What is the average response time for service requests?

At Delmarva Power & Light Company, we pride ourselves on delivering efficient and timely service to our valued customers. Our average response time for service requests is highly dependent on various factors, such as the nature of the request, location, and current workload. However, we strive to address all service requests promptly and with utmost diligence. On average, our response time ranges from a few hours to a maximum of 24 hours for non-emergency requests. For emergency situations, such as power outages or hazardous conditions, we prioritize immediate action and aim to restore services as quickly as possible. We prioritize customer satisfaction and ensure that our dedicated team of professionals is readily available to assist you in a timely and effective manner.