What is the average response time for resolving customer complaints?

The average response time for resolving customer complaints with Jersey Central Power & Light can vary based on several factors, including the nature of the complaint, the time of year, and current workload or demand. Typically, JCP&L aims to address complaints promptly and efficiently. For general inquiries or smaller issues, responses may occur within a few business days, while more complex situations might require additional time to investigate thoroughly and provide a comprehensive solution. JCP&L prioritizes customer satisfaction and endeavors to minimize delays in response times. It may be beneficial to monitor their official website, where they occasionally provide updates and additional resources related to customer service and complaint resolution. This could offer valuable context regarding current response times and any initiatives they have in place to improve service.