A:Press 1, press 3, then wait on the line until transferred to a representative.Our free phone can also navigate phone menus to get a live human at CruisesOnly for you.
Q:
Does CruisesOnly offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for CruisesOnly below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this CruisesOnly phone number to document the phone system.
Here is how our research team describes the way the CruisesOnly phone system greets you: If you already know who you need to talk to, dial their extension now. Need help with an existing reservation, press 1. Ready to begin planning your next exciting vacation, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, press 3, then wait on the line until transferred to a representative.
Below are some clips we've found from CruisesOnly's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling cruises only.
You're on your way to better advice, better deals, and a better vacation.
To ensure we're all traveling in the right direction, this call may be monitored or recorded.
Already know who you'd like to speak with? Enter their extension now Need help with an existing reservation?"
Excerpt from a call with CruisesOnly
Wednesday, September 25, 2024 2:23 PM
The first phone menu
"Thank you for calling Cruises Only.
You're on your way to better advice, better deals, and a better vacation.
To ensure we're all traveling in the right direction, this call may be monitored or recorded.
Already know who you'd like to speak with? Enter their extension now.
Need help with an existing reservation? Please press one.
Ready to begin planning your next exciting vacation? Press two."
Excerpt from a call with CruisesOnly
Wednesday, February 21, 2024 2:49 PM
What are the hours and when should I call?
CruisesOnly operates the call center for this 800-278-4737 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 103 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the CruisesOnly call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CruisesOnly phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CruisesOnly staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CruisesOnly is Monday.The most busy day to call is Wednesday, which averages 238% more phone calls by comparison.Again, this is based on a sample of 103 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call CruisesOnly is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CruisesOnly staffs the call center well on Monday.
Why Customers Call CruisesOnly
If you have time to do a bit of reading before you call CruisesOnly, we recommend you read over some of our problem-specific articles.
CruisesOnly offers a wide variety of cruise options to suit every traveler's preferences. Our extensive range includes popular cruise lines such as Carnival, Royal Caribbean, Norwegian, and Princess Cruises, among others. We provide cruises to numerous destinations worldwide, including the Caribbean, Mediterranean, Alaska, Europe, and more. Whether you are seeking a relaxing weekend getaway, a family-friendly vacation, or an adventure-filled expedition, we have the perfect cruise for you. Our cruise options cater to diverse budgets and lifestyles, offering something for everyone. Explore our website or consult with our experienced travel agents to find the ideal cruise that meets your specific needs and desires. Trust CruisesOnly to make your vacation dreams come true with our exceptional selection of cruises.
Yes, you can book shore excursions through CruisesOnly. We offer a wide variety of exciting shore excursions that you can conveniently book before your cruise or during your voyage. Whether you want to embark on a thrilling adventure, explore cultural landmarks, or simply relax on a beautiful beach, our knowledgeable staff can assist you in finding the perfect excursion for your interests and budget. From snorkeling in turquoise waters to visiting historical sites, our carefully selected excursions cater to all preferences. By booking through CruisesOnly, you can enjoy peace of mind knowing that your shore excursion is organized by trusted and reputable operators. Make the most of your cruise vacation and enhance your journey with unforgettable experiences ashore through CruisesOnly.
Click the link above to get answers to just about any CruisesOnly customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to CruisesOnly, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting cruise quote: "Hey. We're looking at a cruise, and my mom sent me to you in another company to get a quote and to see what your bonuses are."
- From a call lasting 16m 13s , Sep 25, 2024 2:23 PM
Payment inquiry for cruise: "It's very, very important. I wanna pay for my cruise."
- From a call lasting 35m 15s , Sep 18, 2024 8:53 PM
Cruise payment inquiry: "The reason for my call is I have a deadline coming on twentieth of September to pay for the cruise."
- From a call lasting 18m 59s , Sep 18, 2024 8:33 PM
Contact booking agent: "I thought it was thirty eight seven zero four, but that's not right."
- From a call lasting 15m 49s , Sep 11, 2024 4:29 PM
File a complaint: "I just wanted to talk to a representative and an administrator who could, you know, at least listen and address the complaint."
- From a call lasting 28m 5s , Feb 21, 2024 2:49 PM
Looking for cruise reservation: "Hello, we made reservations on the cruise but lost our paperwork, calling to see if you can look us up for MSC cruise on October twenty seventh."
- From a call lasting 13m 43s , Jan 6, 2024 5:30 PM
Information about why customers call CruisesOnly is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- CruisesOnly customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is CruisesOnly's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CruisesOnly agent. This phone number is CruisesOnly's best phone number because 828 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-278-4737 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call CruisesOnly first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, CruisesOnly has 1 phone number. It's not always clear what is the best way to talk to CruisesOnly representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for CruisesOnly. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CruisesOnly. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.