A:Not at this number; hours here are Mon-Fri 8am-5pm EST.The least busy day is Thursday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Dewalt Tools below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Dewalt Tools phone number to document the phone system.
Here is how our research team describes the way the Dewalt Tools phone system greets you: If you're a retailer or distributor, please press 1. If you're an end user, please press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-2.
Below are some clips we've found from Dewalt Tools's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to DEWALT, guaranteed tough.
If you're a retailer or distributor, please press one.
If you're an end user, please press two.
You can also connect with us online at dewalt dot com by clicking on the live chat icon.
Be sure to follow us on Facebook, Instagram, and Twitter.
This call will be recorded for quality assurance and training purposes.
If you know your party's extension, you may dial it at any time."
Excerpt from a call with Dewalt Tools
Sunday, January 14, 2024 7:03 AM
The first phone menu
"Welcome to DEWALT, guaranteed tough.
If you're a retailer or distributor, please press one.
If you're an end user, please press two."
Excerpt from a call with Dewalt Tools
Friday, May 24, 2024 12:57 PM
After you press 2
"You can also connect with us online at dewalt dot com by clicking on the live chat icon.
Be sure to follow us on Facebook, Instagram, and Twitter.
This call will be recorded for quality assurance and training purposes.
If you know your party's extension, you may dial it at any time.
To find the nearest authorized service center, please visit w w w dot tool service net dot com.
To open a warranty claim, check the status of an existing one, or speak to an agent, please press five.
To check the status of your repair, or for any questions related to better assist you, please have your model number or a catalog number ready.
For faster support and to continue this conversation through text message, please press one.
To find your nearest battery service center, press two."
Excerpt from a call with Dewalt Tools
Friday, March 22, 2024 2:17 AM
What are the hours and when should I call?
Dewalt Tools operates the call center for this 800-433-9258 phone number Mon-Fri 8am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 114 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Dewalt Tools call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dewalt Tools phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dewalt Tools staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Dewalt Tools is Thursday.The most busy day to call is Monday, which averages 47% more phone calls by comparison.Again, this is based on a sample of 114 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Dewalt Tools is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dewalt Tools staffs the call center well on Thursday.
Why Customers Call Dewalt Tools
If you have time to do a bit of reading before you call Dewalt Tools, we recommend you read over some of our problem-specific articles.
Dewalt Tools offers a comprehensive warranty that ensures customers are fully satisfied with their purchases. Most Dewalt tools come with a three-year limited warranty, covering any defects in materials or workmanship. Additionally, the company provides a 90-day money-back guarantee, allowing customers to return products if they are not completely satisfied. Certain tools may have extended warranties, such as their power tools, which are covered by a one-year free service contract. This means that if any defects occur, Dewalt will repair or replace the tool free of charge during this period. Furthermore, Dewalt offers a 30-day satisfaction guarantee, enabling customers to test their tools and return them within 30 days for a refund if not completely satisfied. Rest assured, Dewalt Tools stands behind their products and ensures the best warranty coverage for customer convenience.
Yes, Dewalt Tools usually come with a charger. Most Dewalt power tools are sold as part of a kit that includes the necessary charger. However, it is essential to double-check the product details or packaging to confirm if a charger is included. Some standalone tools may not come with a charger as they are primarily designed for users who already possess compatible chargers from previous Dewalt tool purchases. In such cases, the charger may need to be purchased separately. To ensure you have all the necessary components and avoid any inconvenience, it is always recommended to review the product description or inquire with the retailer before making a purchase.
Our return policy for Dewalt Tools allows for hassle-free returns within 30 days of purchase. To be eligible, the product must be in its original condition, packaging, and accompanied by a receipt or proof of purchase. Returns can be made either in-store or online. For online purchases, the customer can initiate the return process by contacting our customer service team who will guide them through the process and provide a return shipping label if needed. In-store returns can be made at any authorized Dewalt Tools retailer. Once the returned product is received and inspected, a refund will be issued to the original form of payment. Please note that certain products, such as personalized or clearance items, may be exempt from our return policy.
Click the link above to get answers to just about any Dewalt Tools customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Dewalt Tools, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with impact driver: "I bought a DEWALT impact drill and impact driver and the chuck does not hold the bit."
- From a call lasting 34m 24s , May 31, 2024 9:13 PM
Language preference: "Do you speak Spanish?"
- From a call lasting 9m 18s , May 24, 2024 12:57 PM
Choosing hammer drill model: "I'm looking to purchase one but I see there's a couple around a hundred bucks, which model number is the better one?"
- From a call lasting 4m 15s , Apr 1, 2024 1:45 PM
Defective grinder and batteries: "My angle grinder stopped working and the batteries won't charge."
- From a call lasting 13m 38s , Mar 25, 2024 12:51 PM
Information about why customers call Dewalt Tools is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Dewalt Tools customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Dewalt Tools's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dewalt Tools agent. This phone number is Dewalt Tools's best phone number because 7,008 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-433-9258 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Dewalt Tools first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Dewalt Tools has 1 phone number. It's not always clear what is the best way to talk to Dewalt Tools representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Dewalt Tools. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dewalt Tools. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.