact Dillard's customer service besides the phone. Below we list the best ones, by medium.

Dillard's Customer Help Desk / Web Support

dillards.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Dillard's customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Dillard's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dillard's agent. This phone number is Dillard's's best phone number because 2,646 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-345-5273 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Dillard's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Dillard's has 2 phone numbers. It's not always clear what is the best way to talk to Dillard's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Dillard's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dillard's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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