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Delmarva Power & Light Company Customer FAQ

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What is Delmarva Power & Light Company's Phone Number?

The question we are asked most often is about how to talk to Delmarva Power & Light Company customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Delmarva Power & Light Company Customer Questions

I would like to have my house meter checked for over regulating line pressure. We are having soot buildup in the filters for our gas dryer and heater

Sure. If you suspect that your house meter may be over-regulating your line pressure, it's essential to have it checked as soon as possible to avoid further issues, such as soot build-up in your gas dryer and heater. This could potentially cause damage to your appliances or pose a safety risk. Please ensure you contact a professional to inspect your meter and appliances. While we aren't able to perform this service, there are many qualified professionals who can assist you.
Asked Apr 10, 2024 4:54 PM

Help me with my Delmarva Power & Light Company customer service issue

Outage and Safety

How do I report a power outage?

Customers can report power outages to Delmarva Power through their website or a customer service hotline. The website includes...

What should I do if I smell gas?

If you smell gas, immediately evacuate all people and pets without trying to find the leak. Avoid using electronic devices and...

What is the average power outage duration?

The duration of power outages can differ greatly due to various factors like the cause, location, and restoration...

How can I report a tree branch that is near power lines?

To report a tree branch near power lines, individuals should first note its location and avoid hazardous areas. Delmarva Power...

What are the safety tips I should follow during a power outage?

During a power outage, safety is paramount. Always treat power lines as live and stay away from downed wires. Use a flashlight...

What should I do if I discover a gas leak in my home?

If a gas leak is detected in your home, prioritize safety by evacuating everyone, including pets, to a safe area. Avoid using...

Billing and Payments

What payment methods does Delmarva Power & Light Company accept?

Delmarva Power & Light Company provides several payment options for customers, including online payments, phone payments via an...

What should I do if I have questions about my bill?

For inquiries about your Delmarva Power & Light bill, start by examining it closely to understand various charges like energy...

Are there any programs available for low-income customers?

Delmarva Power & Light Company offers several assistance programs for low-income customers, including the Energy Assistance...

Community Initiatives

What is the average response time for service requests?

Delmarva Power & Light Company typically responds to routine inquiries within a few business days, while emergency issues are...

How can I participate in demand response programs?

To join demand response programs, customers should check their eligibility and visit Delmarva Power's website for details on...

What are the community initiatives supported by Delmarva?

Delmarva Power & Light Company actively supports community initiatives centered on education, environmental stewardship, and...

Energy Efficiency and Savings

Are there any discounts or incentives available for energy-efficient measures?

Delmarva Power & Light Company provides various programs that promote energy efficiency, often including rebates and discounts...

How can I lower my energy bill with Delmarva Power & Light Company?

Customers can reduce their energy bills with Delmarva Power by conducting energy audits, using energy-efficient appliances, and...

What are the options for renewable energy sources offered?

Delmarva Power & Light Company offers various renewable energy options, including solar, wind, hydroelectric, and biomass....

Does Delmarva offer energy audits for my home?

Delmarva Power offers energy audits to assist homeowners in optimizing energy use and lowering utility expenses. These audits...

Is there a program for managing energy costs for businesses?

Delmarva Power offers various programs to help businesses lower their energy costs, including the Energy Savings for Business...

How can I find out more about the energy-saving incentives available?

To learn about energy-saving incentives from Delmarva Power & Light Company, visiting their official website is recommended....
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