A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Cunard Line below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Cunard Line phone number to document the phone system.
Here is how our research team describes the way the Cunard Line phone system greets you: Travel agents, press 1. New booking, press 2. Existing booking or customer service, press 3. Calling to speak to your reservation agent, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3.
Below are some clips we've found from Cunard Line's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Cunard. Please be advised your call may be recorded for quality assurance purposes.
If you are a travel adviser, please press one.
To make a new booking, press two. For assist with an existing booking, press three."
Excerpt from a call with Cunard Line
Thursday, February 22, 2024 7:24 PM
The first phone menu
"Thank you for calling Cunard.
Please be advised your call may be recorded for quality assurance purposes.
If you are a travel adviser, please press one.
To make a new booking, press two.
For assistance with an existing booking, press three.
To speak with your personal cruise vacation planner, please press four."
Excerpt from a call with Cunard Line
Tuesday, June 4, 2024 2:29 PM
What are the hours and when should I call?
Cunard Line operates the call center for this 800-728-6273 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 209 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Cunard Line call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cunard Line phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cunard Line staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Cunard Line is Saturday.The most busy day to call is Tuesday, which averages 153% more phone calls by comparison.Again, this is based on a sample of 209 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The dress code for Cunard cruises varies depending on the time of day and the location of the ship. During the day, a casual resort-style dress code is generally followed, allowing for comfortable and relaxed attire. In the evenings, Cunard upholds a sophisticated and elegant dress code. Smart attire is required in all public areas after 6 pm, consisting of formal or semi-formal clothing options. For formal nights, a black-tie dress code is encouraged in designated areas, with tuxedos or suits for men, and evening gowns or cocktail dresses for women. Cunard cruises aim to maintain a high standard of attire in their public spaces, ensuring a stylish and refined atmosphere throughout the voyage.
Cunard Line has a comprehensive cancellation policy, ensuring flexibility for its passengers. If you find yourself needing to cancel your cruise, the timing will determine the amount you may be refunded. For cancellations made 91 days or more before departure, you will receive a full refund. If the cancellation is made between 90 and 57 days before departure, a cancellation fee will apply. Cancellations made within 56 days of departure will result in a 100% cancellation fee. It is recommended to consider travel protection plans to mitigate any unforeseen circumstances. Please review the specific terms and conditions provided by Cunard Line or consult their customer service team for more detailed information about their cancellation policy.
Cunard Line offers a range of magnificent accommodations on their ships to cater to various preferences and budgets. Passengers can choose from elegant staterooms, luxurious suites, and even spacious penthouses. Stateroom options include Inside, Oceanview, and Balcony categories, providing comfortable interiors with well-appointed amenities. For those seeking a more lavish experience, Cunard's suites offer extra space, private balconies, and exclusive access to concierge services. Their gracious penthouses provide ultimate indulgence with expansive living areas, separate bedrooms, and even butler service. Regardless of choice, all accommodations reflect Cunard's commitment to style and comfort, ensuring that passengers enjoy a memorable journey onboard their ships.
Click the link above to get answers to just about any Cunard Line customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Cunard Line, and their purpose. Are any of these similar to the reason you are trying to call?
Booking confirmation assistance: "I've just been two weeks trying to get this thing."
- From a call lasting 6m 47s , Dec 4, 2024 6:00 PM
Booking cruise details: "I wanted to see if you could find that."
- From a call lasting 6m 35s , Dec 4, 2024 5:53 PM
Booking confirmation request: "I need a confirmation for my friend's booking just to make sure everything is okay."
- From a call lasting 7m 44s , Apr 7, 2024 1:36 PM
Inquiring about cruise price: "What would be the price of that with the Presidents' Day sale?"
- From a call lasting 28m 44s , Feb 22, 2024 7:24 PM
Information about why customers call Cunard Line is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Cunard Line customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Cunard Line's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cunard Line agent. This phone number is Cunard Line's best phone number because 1,320 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-728-6273 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Cunard Line first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Cunard Line has 1 phone number. It's not always clear what is the best way to talk to Cunard Line representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Cunard Line. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Cunard Line. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.