Deutsche Bahn Customer Service

Phone Number & Contact Info

Deutsche Bahn's Best Phone Number

+49 180 6 996633
Calls Customer Service·Most popular Deutsche Bahn number

How do I talk to a live human at Deutsche Bahn?

A:Getting a human is still hard, but press 9 for a secret English IVR.

Does Deutsche Bahn offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Deutsche Bahn phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Getting a human is still hard, but press 9 for a secret English IVR.

What are the hours and when should I call?

Deutsche Bahn operates the call center for this +49 180 6 996633 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 147 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Deutsche Bahn phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Deutsche Bahn staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Deutsche Bahn is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 147 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Deutsche Bahn

In summation, the best day to call Deutsche Bahn is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Deutsche Bahn staffs the call center well on Thursday.

Why Customers Call Deutsche Bahn

If you have time to do a bit of reading before you call Deutsche Bahn, we recommend you read over some of our problem-specific articles.

What is the baggage allowance on Deutsche Bahn trains?

On Deutsche Bahn trains, the baggage allowance is generally flexible and passengers are responsible for their own luggage. There are no specific weight or quantity limits, as long as you can manage and store your baggage safely. Smaller items can be carried onboard and stored in overhead compartments or under your seat. For larger suitcases or bulky items, you can place them in the designated areas near the entrance of each train car. However, it is important to consider your fellow passengers, ensuring your luggage does not obstruct pathways or cause inconvenience. Deutsche Bahn encourages travelers to handle their baggage within reason to ensure a comfortable and safe journey for all.

Top Deutsche Bahn customer service problems

Click the link above to get answers to just about any Deutsche Bahn customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Deutsche Bahn's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Deutsche Bahn agent. This phone number is Deutsche Bahn's best phone number because 882 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to +49 180 6 996633 include and other customer service issues. Rather than trying to call Deutsche Bahn first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Deutsche Bahn has 1 phone number. It's not always clear what is the best way to talk to Deutsche Bahn representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Deutsche Bahn. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Deutsche Bahn. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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