Does Delmarva Power & Light Company offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-7pm EST.The least busy day is Monday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Wednesday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Delmarva Power & Light Company below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Delmarva Power & Light Company phone number to document the phone system.
Here is how our research team describes the way the Delmarva Power & Light Company phone system greets you: If you are calling about an account in Delaware, press 1. For an account in Maryland, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:At the first menu, press either 1 or 2. Then press 0. Next, press 6.
Below are some clips we've found from Delmarva Power & Light Company's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Delmarva Power.
If you're calling about an account in Delaware, press one.
If you're calling about an account in Maryland, press two."
Excerpt from a call with Delmarva Power & Light Company
Wednesday, January 3, 2024 7:07 PM
The first phone menu
"Welcome to Delmarva Power.
If you're calling about an account in Delaware, press one.
If you're calling about an account in Maryland, press two."
Excerpt from a call with Delmarva Power & Light Company
Wednesday, January 3, 2024 7:07 PM
What are the hours and when should I call?
Delmarva Power & Light Company operates the call center for this 800-375-7117 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 368 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Delmarva Power & Light Company call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Delmarva Power & Light Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Delmarva Power & Light Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Delmarva Power & Light Company is Monday.The most busy day to call is Tuesday.Again, this is based on a sample of 368 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call Delmarva Power & Light Company
In summation, the best day to call Delmarva Power & Light Company is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Delmarva Power & Light Company staffs the call center well on Monday.
Why Customers Call Delmarva Power & Light Company
If you have time to do a bit of reading before you call Delmarva Power & Light Company, we recommend you read over some of our problem-specific articles.
Delmarva Power & Light Company is a regulated utility company that provides electric and natural gas services to customers in Delaware and the Eastern Shore of Maryland. As a subsidiary of Exelon Corporation, one of the nation's largest electric power companies, Delmarva Power is committed to delivering reliable and affordable energy to residential, commercial, and industrial customers. They operate and maintain an extensive infrastructure, including power plants, transmission lines, substations, and distribution systems to ensure a continuous flow of electricity. Delmarva Power also offers energy efficiency programs and resources to help customers save energy, reduce their carbon footprint, and manage their energy costs. With a focus on customer satisfaction and community involvement, Delmarva Power strives to meet the energy needs of its customers efficiently and responsibly.
Delmarva Power & Light Company, a leading energy provider, offers a range of essential services to meet the diverse needs of its customers. Our primary services include the reliable provision of electricity and natural gas to residential, commercial, and industrial customers across our service area. We ensure a constant supply of electricity, maintaining a robust infrastructure that powers homes, businesses, and communities. Additionally, Delmarva Power & Light Company supports energy efficiency initiatives, providing tools and resources to help customers conserve energy and reduce their carbon footprint. We offer various programs and incentives to promote renewable energy adoption and provide billing and payment options for customer convenience. Delmarva Power & Light is committed to delivering outstanding customer service and maintaining a safe, affordable, and sustainable energy supply for all.
Delmarva Power & Light Company accepts various payment methods to offer convenience and flexibility to customers. We understand the importance of making bill payments hassle-free and provide multiple options to suit individual preferences. Customers can conveniently make payments using electronic checks, credit cards, debit cards, and electronic fund transfers via our secure online portal. We also accept payments by mail through personal or cashier's checks, money orders, or a check or money order payable to Delmarva Power & Light Company. Additionally, customers can pay in person at authorized payment centers using cash, check, or money order. We strive to provide a seamless payment experience, ensuring customers have easy access to various payment methods.
Click the link above to get answers to just about any Delmarva Power & Light Company customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Delmarva Power & Light Company Customer Service Contacts
There are of course other ways to contact Delmarva Power & Light Company customer service besides the phone. Below we list the best ones, by medium.
Delmarva Power & Light Company Customer Help Desk / Web Support
As a last, sometimes only, resort- Delmarva Power & Light Company customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Delmarva Power & Light Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Delmarva Power & Light Company agent. This phone number is Delmarva Power & Light Company's best phone number because 2,208 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-375-7117 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Delmarva Power & Light Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Delmarva Power & Light Company has 1 phone number. It's not always clear what is the best way to talk to Delmarva Power & Light Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Delmarva Power & Light Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Delmarva Power & Light Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.