Dallas Morning News Customer Service Issues

I am experiencing ongoing issues with my newspaper delivery almost every day. It has come to my attention that the newspaper should arrive no later than 7 am. Recently, I have faced problems with late delivery, mainly with the current delivery person, Marcus. A few weeks back, after I had contacted customer service about a missed delivery, Marcus called me to explain that he was unable to deliver the paper by that time but could possibly make it by around 7:30 am. Since then, I have waited until at least 8 am before reaching out about the delivery. My newspaper is consistently delivered early to my other residence on Kestrel Way in Carrollton [redacted], regardless of the weather. I would appreciate it if the delivery could be as prompt to my condo on Lake Lewisville, where I run my home office. I would like to know what steps can be taken to address this issue. Thank you. A. W. Rabalais

It is currently 8:03, and for the fifth consecutive day, I am reporting a delay in receiving my newspaper. Normally, I receive the DMN and WSJ before waking up between 6:30-7:00. I understand there were issues with delivery over the weekend, but Monday, Tuesday, and today have also been late. If there is a new carrier, they should be replaced. I have been a DMN subscriber at this address for 30 years, and this level of service is not acceptable. Although I don't want to cancel my subscription as reading the paper in the morning is important to me, I also don't want to start my day frustrated. Kindly address and resolve this issue promptly. I have already raised this problem with a lady named Robin on four occasions, but I hesitate to contact her again as she has not been understanding or helpful.

For the past few years, I've enjoyed a discounted subscription rate as a loyal customer. Each year, upon receiving the subscription notice, I would call and negotiate the best available price directly with a representative rather than an automated system. In [redacted], I paid $[redacted].26 for the year, and in [redacted], I paid $[redacted].93 until September 13, [redacted]. Recently, in May, I received a renewal notice and assumed it was due. Upon calling for a lower rate, I was initially connected to an automated system before speaking to a representative who quoted me approximately $[redacted]. After the call, my wife confirmed our subscription was paid through September. I am puzzled by the May billing and would like it canceled. I prefer to be billed in September at a discounted rate as a long-term customer. My name is Frank D., residing at [redacted] Shady Shores Dr., Mabank, TX, [redacted]. Thank you.

I did not receive my paper yesterday despite contacting the help desk twice. The representative assured me that a replacement would be delivered yesterday, but it was not. Today, after another failed delivery, I reached out around 9 am and was promised the paper would arrive later this morning. As of 11:15 AM, I still had not received it, despite being told to call back at 11 am. When I did, the office was closed. I will purchase another paper at the store for $3. Due to these continuing issues, I expect a $6 credit for the two undelivered papers. The customer service agent should have been aware of the office's Saturday closing time at 11 AM. I made four calls over two days without receiving a paper. If I still have not received it after one more call tomorrow, I will purchase another and expect reimbursement. -Richard J.

I wanted to address the recent delivery issues with our newspaper. Over the past three days, I have contacted customer service regarding late or missing deliveries occurring after 9AM. I understand that delivery times may vary, but I recall receiving the paper much earlier in the mornings previously. This isn't the first time we've encountered problems with our delivery. While I don't expect to have the paper at the crack of dawn, I believe receiving it by 8AM would be ideal. Thank you for your attention to this matter.

In April [redacted], I tried to set up an all-access account but have been unable to access The Dallas Morning News online account since then. My Barclay AA credit card has been charged around $25 monthly, yet I never had access. The supposed Account Sign-In name, [redacted], is invalid. The correct email should be [redacted] Despite my numerous attempts to reach a DMN representative for help with canceling the account, I have had no success. A DMN representative mentioned they couldn't assist me and said I would be contacted by "someone." I request assistance in canceling the account linked to either [redacted] or [redacted] You can contact me at [redacted] or [redacted]. Thank you, Francis X. McIntyre.

I am experiencing a delivery issue with my newspaper, the most recent missing issue being from November 2, [redacted], which covered the Texas Rangers winning the World Series. Despite contacting customer service multiple times since Thursday and being a loyal subscriber for over 10 years, my missing newspaper has not been delivered. I have been assured that they would contact the delivery person to resolve the issue promptly, but it has not been resolved. Unfortunately, I am unable to read the e-newspaper online as I am 88 years old and do not use a computer.