DESA International Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at DESA International?
Q:
Does DESA International offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes. The longest hold times are on Thursday, and the shortest are on Monday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for DESA International below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this DESA International phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Directs you to visit www.desa.com
What are the hours and when should I call?
DESA International operates the call center for this 800-432-5212 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 66 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the DESA International call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DESA International phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DESA International staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call DESA International is Sunday. The most busy day to call is Thursday, which averages 800% more phone calls by comparison. Again, this is based on a sample of 66 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Tue
- Wed
- Thu
- Busiest
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.
The best time to call DESA International
In summation, the best day to call DESA International is Monday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that DESA International staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call DESA International
If you have time to do a bit of reading before you call DESA International, we recommend you read over some of our problem-specific articles.
What is DESA International?
DESA International is a renowned company that specializes in providing a wide range of high-quality products and services in the heating, ventilation, and air conditioning (HVAC) industry. With an established reputation since 1924, DESA International offers innovative solutions for residential, commercial, and industrial needs. They are widely known for manufacturing and supplying exceptional heating and cooling appliances like fireplaces, space heaters, gas logs, and more. Additionally, DESA International also provides reliable customer support, including troubleshooting assistance, product manuals, and warranty information. By consistently delivering cutting-edge technology and unparalleled customer service, DESA International has become a trusted and reliable choice for HVAC solutions globally.
Where is DESA International located?
DESA International is located in Bowling Green, Kentucky, United States. Our headquarters and main office are situated in this city. We take pride in being an American company and strive to provide high-quality products and services to our customers. Our location in Bowling Green allows us to efficiently serve our customer base across the nation.
What is DESA International's return policy?
DESA International’s return policy is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return it within 30 days of the purchase date. A valid receipt is required for all returns. Items must be in their original condition and packaging, accompanied by all accessories and components. Returns will be refunded in the original form of payment, excluding shipping fees. However, please note that certain products are non-refundable, including clearance items and special orders. Additionally, any damaged or defective items will be eligible for a replacement or repair within the manufacturer's warranty period. For further details or assistance with returns, please contact our customer service team.
Top DESA International customer service problems
Click the link above to get answers to just about any DESA International customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More DESA International Customer Service Contacts
There are of course other ways to contact DESA International customer service besides the phone. Below we list the best ones, by medium.
DESA International Customer Help Desk / Web Support
As a last, sometimes only, resort- DESA International customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is DESA International's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DESA International agent. This phone number is DESA International's best phone number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-432-5212 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call DESA International first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, DESA International has 1 phone number. It's not always clear what is the best way to talk to DESA International representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for DESA International. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DESA International. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.