Diamond Resorts and Hotels Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Diamond Resorts and Hotels?
Q:
Does Diamond Resorts and Hotels offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 6am-7pm PST. The least busy day is Thursday, and the most busy day is Tuesday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Diamond Resorts and Hotels below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Diamond Resorts and Hotels phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then #, then 3 OR ask for "New Reservations"
Below are some clips we've found from Diamond Resorts and Hotels's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting the club member services.
For English, press one. For Spanish, press two.
For French, press three. For Portuguese, press four."
Excerpt from a call with Diamond Resorts and Hotels
Tuesday, January 2, 2024 2:53 PM
They may need the phone number on your account
"Thank you for contacting the club member services.
If you are a member or owner of Hilton Grand Vacations, please stay on the line.
To maintain a consistent level of service, please be advised your call may be monitored and recorded for quality and training purposes.
Our team is ready to assist you from nine AM to nine PM eastern time, Monday through Friday, and from ten AM to eight PM eastern on Saturday.
Please enter the phone number associated with your account followed by the pound sign."
Excerpt from a call with Diamond Resorts and Hotels
Tuesday, February 13, 2024 7:50 PM
The first phone menu
"Thank you for contacting the club member services.
For English, press one.
For Spanish, press two.
For French, press three.
For Portuguese, press four.
For Japanese, press five."
Excerpt from a call with Diamond Resorts and Hotels
Thursday, April 18, 2024 2:22 PM
What are the hours and when should I call?
Diamond Resorts and Hotels operates the call center for this 877-374-2582 phone number Mon-Fri 6am-7pm PT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 94 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Diamond Resorts and Hotels call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Diamond Resorts and Hotels phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Diamond Resorts and Hotels staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Diamond Resorts and Hotels is Thursday. The most busy day to call is Tuesday, which averages 123% more phone calls by comparison. Again, this is based on a sample of 94 calls made with our AI-powered, web-based phone in the last 90 days.
- Mon
- Tue
- Busiest
- Wed
- Thu
- Quietest
- Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.
The best time to call Diamond Resorts and Hotels
In summation, the best day to call Diamond Resorts and Hotels is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Diamond Resorts and Hotels staffs the call center well on Thursday.
Why Customers Call Diamond Resorts and Hotels
If you have time to do a bit of reading before you call Diamond Resorts and Hotels, we recommend you read over some of our problem-specific articles.
Are pets allowed at Diamond Resorts properties?
Yes, pets are allowed at Diamond Resorts properties. We understand that pets are part of your family and we want you to be able to enjoy your vacation with them. However, please note that certain restrictions and fees may apply. Each property has its own specific pet policy, so we recommend contacting the resort you are interested in for more information. It's important to abide by our guidelines to ensure a comfortable stay for all guests. Diamond Resorts aims to create a welcoming environment for both you and your furry friends, so you can create lasting memories together at our properties.
What are the cancellation policies for Diamond Resorts bookings?
Diamond Resorts has a flexible and customer-friendly cancellation policy in place for bookings. If you need to cancel your reservation, you can do so up to 48 hours prior to your scheduled arrival without any penalty. However, please note that certain promotional or discounted rates may have different cancellation policies, which will be clearly stated at the time of booking. To cancel your reservation, simply contact our customer service team or utilize our convenient online cancellation tool. In case of cancellation after the designated timeframe, a penalty may apply. We recommend reviewing the specific terms and conditions of your reservation for more details. At Diamond Resorts, we aim to ensure that our cancellation policies provide ease and convenience to our valued guests.
What are the benefits of being a Diamond Resorts member?
Being a Diamond Resorts member comes with a plethora of benefits. First and foremost, members have access to an extensive network of luxurious vacation destinations worldwide, catering to various preferences and budgets. With Diamond's points-based system, members can easily book stays at any participating resort, ensuring flexibility and variety in their vacations. Additionally, members enjoy exclusive discounts on accommodation rates, making quality vacations more affordable. The perks extend beyond accommodations to include access to a range of on-site amenities such as pools, fitness centers, and restaurants. Diamond Resorts also provides personalized concierge and travel services, ensuring a seamless and enjoyable experience for members. Furthermore, membership grants access to events and activities organized exclusively for members, fostering a sense of community. Overall, being a Diamond Resorts member offers unparalleled luxury, flexibility, affordability, and a host of exclusive benefits, enhancing the vacation experience for each member.
Top Diamond Resorts and Hotels customer service problems
Click the link above to get answers to just about any Diamond Resorts and Hotels customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Diamond Resorts and Hotels, and their purpose. Are any of these similar to the reason you are trying to call?
Reservation date change: "I'm looking to move my reservation a couple of days."- From a call lasting 3m 20s , Jul 19, 2024 3:20 PM
Adding to existing reservation: "I already have a reservation, but I was trying to add on to it."- From a call lasting 19m 10s , Jul 13, 2024 4:47 PM
Seeking assistance with points: "I had an issue about my points not being added back from a previous stay when trying to make a reservation at the current hotel."- From a call lasting 39m 28s , Feb 13, 2024 7:50 PM
More Diamond Resorts and Hotels Customer Service Contacts
There are of course other ways to contact Diamond Resorts and Hotels customer service besides the phone. Below we list the best ones, by medium.
Diamond Resorts and Hotels Customer Help Desk / Web Support
As a last, sometimes only, resort- Diamond Resorts and Hotels customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Diamond Resorts and Hotels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Diamond Resorts and Hotels agent. This phone number is Diamond Resorts and Hotels's best phone number because 3,480 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-374-2582 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Diamond Resorts and Hotels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Diamond Resorts and Hotels has 1 phone number. It's not always clear what is the best way to talk to Diamond Resorts and Hotels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Diamond Resorts and Hotels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Diamond Resorts and Hotels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.