Cunard Line Customer Service

Phone Number & Contact Info

Cunard Line's Best Phone Number

800-728-6273
Toll-free·Calls Customer Service·Most popular Cunard Line number
Q:

How do I talk to a live human at Cunard Line?

A:Press 3.
Q:

Does Cunard Line offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Cunard Line phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3.
Here is how our research team describes the way the Cunard Line phone system greets you: Travel agents, press 1. New booking, press 2. Existing booking or customer service, press 3. Calling to speak to your reservation agent, press 4.
Below are some clips we've found from Cunard Line's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Cunard. Please be advised your call may be recorded for quality assurance purposes. If you are a travel adviser, please press one. To make a new booking, press two. For assist with an existing booking, press three."
Excerpt from a call with Cunard Line
Thursday, February 22, 2024 7:24 PM

The first phone menu

"Thank you for calling Cunard. Please be advised your call may be recorded for quality assurance purposes.
If you are a travel adviser, please press one.
To make a new booking, press two.
For assistance with an existing booking, press three.
To speak with your personal cruise vacation planner, please press four."
Excerpt from a call with Cunard Line
Tuesday, June 4, 2024 2:29 PM

What are the hours and when should I call?

Cunard Line operates the call center for this 800-728-6273 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 120 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cunard Line phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cunard Line staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Cunard Line is Saturday. The most busy day to call is Tuesday, which averages 233% more phone calls by comparison. Again, this is based on a sample of 120 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Cunard Line

In summation, the best day to call Cunard Line is Wednesday.

Why Customers Call Cunard Line

If you have time to do a bit of reading before you call Cunard Line, we recommend you read over some of our problem-specific articles.

What is the dress code for Cunard cruises?

The dress code for Cunard cruises varies depending on the time of day and the location of the ship. During the day, a casual resort-style dress code is generally followed, allowing for comfortable and relaxed attire. In the evenings, Cunard upholds a sophisticated and elegant dress code. Smart attire is required in all public areas after 6 pm, consisting of formal or semi-formal clothing options. For formal nights, a black-tie dress code is encouraged in designated areas, with tuxedos or suits for men, and evening gowns or cocktail dresses for women. Cunard cruises aim to maintain a high standard of attire in their public spaces, ensuring a stylish and refined atmosphere throughout the voyage.

What is the cancellation policy for Cunard cruises?

Cunard Line has a comprehensive cancellation policy, ensuring flexibility for its passengers. If you find yourself needing to cancel your cruise, the timing will determine the amount you may be refunded. For cancellations made 91 days or more before departure, you will receive a full refund. If the cancellation is made between 90 and 57 days before departure, a cancellation fee will apply. Cancellations made within 56 days of departure will result in a 100% cancellation fee. It is recommended to consider travel protection plans to mitigate any unforeseen circumstances. Please review the specific terms and conditions provided by Cunard Line or consult their customer service team for more detailed information about their cancellation policy.

What types of accommodation are available on Cunard ships?

Cunard Line offers a range of magnificent accommodations on their ships to cater to various preferences and budgets. Passengers can choose from elegant staterooms, luxurious suites, and even spacious penthouses. Stateroom options include Inside, Oceanview, and Balcony categories, providing comfortable interiors with well-appointed amenities. For those seeking a more lavish experience, Cunard's suites offer extra space, private balconies, and exclusive access to concierge services. Their gracious penthouses provide ultimate indulgence with expansive living areas, separate bedrooms, and even butler service. Regardless of choice, all accommodations reflect Cunard's commitment to style and comfort, ensuring that passengers enjoy a memorable journey onboard their ships.

Top Cunard Line customer service problems

Click the link above to get answers to just about any Cunard Line customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Cunard Line, and their purpose. Are any of these similar to the reason you are trying to call?
Booking confirmation request: "I need a confirmation for my friend's booking just to make sure everything is okay."
- From a call lasting 7m 44s , Apr 7, 2024 1:36 PM
Inquiring about cruise price: "What would be the price of that with the Presidents' Day sale?"
- From a call lasting 28m 44s , Feb 22, 2024 7:24 PM

More Cunard Line Customer Service Contacts

There are of course other ways to contact Cunard Line customer service besides the phone. Below we list the best ones, by medium.

Cunard Line Customer Help Desk / Web Support

cunard.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Cunard Line customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Cunard Line's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cunard Line agent. This phone number is Cunard Line's best phone number because 1,320 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-728-6273 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Cunard Line first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Cunard Line has 1 phone number. It's not always clear what is the best way to talk to Cunard Line representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Cunard Line. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Cunard Line. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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