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Diamond Resorts and Hotels Customer FAQ

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What is Diamond Resorts and Hotels's Phone Number?

The question we are asked most often is about how to talk to Diamond Resorts and Hotels customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Diamond Resorts and Hotels Customer Questions

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Booking and Reservations

What are the cancellation policies for Diamond Resorts bookings?

Diamond Resorts has distinct cancellation policies based on booking types that may differ for hotel and Vacation Club...
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Can I transfer my Diamond Resorts reservation to another person?

Transferring a reservation at Diamond Resorts is typically possible but depends on the booking's terms. It is recommended to...
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What are the check-in and check-out times at Diamond Resorts?

Check-in and check-out times at Diamond Resorts vary by property but generally are around 4:00 PM and 10:00 AM, respectively....
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What is the process for checking in to a Diamond Resort?

The check-in process at a Diamond Resort involves presenting identification and a reservation confirmation at the front desk....
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Amenities and Services

What amenities are included in my stay at Diamond Resorts?

Guests at Diamond Resorts can anticipate a variety of amenities including well-furnished accommodations, fully equipped...
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Are there any additional fees or charges at Diamond Resorts?

Diamond Resorts and Hotels may have various additional fees, including resort, cleaning, and membership fees, depending on...
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Are there accessible accommodations available at Diamond Resorts?

Diamond Resorts and Hotels focuses on inclusivity by offering accessible accommodations at many properties. Amenities may...
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Policies and Requirements

Are pets allowed at Diamond Resorts properties?

Diamond Resorts has a pet policy that differs by location. While some properties welcome pets, others do not. For those that...
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What is the minimum age requirement to stay at Diamond Resorts?

Minimum age requirements at Diamond Resorts vary by location, generally starting at eighteen years for booking. Some resorts...
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Can I bring extra guests to my Diamond Resorts accommodation?

Diamond Resorts has specific policies regarding the maximum number of guests allowed in accommodations, determined by the size...
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Membership and Benefits

What are the benefits of being a Diamond Resorts member?

Membership in Diamond Resorts provides numerous advantages, such as access to a wide array of properties in desirable...
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Do Diamond Resorts offer any discounts for frequent guests?

Diamond Resorts frequently offers various promotions and discounts for loyal guests, such as special rates for returning...
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How do I become a Diamond Resorts member?

To become a member of Diamond Resorts, one usually needs to visit their official website for information on membership options...
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Activities and Exchanges

Can I exchange my Diamond Resorts stay for another location?

Members of Diamond Resorts can exchange their stays for accommodations at different locations within the network, allowing for...
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What activities are available at Diamond Resorts properties?

Diamond Resorts locations provide a wide array of activities and amenities for guests. These include outdoor adventures,...
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Diamond Resorts and Hotels issues reported to GetHuman
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