Dallas Morning News Customer Service

Phone Number & Contact Info

Dallas Morning News's Best Phone Number

800-925-1500
Toll-free·Calls Customer Service·Most popular Dallas Morning News number
Q:

How do I talk to a live human at Dallas Morning News?

A:Say "Something Else" at the first menu. Then say "Representative."
Q:

Does Dallas Morning News offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-5pm, Sat-Sun 7am-12pm CST. The least busy day is Thursday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Dallas Morning News phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Something Else" at the first menu. Then say "Representative."
Here is how our research team describes the way the Dallas Morning News phone system greets you: Start a new subscription, press 1. Report a delivery issue, press 2. To place a temporary stop with a restart date, press 3. Make a payment or manage your account, press 4. Help with digital access or e-paper, press 5. If it's something else, press 6.

What are the hours and when should I call?

Dallas Morning News operates the call center for this 800-925-1500 phone number Mon-Fri 7am-5pm, Sat-Sun 7am-12pm CT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 745 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dallas Morning News phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dallas Morning News staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Dallas Morning News is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 745 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Dallas Morning News

In summation, the best day to call Dallas Morning News is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dallas Morning News staffs the call center well on Thursday.

Why Customers Call Dallas Morning News

If you have time to do a bit of reading before you call Dallas Morning News, we recommend you read over some of our problem-specific articles.

Can I share my subscription with family members?

Yes, you can share your Dallas Morning News subscription with your family members. The newspaper offers a Family Pass that allows you to add up to four additional users to your subscription at no extra cost. This means that your spouse, children, or other family members can access the newspaper digitally using their own devices. Simply contact the Dallas Morning News customer service team to request the Family Pass and provide the necessary details of the additional users. Sharing the subscription ensures that your entire family can enjoy the benefits of staying informed with quality journalism, accessing the latest news, articles, and exclusive content from the Dallas Morning News.

Top Dallas Morning News customer service problems

Click the link above to get answers to just about any Dallas Morning News customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Dallas Morning News, and their purpose. Are any of these similar to the reason you are trying to call?
Temporary hold on newspaper: "Okay. I need to put a temporary hold on our paper."
- From a call lasting 5m 6s , May 18, 2024 3:36 PM
Stop restart date: "I don't want to set a restart date, just stop the notifications."
- From a call lasting 1m 6s , Mar 26, 2024 3:09 PM
Seeking customer service: "I need help with customer service."
- From a call lasting 30s , Jan 7, 2024 8:14 PM

More Dallas Morning News Customer Service Contacts

There are of course other ways to contact Dallas Morning News customer service besides the phone. Below we list the best ones, by medium.

Dallas Morning News Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Dallas Morning News provides this option.

Dallas Morning News Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Dallas Morning News will reply our your email.

Dallas Morning News Customer Service on X (formerly Twitter)

twitter.com/dallasnews - Customer Service
Use the link to connect with customer service through Twitter
Dallas Morning News, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Dallas Morning News Customer Help Desk / Web Support

res.dallasnews.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Dallas Morning News customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Dallas Morning News's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dallas Morning News agent. This phone number is Dallas Morning News's best phone number because 4,470 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-925-1500 include Delivery problem, Cancel subscription, Complaint, Lower my bill and other customer service issues. Rather than trying to call Dallas Morning News first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email or chat or twitter. In total, Dallas Morning News has 1 phone number. It's not always clear what is the best way to talk to Dallas Morning News representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Dallas Morning News. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dallas Morning News. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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