What is the average response time for service requests?

Delmarva Power & Light Company aims to address service requests in a timely and efficient manner, although the average response time can vary based on the nature of the request and the current demand for services. For routine inquiries, customers may expect to receive a response within a few business days. However, emergency situations, such as outages or safety concerns, are prioritized and usually have a much faster response time. In many instances, Delmarva Power strives to resolve outages within a few hours, but this can depend on the extent of the issue and the resources available. It is advisable for customers to check the current web page for the most accurate information regarding response times and any ongoing service issues. Understanding that various factors can impact these times, customers can also keep in mind that actual response times may fluctuate depending on weather conditions, the complexity of the service request, and overall workload.