Cunard Line Customer Service Issues

I received the Cunarder magazine exclusively for "Cunard World Club" members. In the magazine on page 20, there is an advertisement for the "World Club Savings" BIG BALCONY EVENT, listing cruises starting at $[redacted] for specific dates. I called to book cruise number V906 to Australia departing on Feb. 6, [redacted], only to be informed the price was $[redacted] per person. After pointing out the ad, there was no resolution from the manager. A week later, a rude lady offered $[redacted] onboard spending credit, which was part of the advertised deal. As a gold member, I expect the cruise at the price advertised. I believe this situation is a bait and switch tactic. Best regards, S.E.

Good morning, We made a last-minute booking and ended up with a cabin deep in the ship and second seating in Britannia, which is not what we're used to. I am a Type One diabetic, and the fixed dining schedule is concerning for me. I've heard about the Britannia CLUB restaurant and its flexible dining times and would appreciate more information about it. We are currently wait-listed as [redacted] and unlikely to change, but I would like to explore other dining options onboard. Our References are 2K7G5Q and 2K7G5W. I look forward to your response as I am feeling unsettled about this situation. Thank you, L.P.

Subject: Upgrade Enquiry for Cunard Queen Victoria Voyage V835 Dear Cunard, I am writing regarding voyage V835 with reference 2R3D8C scheduled for Monday, 19th November [redacted]. I am seeking information on the possibility of upgrading our booking to a different cabin category. My wife and I mistakenly booked an inside cabin for our Caribbean cruise, which is causing her anxiety due to feeling confined. She has already begun experiencing nightmares, and we are concerned this might affect our enjoyment of the trip. We have previously had wonderful experiences on Cunard cruises and are looking forward to another fantastic journey. Your assistance in this matter would be greatly appreciated. Thank you for your attention to this request. I eagerly anticipate your response. Sincerely, C. Manley

Subject: Disappointing Service Experience on Queen Mary 2 Holiday Cruise Dear Carnival UK and Holland America Group Executives, I want to bring to your attention the unsatisfactory service my sister and I encountered during our recent holiday cruise aboard the Queen Mary 2. Specifically, while staying in the penthouse cabin [redacted], we were severely disappointed by the Butler service provided by Eugene and his assistant Ruel. Some of the issues we faced include incorrect and incomplete breakfast orders, delayed responses to our requests, missing amenities, unprofessional behavior, and an overall lack of attentiveness. Our experience was shared by our fellow passengers, and we believe that the service fell short of Cunard's "Standards of Excellence." Given the premium price we paid for our accommodations, we are seeking compensation for the substandard service we received. We appreciate your attention to this matter and look forward to a resolution. Sincerely, Cynthia A. Brozen Randy Brozen

My wife and I enjoyed two cruises on the QEII in [redacted] and [redacted], where we were given World Club Numbers [redacted]14C & [redacted]14B. We are now planning a voyage on the Queen Mary for [redacted]. When trying to log in to my Cunard account, I encountered issues as my password and email were not recognized. Even after attempting to reset the password, I received a message saying that the email was not recognized. This is surprising as I receive weekly emails from Cunard regarding offers as a World Club member, including one recently about gaining Seabourne status. I am unsure how to access my Cunard account. Thank you, Rick D.

*** 2nd Reminder: Initial Request Sent on June 1st, [redacted] *** To Whom It May Concern, I have a long-term health condition, high blood pressure (hypertension), which according to the British Heart Foundation, puts me at a higher risk for severe illness from Covid-19 due to being a high-risk individual. Considering this information and following Cunard's advice regarding pre-existing medical conditions, I would like to inquire about the possibility of transferring my booking to a future cruise credit. Kindly assist me with this transfer. Please be informed that I originally resided in the U.K. at the time of booking but have since relocated to the U.S.A. You can reach me at the following contact details: Mobile: [redacted] [redacted] Email: [redacted]

Hello, I made a reservation for two people to travel from L.A., California, to Ft. Lauderdale through the Panama Canal, departing on July 26th and returning on August 9th. Unfortunately, my wife's health has taken a turn for the worse, and she will be entering hospice care on Monday. Cunard informed me that Expedia is responsible for canceling the booking, and since I did not purchase Cunard Insurance, they are requesting $2,[redacted] out of the $3,[redacted] total cost to cancel. The Expedia representative suggested reaching out to Cunard via email, but I was unable to write down the address at the time. Any assistance would be greatly appreciated. Thank you, Sean M.

I am attempting to make reservations at specialty restaurants on the Queen Elizabeth cruise departing on 7/7. The bookings were supposed to open on 6/23, but currently, I am only able to reserve Bamboo and Frontier restaurants. Despite contacting Cunard and waiting nearly an hour on the phone, I was misinformed that only Verandah restaurant could be booked online, which is not accurate. Despite being assured it would be open at 12 PM yesterday, it is still unavailable. I am feeling very frustrated with the lack of assistance regarding this matter.